Basement Improvements, LLC

Basement Improvements waterproofed my basement and poured a new concrete floor. Both my basement steps were ruined by Basement Improvements, LLC. I have steps from my garage to the basement that they removed and destroyed. They also ruined the step from my house to the basement by cutting the steps instead of putting the concrete around the step. They cut the steps 2" high. They also buried the lines from my oil tank and heater in concrete. I filed a complaint with the BBB and expect to be reimbursed. The communication was incredibly poor throughout the entire process. I did not know my steps would be cut or that my lines from to the oil tank and heater would be buried in concrete. Nothing about the process was communicated to me until I asked a series of process questions. My questions about the process were treated as a burden. It was never communicated to me that my steps would be cut. It was never communicated to me that my connections would be buried under concrete. It is never communicated to me that my steps up to the garage would be damaged. I regret using Basement Improvements and wish I had chosen a more professional and responsible business. I regret not choosing TC Hafford. I choose Basement Improvements because the cost was lower, but with all the poor workmanship, my cost is higher. Don’t make the same mistake I made, choose a professional company to do this work.

We couldn't be any happier with the completed project! Cory and his worker were so easy to work with, accommodating, professional, knowledgeable and they completed the project at a very reasonable price. We would refer them to friends and family without hesitation. If you have water problems, these are your guys!

Our experience with Cory and Basement Improvements could not have been better! Cory was a pleasure to deal with - very professional, polite, and an extremely hard worker. He also communicated very well during the entire process. Our basement looks great and has stayed perfectly dry during many heavy rainstorms. Thank you Cory for a great great job!