Appliance Repair Leaders LLC

I have used them in the past but never again. I had an issue with a dishwasher and after many weeks of delay they finally told me that I had to order the circulator pump for a Miele dishwasher from the warehouse. How does the customer know what model to order? I had paid for the visit but I immediatley went on line and found a Miele approved repair company. They determined that I did not need an expensive part and labor and fixed it on the spot. Do not use this business.

I honestly can't express enough how frustrated I am with this company. I called them to repair my oven, which wasn’t heating properly. They sent a technician who installed a part, but things quickly went downhill from there. I was quoted $240 over the phone, and I specifically mentioned that their website had a promotion offering $55 off any service, which was still valid. But when the technician arrived, he tried to install used parts and then increased the service price to $295. After some back and forth, he deducted $55, bringing the price back to $240, but that wasn’t the deal I was told! The real total should have been $185. I tried to address this with the technician directly, but he became argumentative, yelled at me, and wouldn’t listen to reason. He claimed the coupon was expired, but then changed his story to say he’d already applied the discount (which he clearly hadn't). So, I called their manager, hoping for a resolution. He didn’t even let me explain my side, claiming to know the “full story” without hearing me out. Instead of helping, he just gave empty promises, stating he would send $20 via Zelle for the inconvenience. Spoiler alert: I’m still waiting for that $20, which never came. This company is a bunch of dishonest liars who can’t be trusted. I would never recommend them to anyone, and honestly, I’m starting to question if their glowing reviews are even real. Stay far away from Applicable Repair Leaders unless you want to deal with shady practices, inflated prices, and a complete lack of professionalism!

I am updating my review of 07/11/2023. Since that writing, Appliance Repair Leaders, LLC reached out to make the situation we were dealing with right. I appreciate their follow-through. While the promptness of the planned visits was not good, the technician did continue to try to troubleshoot the problem in the end, and the company refunded a portion of our money. I would recommend them.

unknown

my dryer was not heating and making some kind of noise ..i called appliance repair leaders the guys over the phone were nice and set me up for the next day in the afternoon (after my work). sammy called ahead .shewed up on time figured that the dryer needed a heating element and some kind of drum roller .he had the parts in his truck and fixed it in 30 MN .also he cleaned it for us ..thumps up..i will use them again for my other appliances .

i used this company about a month ago for my fridge ..its been cooling and working good since then lately the temperature in the refrigerator side was not right  ,i called them back they came right away .the tech diagnostic was a defective temperature sensor ,he replaced it and only charged me for the parts.cant thank enough

Used this company first time last summer when our 2 year old Samsung
dryer stopped working.  Technician Mo came out during the scheduled time
window, with a call ahead, announcing that he is 10 min.  away.  He
diagnosed the problem quickly (motor kaputt:  human error as I forgot to
place the filter back in its place after removing the lint.)   As it is
a good product and so "young" we decided to invest in a new motor.  It
needed to be ordered and Mo came back installing it when it arrived.  
No problem since.
This time around, our 3 year old Electrolux range /
oven needed help as the self cleaning feature did not work.  Mo came
back out, again with a phone call ahead within the scheduled time
window.  He again diagnosed the problem quickly. (The sensor went bad.)
 We are following Mo's recommendation to not use the self cleaning
feature as there are grand possibilities to ruin the motherboard when
using this self cleaning feature (the risk is especially high with high
end , sophisticated ranges.)  I bought some baking soda, made a paste
and started cleaning the dirty spot.  I could remove some of it, but
then I needed to get a spray bottle of fume free oven cleaner and
finished the job.  We did not bother getting the sensor replaced as we
decided to skip the self cleaning feature altogether.  Mo has been on
all occasions very professional, courteous and efficient.  
Will call them for any appliance repair need in the future.  Highly recommend.
TIP:  Take a look at their website, I have seen a coupn that applies against the repair of an appliance!

Outstanding on time professional service. Very thorough on inspecting the machine for leaks and performed extensive cleaning. Although no problem found, spent the time on educating us on the proper way to clean and maintain the unit. For $60 , money well spent just on the education he provide us. Nice to find professionals that still care.

unknown

i called for a broken washer machine ,Ben put in the schedule the next day. Mo arrived a little early and he called 20 MN before like we agreed .he took a look at the washer and he found out that i heve a clogged drain system. he cleaned the drain pump and hoses ,tested the washer ,now its running like new ..the tech Mo was super nice and clean explained every thing to me ,.i still have couple of appliances need to be serviced ill definitely give them a call again

I have a ge refrigerator that was not cooling .I called this company in the morning after I did an internet search and based on their reviews .the dispatcher was nice over the phone and was able to give the same day appointment (between 1-4pm) sure enough around 2pm I received a call from the tech saying that he is on the way.. every thing is good so far.it took him 10 mn (wow) and he figured that I have a defective main electronic board .he checked his truck and luckily he had the part in stock ..he replaced the part for me and cleaned my coils (free) ..the regular price was $365 and I told him about the coupon I had .he applied it and brought the price down to $315.. iam very I am inpressed and I will use them again for any appliance  thank you!!!

unknown

Beware of this company.  It operates under many aliases with several websites and phone numbers probably to minimize publicizing unfavorable reviews.  When they want your money, they are available to take your call, but when you want them to fix what they have damaged, they are suddenly not so reachable.   

REPAIR SYNOPSIS: Expecting to receive all incentives offered, I submitted a service request via an affiliated website and was called by ARL?s call center operator on 18 Sep. I was told a technician could be out to fix my freezer in two days (not the same day or even the next) so I made the appointment. On 20 Sep, the day of the appointment, Mo, the technician, was running late but called twice with updates to assure me he would be there despite his delays.     

Visit 1 (20 Sep 14):  Mo told me the problem was a broken evaporator fan motor and he needed to order the part.  After he diagnosed the problem, he retrieved a magnetic ball of assorted screws and reassembled my freezer. Before he left he asked for $59.95 (contradictory to website policy) for the service call and said he did not accept credit cards (contradictory to website policy).  When I asked him why I was being charged the service fee, he assured me not to worry because it would be deducted from the total cost of the repair. At this time, I also mentioned I qualified for the military discount; he said, ?Okay.?   

Visit 2 (23 Sep 14):  Mo arrived to install the part.  What a disaster! My freezer is now able to chill, however, in the process of the repair, he failed to reassemble the fridge properly, damaged the icemaker, broke the light cover and left without reinstalling my rear panel screws.  Once the tech left, I inspected the freezer and noticed screws missing from the rear-panel, and the vented panel part was put on crooked so I called Mo immediately to let him know I needed him to return and put back my screws and fix the panel.  Mo politely said he would not be able to come back because he was on his way to another job?he had only been gone 5 minutes.   

Visit 3 :  After making several requests asking for my screws to be returned, finally, ten days later the owner/manager (Sammy) arrived with the screws.  During this visit, he mentioned I was missing my light cover (later I found the broken cover on top of the fridge). I discussed my concerns about Mo?s repair with Sammy.  Specifically, since the repair the ice-maker had stopped working properly. The auger no longer turned so ice cubes were thin and couldn?t come out the chute in the door. I told Sammy that because the ice-maker worked before the repair, it was the company?s responsibility to fix it.  I was shocked to hear him tell me that the ice-maker problem was a separate issue, and if I wanted it fixed, they would do it for a price.  In addition to the ice-maker, I also pointed out a crooked vented panel below the screw holes in the rear panel that he tried to fix, but unfortunately, he not only failed to fix the crooked rear vented panel, he never put the missing screws back in the holes, and permanently damaged the rear panel of my freezer by bending it out of shape.  I called ARL several times requesting they return my property (screws) but got no response.  In fact, I hadn?t heard a word from ARL in five months until this review.  Ironically, the evening after they were notified of this review, I was called by a company rep who said he could send someone out to fix my ice-maker and any of the other issues.  I said, ?I?m not going to pay you any more money,? and he told me I would not have to and that they would fix everything free of charge.  (When he asked me why I didn?t contact ARL to resolve the problem before reporting them to Angie?s List, I told him I tried, but I just got ignored and blown off).

They were unprofessional and did not know what they were doing. They told me the only reason it was leaking was because I opened the door while it was running but it won’t run if it is open. They charged me $58 but the next time I used it, it was flooded. They came back to take a look at it for a second time and did decide the motor was broken. They offered to replace it for me, but I’m not sure I’m going to use them. They are not reliable.

I used these folks before for my wall oven and the did a good job so I decided to call them back . the tech showed up on time and find out that I had a bad element .he came back with the part in 2 days .tested the oven .all fixed and heating again.the gave me agood discount since the worked on it last year. very nice crew from the dispatcher to the technicians ,,

They were excellent. They came right out and were prompt and able to tell us what needed to be done, and advised buying a new stove top rather than trying to repair it, as it wouldn't cost us too much more.

I was very pleased with the interaction. I will use them again

We were very pleased with the punctuality and professionalism of Sammi and hos company. From my call in to the company and scheduling thereof of the visit to our home, we were very pleased with the service. Sammi is very matter of fact about assessment of issues, had the replacement parts needed to fix the dishwasher and while assessing the primary cause of the dishwasher leak realized that another issue was also causing the problem and replaced that plumbing part as well. He is open to questions which is nice too.
The dryer issue was simply a vent cleaning issue and unfortunately it appears that another firm that cleaned the dryer vent only 7 months ago must not have done a good job doing so. Pricing was fair, service required about 90 - 120 minutes of time and we feel confident that the fix will provide peace of mind about future drainage/ leak issues around our dishwasher. Thank you.

Appliance Repair Technicians maybe competent to repair other brands, but if you have an LG appliance, you are much better off going with their factory-authorized service.

My 6-year old LG front-loading washer was stopping mid-cycle and would not complete a load.  I called two other repair companies who said they did not service LG, so I thought myself lucky that Appliance Repair LLC said they would service it, and I made an appointment for Monday afternoon between 1 and 3 pm.  When the technician did not show or call by 3:30, I called the office and was told that he was detained on an earlier repair that had taken longer than expected, and he would not be able to come until the following day. Although I am retired and can stay home to wait on repairmen, this is still inexcusable in my book, as most customers must take off work for repairs.  The technician arrived on schedule the next day, and recommended replacing the  sensor assembly, at a cost of $280. I reminded him that the motor was making a groaning noise as it attempted to turn the drum, which suggested to me that the problem was with the motor, not the electronics.  He assured me that replacing the sensor would correct the problem. After he replaced the sensor, tested the washer without any load, and left, I attempted to do a load of laundry.  The same problems occurred, and I called the company back. They sent the technician out again two days later, who then confirmed that the motor was the cause of the problem. That would have been another $360 repair, so I elected to replace the machine instead. To their credit, Appliance Repair did refund the difference between the initial charge and the basic service call charge, so my final cost was $60.

While researching a new machine, I noticed that the motors on LG washers have very extensive warranties on their motors. When the Appliance Repair technician asked if the washer was under warranty, I replied that it was 6 years old. He did not suggest that anything might still be under warranty, but it turned out that the motor had a 7-year warranty. I called the LG service line, and was told I would be charged only for labor to install the new motor.  They dispatched a technician the next business day, who confirmed the motor was defective and also under warranty. He also pointed out that one of the three drum supports was broken.  These are shock absorbers that support the drum of a front-loading washer as it does its fancy turns. If one is broken, the drum is unbalanced and won?t turn properly, which was the cause of the burnt-out motor. He seemed surprised that the previous technician had not reported this, as it was clearly visible with the washer back open for service. He replaced the motor, broken support, and a third item he found, for $267, and the washer worked perfectly.

Ran a few cycles but did not find an issue. The technicians tried everything but could not find a problem.

things start melting in my ge freezer . I called appliance repair leader and they were able to fit me in quick . I got a window between 11-2 .Sammy showed up on time and found out that it was a bad fan motor . he had the part in stock(good thing)..so my fridge got fixed the same visit..

ill use them again if I have to

Called this company on December 13th at 8:15AM to get my dishwasher repaired.  Scheduled an appointment for between 12:00PM - 3:00PM.  At around 1:50PM I called the company to make sure everything was okay and the guy tried to act like he had never spoken to me before.  I am 100% sure this was the same guy.  He proceeds to try and schedule another appointment for between 3:00PM and 5:00PM, but I refused.  They agreed to have someone at my home by 3:00PM.  The guy arrives at 3:20PM and diagnosed the issue as a bad motherboard.  He charged me $60 and said someone from the office would call with an estimate on Monday.  The office called Monday with an estimate of $260 after the $60 credit for the initial diagnosis and the $55 Angie's List discount.  I said fine and they agreed to call me when the part arrived, which should be later that week.  Here I am three weeks later and still no call.  I've since had the dishwasher re-diagnosed as a bad fuse, repaired, and back in use at the house.  The company still has not contacted us. 
Beware of this company.  I happened to stumble across their Yelp reviews after our expereince and the reviews are horrible.  They seem to try and satisfy the Angie's List clients better because they can keep the rating high, but the reviews on Yelp tell a different story.  I would never contact them again about servicing an applicance in my home.  They need to be refunding my money they stole for misdiagnosing the issue and then failing to follow up when the part came in.  I ended up paying around $75 for a proper diagnosis and repair versus their gross fee of approximately $375.  
DO NOT USE...

unknown

unknown

The appointment was easy to make, Sam was right on time and figured out the problem quickly.  He was wonderful; friendly and
knowledgeable and fixed the problem straight away.  The fee charged reflected $50 Angie's List discount.
We developed frost in the freezer about 3 weeks later.  I called on December 12 and they immediately gave me an appt window with Sam. 
Again, instantly noticed our freezer door was not closing correctly.  Tightened the door screw, made sure it was all aligned and he was done.
I was not charged for this visit ... and I would not hesitate to hire him again.  Appliance Repair, LLC is lucky to have Sam!