Get matched with top basement waterproofing pros in Lake Shore, MD

"I hired JES to install a trench and sump system into the basement of a new house I purchased. After the job was completed, I noticed the cellar stairwell was pooling water. They returned and said that they didn't think that the drain was run direct to the sump as it should have been but they needed to open the concrete to verify. I also asked why there was no water in the sumps. They ran tests with water for 2 hours and didn't see water and tried to explain to me that it was expected since the water was running out around the drainage under the foundation. They even had a supervisor try to explain to me over the phone when I questioned it. It took them several weeks to return to fix the cellar drain and sure enough, the pipe was just run to under the foundation and not directed into the trench/sump. A repair team came out and busted up the concrete to correct it. In doing so, they saw that their trench was also not connected to the sumps at all, which is why I never saw water in the sumps and not the mysterious theory they tried to convince me of weeks prior. This is terrible that there is no inspection of work prior to covering it totally with concrete. Or further, there was no physical test of running water in the system to verify the sump works. The repair team that came out were wonderful and did everything correct. After this, I called 3 times and asked for a manager to call me to discuss this and never received a response. The salesman stopped answering my calls. As a note, after spending $30K on this upgrade to my house, it was in worse risk than prior to JES so if you choose them, be careful."

"Service was great from sales, to installation, to post installation support. Very responsive, very professional. It's hard to find in this 'space'--there are a lot of shady people in basement water damage/repair, and this place exceeded expectations. We've had our repair in place for 4+ years, with only 1 small issue on a wall seam crack, and that was fixed within 24 hours of reporting the issue. Stand up place! Thank you for such great service and support."

"I was very satisfied with All Aspects from my initial contact to the completion of the work. They were punctual, prodessional, proficient, thorough and it appears, my issue with the water is resolved."

"Excellent customer service. Quick response. Friendly provider. Knowledgeable staff. Helped with our issue quickly and did not try to sell us something that wasn’t needed. Didn’t charge a fee since our issue required a simple fix, that we could do ourselves. Told us the supplies to buy and how to fix. I would highly recommend. And will contact again for any related issues. Thank you Always Waterproofing. "

"Very satisfied with work done Angie too pricey for me."

"Steven was very nice and easy to do business with very honest and gave me all kinds of options. Hard to find people like that nowadays just overall great quality people"

"I had spoken to several contractors, Mr. Matthews took the time to explain the entire process of what was needed and why this option would be better than the prior. He was the ONLY contractor to show me his license and make me feel comfortable with all he explained and made sure I understood all that was needed. I appreciate all the time he gave me and the great work his crew did to get my foundation fixed and drainage issue fixed!! Thanks! Sara"

"Quick, efficient, super communication, great cleanup. Highly recommend."

"If you’re considering 58 Foundations, do yourself a favor and stop right now. I cannot, in good conscience, recommend this company to anyone. Their complete disregard for accountability is infuriating. At first, things appeared to go smoothly, but the illusion of competence quickly disintegrated when it came time for the building inspection. The city inspector requires a letter from the project engineer verifying that the work is safe, sound, and compliant with code. 58 Foundations flat-out refuses to provide this basic validation of their work. Why won’t they stand behind their project? Are they hiding shoddy, substandard work? As a homeowner, I’m now saddled with the mess of an open permit and no resolution in sight. This is unacceptable. If a company won’t back their work with a simple letter, what does that say about their integrity—or lack thereof? Didn't expect this kind of run around from a well established professional firm, save yourself the headache."

"Avoid Guardian Basement – False Promises and Poor Customer Service Two years ago, I hired Guardian Basement to fix a water issue on the front wall of my basement. Joel came out, sold me on their system, and guaranteed I would have a dry basement. We also replaced two sump pumps and had the sump well dug deeper. The main selling point was their lifetime guarantee. Fast forward two years, and I have the exact same problem. Every time there is significant rain, water rushes through the same wall. I reached out to Guardian Basement, and Joel scheduled a time to check it out. His tone was completely different this time—defensive and dismissive. Within five minutes, he claimed, “Your system is clogged.” He made this assessment without any real inspection—just by looking at the cement floor and wall. Now, here’s the catch: If you look closely at their so-called lifetime warranty, clogs are not covered. So despite spending thousands of dollars, I’m back to square one. To make matters worse, Joel was incredibly condescending and unpleasant to deal with. After this experience, I looked into their licensing with the state of Maryland and found multiple complaints against them. I am now in the process of submitting my own complaint as well. I would never recommend Guardian Basement to anyone. Save your money and go with a company that truly knows what they are doing and stands behind their work. If I could give them a negative number of stars I would."