Alexander Plumbing Services Inc

Excellent! They came in, got right to work, found the problem quickly and repaired it. It took less than 30 minutes. The guys were personable but professional. I would call them again.

The first time it was a combination of the dishwasher and the garbage disposal. It was $100, but it was a little bit more helpful because we haven't had any issues since. $100 just to come out here is insane. Like, if you physically do something, OK, fine. At this point, I'll just fix it myself instead of drop $100 for someone to be like, "Just drop some ice down the thing and run it." He was really nice and helpful.

It was the way it was installed and he told us what to do if it happened again. The warranty deductible was $100. That was just for him to come look. I paid $100 for someone to come out here and be like, "Just put some ice down the garbage disposal." He was very helpful.

They were a little higher then I remembered in the past. It took them an hour and a half to two hours to complete the services. They did a good job of explaining what they were doing and what needed to be done. What they did was good.

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Punctual, Professional,

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They came and when he went back to the office he called and said that he realized the product I used had a lifetime warranty so I didn't have to buy any new fixtures. The owner had realized this when they spoke about my job. I am so happy with them. They didn't have to do that and they were amazing.

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My husband found Mark to be so accommodating with us in every way.  We were concerned about the cost and he allayed our fears as best he could, however stating that until the situation was assessed underground, it was impossible to truly know the extent of the problem.  Randy came out with a contractor, and they began to dig up the area, trying their best to keep as much landscaping as possible intact.  They found multiple problems with the original construction of the house.  There was a piece of tubing that connected the whole line to the house, and it was never glued together, but rather pushed together, dating the problem back to 2001.  The sewage had been seeping underground into our front yard for a long time.  Randy replaced this piece appropriately as well as the piping that had buckled that led out of the home.  This occurred because no one properly supported the pipes with materials so that this problem wouldn't happen.  They made sure that they put the necessary gravel where it was needed under the new pipes before placing the dirt back.  Once I knew it was a huge job but not sure of how much financially it would cost, I asked Randy if we could make a second payment the following week if it was over $1300.  He called Mark and Mark agreed.  I found this to be immensely accommodating and remarkable for a company.  In the end, we were fortunate that the damage was not as extensive as it appeared it would be.  I cannot say enough positive things about this company and Mark and Randy.  They waived the diagnostic fee and tried to keep things as cheap as possible.  I know because I watched every step.  In addition, the contractor they used cut off an hour of his work fee.  We had used another plumber in the past, and their estimated fee for the service was way over what we were told by Mark.  And Mark and Randy worked very hard to keep the estimate even lower than what they initially guessed.  My husband and I consider ourselves very blessed to have chosen the right company to help us with our home crisis.  I had read the reviews on Angie's List and felt that we should call them.  I am so happy we did.

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• After initial written and phone call request for estimate following thorough visit to residence some time before), it took five days to get proposal.
• Cost estimate about 30% higher than other provider, but due timing constraint had to go with Alexander.
• Time between confirmation of proposal and execution or project more than one week, including three day delay due to missing part.
• Final work completion ticket limited in detail.

New pump mechanism functioning well.

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Great experience.  After finding that we had no water at 5 AM, I found Alexanders on Angie's List. 
Called the office at 7:30 AM.  Was told that they would have someone out by roughly midday & that I'd get an update in about an hour with a better timeframe.  Received a call then that the plumber would be to my house by around 10:30.  He arrived on time. Super competent, friendly & efficient.  Assessed the problem quickly, went to work fixing it, and was on his way by midday.  
I was really pleased with the customer service & that my issue was resolved in less time than expected.

Installed an in-wall transfer valve and a handheld shower unit in my basement shower that I had purchased separately.  Allowed me to assist him in order to accelerate the project and he ensured the placement was exactly how I wanted it.  Did a great job at cleanup.

We noticed a wet spot in our ceiling and called Alexander Plumbing right up for the 5th or 6th time they have been in our house.  Alexander treated it like an emergency and got out to our house right away, like the next day.  The wax ring under the toilet in the bathroom the floor above was broken and allowing water (hopefully just water!) to escape into the subfloor.  Rather than make a minimal repair and leave, the technician identified that the problem would repeat itself because the flange was poorly placed by the original plumber too low relative to the surrounding finished floor.  He left for parts and returned soon with what he needed to make sure the chance this would reoccur was exactly zero.  Alexander Plumbing Service is not the absolute cheapest option but it's the only company I will use.

Crew arrived on, did the work, and cleaned up. All were pleasant and knew what to do.

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Ben was on time. He was very polite and intelligent and did a great job on the bath. Everything is beautiful. He was very willing to explain some unrelated minor repairs I asked him about. He gave me an estimate for some other work to be done which I thought was cost-conscious and I appreciated that. As soon as I get the money saved up I will call them back and get the next project done! :) A great job.

Showed up when scheduled. Explained what he had to do and completed in timely manner. There seemed to be a disconnect between the tech and the office. Office quoted me a pump to be installed. When tech arrived he asked if I had the pump or would be purchasing one from him. I told him the office quoted me a price with a pump. The pump he installed was different from the one I was quoted and the bill was adjusted.  I was pleased with the service and would use again.