Get matched with top drain pipe installers in Street, MD

"John, In one word: incredible . First let me say your team of R, R and R. were very impressive. They were on time. They told me what they were going to do and did exactly what you and I had discussed. They were neat and the clean up was great. The job was finished in a timely manner . Second, about two hours after the job was completed, it rained so hard. The garage area, that was not part of the job, had puddles of water in it The sump pump area, where the job was done was bone dry!ð   ð   ð   I am very happy with what I see. Since the heavy rain, I have not heard the sump pump come on yet. I am waiting for that sound . Question, should the wall in the sump pump area be painted and if so, how long should I let the area cure? Third, I think we should take a serious look at the garage to determine, in detail, what needs to be done and the costs Fourth, please don't forget to text a copy of the agreement and the limited warranty. Thank you for getting to this job so soon . Your timing was impeccable . Sincerely, Ruth B."

"This was a huge job. A complete basement waterproofing - new internal drains installed and two new sump pumps installed. The guys were great - came on time worked hard all day and cleaned up after themselves. The only negative was at the completion of work when it was time to pay the amount was less than what was originally quoted. I told the guy that and he insisted that it was what he had. I even showed him the quote on paper. I paid it - glad it was less, but a few days later got a call from the office telling me I needed to pay another $1600 (the difference between the original quoted price and at the time of service price) I told her what the guy told me and she got a little rude saying "well you knew what the quoted price was" - yeah I DID know and was prepared to pay but after install HER guy insisted it was the price he had. I wasn't trying to get out of paying but the confusion on how much it costs was with the people working there. I didn't appreciate her attitude as if I was trying to skimp out of paying. Nevertheless, I ended up with this additional payment. However, the work is supposed to be guaranteed for life. No complaints there."

"I reached out to this company for a sump pump upgrade and a cracked wall repair. The technician who did my install was very polite and informative. We've had several big storms since my installation was done and I'm happy to say my basement has remained totally dry. I'm very glad I chose this company, I would recommend them to anyone in need of help with their basement!"

"Hired them for 3 projects I have installed this basement waterproofing solution in 2 homes. System speaks for itself. Nothing better on the market. Work was first rate. Expectations were presented prior to the project. Details on what would happen and how the project would go. Would not hesitate to use again ERV installed New basement egress. This project did not go as planned, but not at the fault of basement systems. Was originally supposed to get a BILCO door but due to unforseen issues, that was not able to happen. They ended up installing a new staircase from my basement to ground level. Work was first rate and ended up better than a bilco door. Company re landscaped and everything is as it was. All work performed was top notch and no issues on anything they have done"

"Basement Gurus was on time and professional. My basement was water damaged and leaking. They installed a french drain and sump pit to keep the water out. I was very happy to have them in our home."

"Excellent work by Camilo and the JES team. Nice, neat, installation they left all the outside drain pipe install work neat too. Recommend the team."

"Excellent customer service from the time we were introduced to the office staff until the service was completed and I home from the workers that installed our water proofing"

"Matt, Jeremiah and Audric were very professional. They were on time and really did a great job clearing the drains and replacing pipes where needed."

"Kyle, the owner, was responsive to my inquiry and came out to do the estimate. I explained what we hoped to do and what our minimum we needed to have done and that we would decide based on the cost. Kyle created an estimate that was broken down into parts so that we could pick and choose what we wanted done. Work was started within a couple of weeks and completed in 2 days. I was happy with his staff and the work performed. The problem we had was afterward. After several days of rain, a section of the yard settled, including the rock wall. It was evident that the yard was not tamped well enough. I emailed Kyle and he agreed to come back out and fix the wall/yard where it settled. We decided to wait until the spring (original work was done in fall of 2017) in case there was more settling. In April I reached out to Kyle and he agreed to come out and take a look. I also informed him that the yard had settled more and it had created a low point where water was draining under the sidewalk and eroding the ground in that area. I have heard nothing from Kyle since then. I have since emailed him again and called him with no response. I was happy with the work overall, but not happy with the lack of follow through and communication. I have been waiting to write this review until the work has been completed, but now I'm unsure it that'll every happen."

"So far we've had two rain storms and no water. The guys who dug out the french drain were friendly and professional. Joel, the sales rep. was easy to talk to and pleasant to deal with. Although I think they may have been a bit, maybe 10 percent more in cost than several other companies we looked at, we felt they were worth it. 2 days to finish the job and no water in the basement to date. Money well spent!
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