2 Hats Chimney & Ducts
About us
Owner-operated, use of Independent Contractors on certain services. Charges a flat rate. Travel charges may apply. Warning- Growing Pains! As of 10/1/11, Angie's List has been so good to me, and given me so much business that I have to do something I do not want to do; I have no choice, I must hire employees and/or use independent contractors. Please understand, I don't want to, I have to. What that means is that we may not provide the most excellent services that I have always tried to provide, because it may not be me that comes knocking on your door. However much I try to teach and train my employees, they just will not meet up to my expectations, not even my own son! So, I want you, my prospective customers, to know that I am only a phone call away... If for any reason you are not satisfied with our services, please feel free to call me personally (ask for Dave) and let me know whatever the issue is and I will take care of it. Thank you for your understanding... Dave Kilpatrick, Owner.
Business highlights
Services we offer
Dryer vent, fireplace & chimney cleaning. Fireplace repair
Amenities
Emergency Services
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 98% | ||
| 0% | ||
| 1% | ||
| 0% | ||
| 1% |
"This is not an accurate accounting of the event. I was there to inspect and evaluate the chimneys on behalf of the seller. He pointed out to me the two fireplaces and chimney flues that he had. No serious issues with either fireplace, however, later on, the buyers wrote this review, giving the grade of F. It seems that there was a third flue for the HVAC system that I was not made aware of, and that is what this was all about. I was not given permission, nor did I know there was a third flue in the house I was to inspect. And , yes, the third flue was in extremely poor condition and had water damages to both the flue and the inside of the house. When the buyers finally called me to complain, I immediately came out to re-inspect. It was then that I determined there was the third flue, and I had not inspected it. So, yes, at the time they would have been correct in their grade thinking that I had inspected it too, but it was not a fair grade because I did not even know it existed. I have since gone back to the house, gave them a great deal on not only making the repairs on the third chimney flue, but also did some other work for them at the same time. We compromised on the work for the third chimney, and when I left, they were very satisfied with what was done. So, why has it taken me so long to respond? In 2012 or thereabouts, Angie's List flagged this entire account, because I was not licensed in the state of Maryland (the work that I had been doing did not require licensing... but Angie's legal department thought otherwise). The flags were not removed until recently, when I finally became licensed, but during the time of "suspension", I never looked at Angie's List; I never knew the "F" existed until I sent a copy of the license to Angie's List. The bottom line is simply this: the buyers graded an F, with correct reasoning AND I DON'T FAULT THEM ( they had the water problem), but they did not communicate with me beforehand. SINCE THEN, THEY HAVE NEVER REVISED THE GRADE. While I like the fact that Angie's List grading is done exclusively by the customers, when mis-communication occurs it is difficult to effectively respond appropriately. I am very happy that business are only allowed to respond to a review, thus they cannot write their own. That makes Angie's List grades that much more important. Please feel free to call if you'd like further explanation to this response. Dave Kilpatrick"
Dave subcontracted to Kenwyn for the repairs. We were very happy with Kenwyn's and his son's service. They were very courteous and efficient. Additionally, they took extra steps like installing the new fireplace doors we had purchased to ensure the fireplace was fully functional by their departure. Dave visited the week following the repairs to ensure work was completed satisfactorily.
I highly recommend this company and have referred them to family and friends already. I plan to continue to use their services for annual cleanings.
He prepared the estimate on a pre-printed form designed just for chimney and fireplace work, and indicated what was OK and what needed work. This form was impressive because no one else had a form like it. It is quite detailed and the graphics are easy to understand.
His masonry repair team arrived as scheduled, and completed the work on time.
I will recommend 2 Hats to family, friends, neighbors, colleagues, and anyone else who asks.
Would that every service provider was as experienced, professional and thorough.
Licensing
State Contractor License Requirements
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