
Serving Joppatowne, MD and surrounding areas
In business since 1946
Free estimates
Emergency services offered
"Mr. Saffer came to our home in late January / early February to give a free estimate on some work, and take a look at our gas boiler, which was not working to heat our home (the week of a 2' blizzard). He was prompt and did a thorough job of listening to our needs and helping to solution them. The heating system ended up being something that was totally miniscule and he fixed it on the spot with no charge -- who knew that "mystery switch" in the stairwell turned off the heat to the house!?
Anyway, they were set to install a garbage disposal (which needed a sub-contracted electrician), and to remove old pipes that were smaller than today's standard for a disposal pipe, and replace those with new, larger pipes.
When they came out to do the work, the main plumber, Jason, was very professional, honest and upfront about how the job would progress for the day, and went the extra mile to make sure he and his partner did a great job. The sub-contracted electrician was also extremely professional, and went so far as to discover wiring that was already installed so that our disposal could be switched from the counters, rather than underneath in a cabinet.
We later had an issue where the disposal had "torqued" itself lose from the drain a little bit, causing some leaking. The on-call plumber was at our home within an hour, and spent a VERY thorough two hours fixing the problem, then spent 10-15 minutes explaining exactly what happened, why, and what to do if it happens again. Apparently as a sound-dampening system, the disposal has a rubber gasket that can allow for this "torquing" and he made us aware so that we know what it is if it happens again.
Over all, I have been very satisfied with the experience, and would recommend Saffer to anyone who is looking for a good, local plumber to do work.
*As a note to the one "B" I gave -- pricing. As a local business, I am willing to spend a little more to support a local business, and in this case, there was a slightly lower estimate given from another company. However, when Mr. Saffer came out for our free estimate, we never thought our heat would be working by the time he left, and he fixed it for free without flinching. That was really awesome. We were super desperate, and he came to our rescue within hours. Then, to follow that, the work they did (and follow-up support) was top-notch.
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