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"Basement Improvements waterproofed my basement and poured a new concrete floor. Both my basement steps were ruined by Basement Improvements, LLC. I have steps from my garage to the basement that they removed and destroyed. They also ruined the step from my house to the basement by cutting the steps instead of putting the concrete around the step. They cut the steps 2" high. They also buried the lines from my oil tank and heater in concrete. I filed a complaint with the BBB and expect to be reimbursed. The communication was incredibly poor throughout the entire process. I did not know my steps would be cut or that my lines from to the oil tank and heater would be buried in concrete. Nothing about the process was communicated to me until I asked a series of process questions. My questions about the process were treated as a burden. It was never communicated to me that my steps would be cut. It was never communicated to me that my connections would be buried under concrete. It is never communicated to me that my steps up to the garage would be damaged. I regret using Basement Improvements and wish I had chosen a more professional and responsible business. I regret not choosing TC Hafford. I choose Basement Improvements because the cost was lower, but with all the poor workmanship, my cost is higher. Don’t make the same mistake I made, choose a professional company to do this work."

"The work was top-notch, but their internal and customer-facing communication is weak. 90% of the job was as expected, but the last two items (shower doors) were installed without us approving the particular door. The owner will say they were approved, but that's not the case. One door we never saw pictures of at all, and for the other we got two cellphone pics of a computer screen saying "this is what we typically install." A month later that ultra-modern looking door was on the wall in my old farmhouse. Complaints on my part were met with threats and bullying until I paid the full balance. I finally decided it was worth missing out on the shower door to get rid of the guy. In the process of the job, I got emails from one person in the company about things that had already been decided by someone else, so it was obvious that the internal communication was weak as well. Glad I can be rid of this company. Too bad because the people they hired to do the actual work at the house were wonderful."