Get matched with top appliance repair pros in North Potomac, MD

"If it was an option I would give no stars. First, they give me 10-2pm appointment then they don't show up at the appointment time. They try to be slick and not coordinate the appointment time with my home warranty company and was just verbal with me over the phone. I found out when I called my home warranty company about them not showing up and I was informed that Mid Atlantic company operates till 5pm and to give them time till 5pm. Then I call Mid Atlantic, they ask if they can come tomorrow and I said no since my dad had been waiting since 10 am. Two Mid Atlantic Techs come close to 5pm who do not know what they are doing and keep going back and forth, so I explain to them how my Furnace is tripping the power. I have to tell him step by step what is happening since they lack ability to diagnose properly, and advise them them accordingly. Tech tells me they will talk to manager if the compressor needs to be replaced but recommends outside and inside unit to be replaced and that the manager will call me back. I get a call with the manager stating he will try to have system replaced, and I told him of course it is over 17 years old. I kept reaching out to manager and he keeps saying he will call back and that he is trying to get unit replaced, but he does not call back. Eventually he stopped picking my call. I call my home warranty company and they tell me that Mid Atlantic stated that customer was rude, demanding whole unit to be replaced whereas Mid Atlantic stated that compressor needs to be replaced. I told the home warranty company that all I need is my heat working, it is freezing outside, and whatever needs to be done, I need that taken care of simple as that, and informed him of the whole scenario. I took time to write this review so no one else goes though this nightmare experience especially in this chilly weather."

"Adrian from Centric Sub-Zero is an amazing repairman who did a fantastic job identifying, analyzing and fixing a freezer leak problem. He responded immediately to our inquiry on his website, suggesting (at no cost) steps we should take which could avoid a service call. When that didn't fix the problem, he quickly scheduled a visit. With forensic analysis worthy of a CSI episode, he traced the problem all the way back to an unrelated and unexpected source. He took extra steps to make sure every part was working perfectly. We haven't had any problems since. We rarely have worked with someone so knowledgeable, professional, competent, thorough, experienced, prepared and enthusiastic. He instills confidence. Adrian clearly cares about fixing Sub-Zeros, providing top flight service, and loves his job. Based on this experience, we recommend him enthusiastically."