"Worker was later than time frame agreed upon due to complications at a previous job, but I was kept informed that he would be late. However, when he arrived, he was very knowledgeable, professional, courteous and did a very thorough job which fixed a pretty complicated issue drain piping issue. Overall, I was very satisfied with the quality of his work, and would hire them again without hesitation."

"I reached out to this company for a sump pump upgrade and a cracked wall repair. The technician who did my install was very polite and informative. We've had several big storms since my installation was done and I'm happy to say my basement has remained totally dry. I'm very glad I chose this company, I would recommend them to anyone in need of help with their basement!"

"Chris L did an outstanding job. His professionalism, friendly manner, plumbing expertise and everything else I cant recall at this time is way beyond anything I have experienced with any other workers we have worked with. Absolutelty Fantastic individual ty Dennis & Donna Tolley"

"The team arrived on time to do extensive work on my basement floor and walls and outside underground drainage issues. They worked tirelessly all day to remove old concrete, lay a new pipe system, pour new concrete, install sump pump, and seals. They prepped the walls and sealed and painted with Loxon paint. Radon seals were included in the redone areas. The outside work included installation of a new underground drainage pipe with pop up exit drain. A rubber membrane was installed behind the house siding. We?ve had several days of heavy rain since the waterproofing work was completed and the basement floor and walls have remained dry. We recommend Basement Gurus to other homeowners experiencing waterproofing problems for dependable and satisfying solutions."

"We got 5 estimates from companies regarding a leak in our office and adjoining storage unit. This was the only company that accurately pinpointed the problem , which was a leak coming from gaps surrounding our electrical conduit pipe. Other companies had quoted us 6400$ to dig up the front yard and redo everything from the outside. Others wanted to dig up the inside. I’m so glad Mike explained everything to me clearly- and it all came down to common sense. These guys found the exact spot where the leak was coming from, and knew how to fix it. He also suggested replacing our sump pump because it was the original, and mud was starting to back up. He suggested we do this as it would be tragic to fix one problem and have another occur (and subsequent flooding) that could have been prevented. There was a minor connectivity issue with the sump pump a couple weeks later but I called at 9 am, the man who took the call put it in as an emergency because of some water splashing out and the problem was fixed by 11 the same day. Great responsiveness and customer service. I feel confident in my decision to choose this company, and would recommend them to others."

"Installed radon filter without any issues or hassle."

"Excellent all around experience!!!!!!!! After a series of storms and gradual water soaking our basement carpet several times, I finally called Waterproofing One in April, 2017 after seeing their ad several times on our St. Basil's church bulletin. I spoke initially with the owner-Joe who was helpful and he dispatched Dave Cook who came over within an hour. Dave Cook has been in this business and related utility engineering previously for over 30 years and really knows his stuff. Dave was extremely thorough, spending time in the basement, looking at some pictures I took of the damage and spent a considerable amount of time walking around the exterior of my property and reviewing the landscaping where most problems start. Dave wrote up a report of what work was needed including extending downspouts, recommending we have our contractor add a louvered door at the top of the steps for aeration (a great idea given no windows in basement) , waterproofing the well water closet walls, spraying impacted area for potential mold, and installing a new French drain and sump-pump system with battery backup. Gene and his crew then came over on May 17, 2018 and performed the construction and installation work and did a great job. Those guys worked extremely hard in what is inherently a muddy line of work and were very courteous, professional and left the basement very clean. Gene took extra time to show us exactly what they were doing as they drilled holes into the lower cinder block walls, laying of the perforated pipe and some of the damp mold on the wooded studs he extracted at the impacted area. We paid exactly what Dave originally quoted! Dave Cook came back checked on things and made some other recommendations including adding stones around the foundation outside and in holes to avoid soil erosion and soften the acceleration of rain water into the ground. Once the work was finished and our carpenter redid the walls and painting, We had subsequently refinished the basement with high end vapor/mold resistant padding from Mohawk and a quality polyester carpet. 15 months later and here we are on September 30, 2019 after 50+ rain storms since installation and NO WATER nor Mold issues in the basement!!! We are really enjoying our basement again thanks to WATERPROOFING ONE!!!! 5-STARS!!!!!!!!"

"Excellent customer service from the time we were introduced to the office staff until the service was completed and I home from the workers that installed our water proofing"

"$9,500 I was quoted for my concrete driveway and porch to be removed and a new concrete driveway and pad poured. I needed a culvert installed under the foot of my driveway for rain water drainage, it was agreed that a 4" pipe would work. When the crew came out to do the work, the demolition part went very smoothly but when it came to the drain I was told I needed an 8" pipe. The trench was dug for it including digging an 8" deep by 1 foot around hole in my nabors parking pad. Than I was told the grading was wrong. I told him water wasn't draining because the trench he dug for the 8" pipe he suggested was below the rest of the drain lines and the water will not flow untill it was leveled back out. He argued with me about it for about 3 hours wile the concrete was starting to be poured. After his own workers and I told him the 8" pipe would not work, we went back to the originally quoted 4" pipe and everything drained fine. After the concrete was completed the work looked great."

"Excellent work by Camilo and the JES team. Nice, neat, installation they left all the outside drain pipe install work neat too. Recommend the team."