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"Excellent customer service. Excellent finished product. West Shore Home came to install a shower in one bathroom and bathtub/shower in another bathroom. Their customer service is top tier! They took extra caution to ensure they didn’t damage or disrupt my home or other furniture as they carried their equipment in and out of the house. They encouraged me to see the progress as they worked. (Nothing to hide is always a good thing.) When I expressed surprise and disappointment with one aspect of the design, they immediately began solutioning the issue."

"The technician was lovely. I was so stressed about this issue and how long it would take and when it would get done. Lian was prompt, arrived earlier than expected, and got right to work. He explained everything and reassured me about the issue. Got everything done the same day within a couple of hours tops. Thank you so much for being kind and professional and resolving this issue quickly for me. "

"Very professional. Job well done!"

"Highly professional, knowledgeable and well behaved technician. Prices offered were good too. I definitely recommend the company."

"Price was high, especially for being there for less than 10 minutes. He also came 1 hours before agreed upon time. Job was completed, so in all it was done fine."

"They charged $98 to come give me an estimate for swapping our a shower valve cartridge, which was fine, but the pricing they provided was completely unreasonable, $1,000. They were unwilling to provide any detail for the price. I ended up buy the part myself for $30 and replaced it in 30 minutes."

"Great! I called after hours and Rick was pleasant. He asked to text a picture of the leaking. Brad was here in the morning. One hour later he was finished The price was reasonable. Would definitely hire again"

"2 of 997 Urgent: Project Management Issues & Pending Renovation Work We are experiencing significant project management issues that have caused unnecessary delays and frustration.Their quality of work is good but project management sucks big time,. We started our bathroom rennovations on Nov 29th 2024 the project wsda supposed to be completed in 5 weeks now it is almost 2 months and the master bathroom still needs to begin constreuction. We have had 3 project managers so far. However, despite multiple follow-ups over the past week via our text messaging group and several calls, we have yet to receive any updates on a variety of outstanding work in the loft and guest bathroom that need to be done. This lack of communication and progress is unacceptable. While we understand that Elkay is taking a break, the responsibility for keeping us informed and ensuring the project stays on track should not be neglected. We are not getting proper updates about stataus of several pending issues and we feel like we are being passed around without any clear resolution or accountability. The most pressing concern is the arrival of the bathtub, as all further work on the master bathroom is stalled until it arrives."

"JES left my home in worse shape and will not return my calls to come repair the damage left. I reached out to them to install a joist support system under my kitchen so that I can renovate this year. There were floor joists under the back door that had been cut during a renovation about 30 years ago. JES installed a jack system but then left my foundation under the door where you can literally see daylight from the basement. I brought this up to the crew before they left late Friday night (they worked long hours just to ?finish? without even asking me if it was okay to trap me at home that late), and the lead just shrugged at me. Shortly after they left, it rained, and sure enough, water poured into my electrical room and all over the freshly poured concrete. I called Friday night, sent an email and text with videos, and called today 3 times. Each time the ?production manager? is ?busy.? Before this, they were perfectly capable of blowing up my phone to see if I could schedule sooner."

"JJ was responsive and had the bathrooms done as planned. I would have liked more input and time with picking some of the materials for the bathrooms is the only reason I did not give five stars. The spacing and measurements in a bathroom could have been discussed and evaluated as well. We did request a larger shower area but the design and layout ended up with tighter spaces within the bathroom "