Factor Appliance

Tyrone from Factor Appliance (in Rockville, MD) came to fix our GE dryer, which had just stopped working. We were able to schedule an appointment on short notice and he came right on time. He fixed the problem in a few minutes and charged the amount given on the phone. He took the time to explain the problem and was an excellent person to deal with in every way. We highly recommend Tyrone and Factor Appliance and now consider them our go-to appliance repair people!

The repairman correctly diagnosed the problem being the IR shutoff control for the ice maker. The problem is the cost of the replacement part was very high as they only offer retail pricing on the manufacturer's parts. This price is many times higher than the same part from other suppliers which work as well.

Did cursory and probably wrong diagnostic job. $80 for 10 minutres

Repairman (Godfrey?) showed up on time, efficiently fixed the problem, and suggested and carried out a fix to the door to keep the icing problem from recurring--a fix a repairman who worked on the same problem 4 years ago never suggested (and that guy charged a higher price as well).

Was able to make a decision on whether to repair the washer ($400), replace the washer ($600+), or use a different wash cycle ($0). Decided on using a different wash cycle and the timer seems to be fine on another wash cycle.

The technician called before the appointment to inform me he was on the way to my house. He showed up ON TIME. He was polite. His shoes were wet from the rain, so he covered them with plastic. He showed me the problem with the washer and explained how to prevent it in the future.

They came right away, figured out the problem quickly, gave us an interim solution and had the new part installed within a week. It was great.

My 3-year old LG refrigerator had 2 issues: the ice maker was not dropping ice into the bin and the touch-sensitive button on the door that switches from cubed to crushed ice was not working. Factor spent approximately 20 minutes looking at things and speaking with me. We switched off the fridge at the circuit breaker and turned it back on. He then told me that whole ice maker would need replacing and the panel in the door with the touch buttons would need replacing. He quoted me $400+ for the ice maker and $500+ for the panel. I looked up the price of a new ice maker on the LG parts web site - $125. I paid $80 for the visit. I then found a repairman from LG, an actual employee of LG, to come and look. He found that the compressor was not working, the temp in my freezer was 5-10 degrees too high, and therefore the sensor in the ice maker was not allowing it to dump the ice. There is nothing at all wrong with the ice maker. He ordered a new compressor and a new panel for the door, these will arrive at my home in 48 hours and he will return that day to install them. And it's all under warranty. THAT is service.

Tyrone was professional, knowledgeable and efficient. He diagnosed my problem, gave me an estimate that was fair, and he came back to perform the repair. Everything went well and smoothly, and he was pleasant and proficient. I would definitely recommend Factor Appliance. I also liked their appointment confirmation system, and it was easy to get an appointment that was convenient for me.

Found no problem....was very honest and gave us suggestions on extending life of dishwasher.