Get matched with top animal removal specialists in Monkton, MD

"Raven Pest responded immediately. The technician was extremely personable and described the process that he was going to employ address Yellow Jacket Bees getting into our house. I was completely sold that the Raven tech was competent and was going to go the extra mile. The Raven tech described how he was going to dust the entry point and follow-up 2 weeks later to remove the siding to see where the bees were nesting in the house. However, as it turns out, the tech did follow-up but did not remove the siding as promised. A call to the Raven Office informed me that it is Raven's policy not to remove the siding. After the follow-up visit by Raven, we continued to have bees in the house. I insisted that the procedure of removing the siding to check on the bee nest, as promised, be performed. The tech returned, removed the siding, dusted behind the siding and replaced the siding. We have not have anymore bees in the house since."

"You can still get occasional bugs with any pest control company. The biggest difference for us is customer service. I have been using Pest Solutions for over a year. Their customer service is better than any other I have used. We had an ant problem in the kitchen. They came out in 48 hours. Two days later, I notified them the ants were back. The owner of the company came out himself and did the most thorough treatment I have ever seen. No more ants. I give them my highest recommendation. I often ask people "Is this someone you would want taking care of your elderly mother?" The answer is absolutely yes."

"These guys are amazing!! I hired them last year to remediate an issue I was having with mice. Had hired someone else previously but I saw the pests again after 6 months. The On The Fly technician arrived on time, fully prepared, and described his process. He pulled out appliances, filled holes and gaps, and suggested I replace my outside dryer vent cover as he suspected that's how they were getting in. PROBLEM SOLVED. It's been over a year and still no critters. Have already recommended them to my neighbors (our houses back to woods so mice are inevitable). Hope to never need them again, but if the clever critters find another way in, I'll call them again."

"They sprayed interior and exterior, and we were pleased to see that they took special care in kitchen and in pet areas. The treatment controlled the ants for several months. When ants started to return (not surprising given outdoor conditions), we called them and they promptly returned and retreated. We have been very satisfied with their service and continue to use."

"I had a truly disappointing experience with this company, and I will never recommend them to anyone. There were several aspects of their service that were disrespectful and unprofessional. Firstly, one of the major issues was how they addressed me based on my gender/s**. Instead of using my actual name as listed on the contract, the technician referred to me as "woman" and even went so far as to call me "Queen" with sarcastic hand gestures. This behavior was not only rude but also highly inappropriate. It's evident that they lacked basic respect and sensitivity towards their customers. Furthermore, the technician, Jamal, appeared to be too relaxed and overly familiar with customers he didn't know. I engaged their services for pest control, not for socializing. I expect a professional approach when dealing with such matters. However, Jamal seemed more interested in being friendly than actually addressing the pest issue. When I requested the technician to place poison in the bathroom, which was a covered area according to the contract, I faced unnecessary resistance. It was clear from a simple Google search that rodents are commonly found in bathrooms. Yet, Jamal was hesitant and claimed it was due to concerns about my dog. However, the fact that they had already placed traps and poison in other accessible areas of my home, including the kitchen, living room, bedrooms, and basement, made this excuse seem baseless. The lack of communication and cooperation between the office and the workers was another evident problem. When I escalated the issue to the "owner" (whose actual ownership I couldn't confirm), I received no resolution or even a follow-up call. Instead of addressing the problem of an employee not fulfilling their duties, I was given an unnecessary rundown of rodent behavior. Additionally, there was a contradiction in what Jamal said he could and couldn't do. He claimed they couldn't move heavy items, but then proceeded to move the stove and refrigerator without any apparent problem. This discrepancy only added to the frustration I experienced. As a homeowner, I have every right to monitor the work being done and ask for proper coverage in areas where I've witnessed pest activity. However, Jamal seemed to push back whenever I made these reasonable requests. Overall, the lack of professionalism, disrespectful behavior, and failure to address the issue adequately left me deeply unsatisfied with their service. I hope to find a more reliable and respectful pest control company in the future."

"Fine--no more termites in the house I am repeating this review because you have the wrong date for the project. The correct date is 04/05/11."