At Once Wildlife Solutions

Fine--no more termites in the house I am repeating this review because you have the wrong date for the project. The correct date is 04/05/11.

It went fine--no more termites or animals. However, the next time I called, they wouldn't return y calls

First time went well, but second time not so much.

I would hire this company again in a second. The estimate was equal to a previous estimate, so we felt the price for all that work was fair. The owner is very knowledgable and even went on the roof himself to see where bats were entering our home. Work to remove bat poop and old insulation, and replace with new insulation was done in an extremely timely fashion. Crew who did the work was very friendly and efficient, Even vacuumed the floor under the attic door opening and the floor in our front hallway. Floors looked better than before they got here. I liked that a warranty was offered for the work that was done. Also, like the fact that this business has a home improvement license as well. I would definitely call this business again for any and all pest and wildlife issues we might have.

The squirrel evaded the non-lethal trap so Aleckz put in a one-way escape so the squirrel could not re-enter the house and then he sealed the hole. A few weeks later, the squirrel was determined to re-enter the house and chewed a new hole on the opposite side of the house. I called At Once and they came back out and were able to resolve the problem. Aleckz was a pleasure to work with. He explained the process well, was very patient and worked with me even though my preferred solution of non-lethal removal required additional time and visits. A lethal trap was needed in the end. I would definitely call At Once again if I have pest problems in the future.

It went fine. Squirrels are gone. They haven't come back. They sealed the hole where the squirrels are coming from. They did exactly what they were going to do.

I was entering my home when I saw part of a snake including the head hanging from underneath the siding and then quickly disappear inside the siding. I was concerned that the snake would get into my basement, so I called several wildlife control companies until I found At Once Pest Control that could come out the same day to catch the snake. Marc Cohen did a fantastic job of finding a 4-foot-long black snake crawling along the basement interior wall behind the insulation. I can’t thank Marc enough for capturing the snake and removing it from my home to be taken to a new home far away. At Once Pest Control also plugged the openings under the siding at the corners of the house. At Once Pest Control was very responsive and I would definitely hire them again.

It went really well. Alec and Wayne came out to give me an estimate and they were dead honest with what I needed and didn't need and what they would do. I had a bad and prolonged experience with another pest company before so At Once's honesty, helpfulness, and efficiency was really appreciated. When they came back to do the job, they were quick and really proficient. They sealed up the soffit caps and reinforced everything. Fantastic job. Highly recommend them. They also schooled me on some squirrel behavior, which put some of my worries to rest.

We contacted Mark at At Once who told us he had to finish with an existing Customer and would be right over. He was true to his word and several hours later showed up to address our issue. To date, he has set several traps and removed one squirrel from inside the house. He has been very responsive and has re-visited our home several more times. His price was reasonable and I would not hesitate to recommend his company to others.

The owner and his workers were great. I did not have an infestation on the first floor of the house but I did on the second floor so they were honest and said I did not need to treat the first floor but I wanted to anyway to qualm my worries and they only charged me 200.00 dollars for that floor. They gave me heat and chemicals both and patched up and secured the attic and roof areas. The bug problem on the second floor cost me 1200.00 for about eight hours of work and 200.00 for the first floor and 800.00 for the attic work that I was relieved they did. I could have gotten away with 1200.00 if I did n't want the other work done. The owner, talked to me and decided to drop the other company because they did not make me feel that they would do the work adequately and were much more expensive. This company came highly recommended.

We were concerned about a hole in the soffit outside that other people said was a woodpecker hole. Marc came out that afternoon while he was in the area and checked it out. He said that the hole was probably created by a flying squirrel because of its position and chew marks. He used a scope and said there was no nest, and he then closed it up with metal that blended nicely with the cedar siding. He was very honest.

He was sooo wonderful and he literally did outside and inside from top to bottom !!!

They did a good job.

Very well. In reality it was not a complex or difficult job, but it needed to be done and they were there to do it within about 3 hours of my call for help on a Saturday. Many other possible responders were not available or willing to deal with the appliance and the beast as these folks were. Not cheap, but it took two of them to manhandle the microwave and the work needed to be done.

unknown

It went great-  Saw a few mice the 2nd day, but hope they have been poisoned and and will be gone soon.  I have made corrections to about 75% of the issues with a few items remaining.  But seems to have worked great.  Mark has followed and said they will do what ever we need ,or what we can not finish our selves

We were not sure if it was a squirrel up in the fireplace.  Mark was very flexible with the appointment time and worked with me through out the entire process.  He lowered the quote when we found that not all of his services offered were needed at this time, the pitch of my roof and the height of my chimney made it unsafe for him to cap the chimney. Mark came out later in the evening to remove what ended up being a bird from the fireplace.  He is kind, professional and very knowledgable regarding wildlife.  I will make sure I keep his information and would use his company again!

unknown

I purchased an Angie's list deal for $45.99 (valued at $169.99) which covered initial inspection and provided a $25 credit toward any work performed. Marc contacted me through Angie's list and then via phone within an hour or so of purchasing the deal, which was really nice, and was able to fit me into his schedule the following day - Scheduled for 3:30pm. I came in early/left early from work so that I could meet him at the house and he called around 3pm to let me know it would be closer to 5:30-6pm. Nice that he let me know, but stunk that it would be that much later, especially since we had pediatrician appointment at 6pm. I decided to wait, and they arrived right at 6pm.
Marc and a younger (less experienced - maybe intern?) inspected the attic for entry points and signs of animal presence and determined that there was raccoon feces, and that they broke through the metal screen I had put up last fall (we had an issue with squirrels in the attic last year). They baited two traps with marshmallows and fish (and left some of the remnants on my lawn, which I noticed later and had to wash away so our dog and another neighborhood dog wouldn't eat it). The traps were placed on the roof and screwed down in place. I asked about how the holes would be filled, and he said with caulked screws, and that leaks wouldn't be a problem. Totally acceptable. He asked me to monitor the traps and notify him if we did or didn't see any raccoons, because if they weren't captured, that could be a sign that they were no longer in the area.
The next day I received a call from Marc in the morning (which I missed) but I texted him to let him know that we had not heard any noise that night and that the traps were empty. He sent a couple of other guys out to the house (which luckily my wife was home), to go pick up the traps, put screen over the vents (entry points) and pick up the feces in the attic. He did call to let me know that they were coming, but I was in a meeting, so they showed up before I could notify my wife.
They completed the work, and I called Marc to ask him if the screens were placed on the outside or the inside of the house. He said "outside" since that prevents other animals from nesting in the area between the louvers and the screen. Makes sense, though I was concerned with how it might look. I also asked him for a price reduction since there were no animals captured, so no need to take care of them/euthanize them. He said there wouldn't be any discount since they still had to come out, and still completed the work. That's where I take some issue.
The total cost of the work was quoted at $450, minus the pre-paid Angie's list deal ($45.99) minus the additional $25 credit noted in the Angie's list deal, so $379 remaining balance (or total paid of $425). Marc said that the inspection is typically $100 (so in theory if I hadn't bought the deal, it would have been a total of $550).
Let's just take the $425 number to work with. There were 4 guys who spent a total of 4 man-hours at the house doing the work, which involved going up into my attic for a few minutes, identifying the entry point, and feces, then baiting some traps with maybe $15 worth of fish/marshmallows (if that) and then screwing the traps on the roof. Then driving back out, removing the (empty) traps. Putting maybe $25 worth of screen over the louvers and picking up some feces. There are overhead costs, of course, like maintaining a license, insurance, benefits for your employees, gas for driving out to the site, etc. But even still. Let's say these guys get paid $35/hr (70k/yr), that still leaves $62.50 per person per hour of overhead ($250 of overhead for this particular job). Very much seems like I'm being overcharged for the task performed.
Had there been raccoons that needed to be taken/euthanized, I can totally understand needing to pay more - there's cost for the potassium chloride, the danger of handling the animal, etc. Sure, I'd pay a premium for that. I can't do that myself. But when it comes down to it, I really think I could have been given some money off for the fact that no animals were captured. Hence the rating of "Bad" for cost.

unknown

Marc and his team were very, very thorough. Though we had a minor infestation, we decided to use heat treatment because it is more effective than chemicals. Our house is large so it took the team three days--one level for each day. Marc spent alot of time with us explaining the treatment, advising us how to get the house ready for the treatment, and letting us know what we need to do going forward so we never have this problem again. I was very satisfied with the service and wouldn't hesitate to recommend him to anyone else needing to rid their home of bed bugs.

unknown

unknown

He did a fairly thorough inspection for free which was a pleasant surprise. He thought there was some evidence but nothing obvious. He provided me an estimate if we wanted to hire them for the service with a two year guarantee. He said they could lay out a couple of traps to see if we catch anything but he was also very frank in his assessment that we didn't likely have a squirrel problem. He said we may have some mice which I will likely take care of myself. He said to keep tabs on the situation and if it turns out to be squirrels they would come back. It sounded like they use a mix of spring traps and live traps for the squirrels. I will definitely use them if the need arises.

It went very well. Mark and his team was prompt and worked on our house the whole day with great care. Also came back the next day to finish the roof work.They answered all our questions and let us know each step they were doing during the process. Overall, we are very thankful to Mark and his team. Would definitely use them again in the future.