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"The master bathroom renovation process we experienced was frustrating and plagued with many unnecessary delays and quality control breakdowns. Having gone through numerous home improvement projects, we carefully researched companies and selected VKB Kitchen and Bath in large part because of the overwhelmingly positive reviews we read on numerous websites, including Angie’s List. Unfortunately, the company we worked with bore little resemblance to the glowing reviews we read. While we are ultimately happy with the finished product, we do not feel anyone should experience the frustrating ordeal we went through to have a bathroom renovated. Consequently, we cannot recommend VKB Kitchen and Bath. We signed a contract with VKB on March 17, 2016, to perform a complete renovation of our master bath. The project was to follow the VKB designer’s specifications, and was to be substantially completed in 2 weeks—their estimate, not ours—with minor items to be addressed in a final third week. The actual renovation began on April 19th, a week later than originally planned. From the beginning, we experienced problems. VKB gave us access to an automated project management tool to check on the job’s status, see what work was scheduled each day, see any change orders for modifications made during the renovation, and communicate any questions or concerns through its message board. VKB was to use the tool to communicate progress, work schedules, and responses to our questions. If actually used and kept current, it would have been a helpful resource to monitor the job’s status and any slippages. However, VKB rarely used it, and when it was used, it presented grossly inaccurate information (ex., noting tasks as “completed” when they had not been started or were well behind). Toward the end of the job, after numerous delays and a turnover in the subcontractor VKB hired to perform the work and the reassignment of the project manager, the lead designer—Joe—used the messaging feature more frequently to timely respond to our questions or concerns and to better inform us as to the new sub-contractor’s work schedule. Demolition of the old master bathroom took several days, primarily because most of the work was done by one worker. This pattern continued during construction of the new bathroom. Each day, several workers would show up to unload equipment, but then typically most would go to another job site, leaving just one person to handle much of the work. We were told that the crew would begin work between 8 a.m. and 9 a.m. and would work full days as long as there was work to be done, yet for the vast majority of the time the initial subcontractor was involved, the crew would not show up until 10 a.m. or later, and would usually leave between 3 and 4 p.m. There were days when no one showed up and we were not notified that no one would be coming that day, despite there being ample work. The lack of sufficient workers and erratic work hours were major factors in the job quickly falling behind schedule. When we raised concerns about job slippages to VKB’s project manager, he dismissed our concerns. Serious communication issues existed between the subcontractor and VKB’s project manager which led to mistakes and delays. For example, one key design decision prior to commencement of the renovation was the removal of a ceiling and wall bulkhead to allow for more open space. The bulkhead wall contained a ventilation register which had to be removed and rerouted through a toe-kick in one of the new vanities. Due to miscommunications, the subcontractor tiled over the ventilation opening on the floor. The crew had to subsequently pull up newly-installed tile to create a ventilation path and install a new vent. However, because of the manner in which this ventilation path was constructed, the floor register did not fit properly flush with the tile floor. It still does not fit properly to this day. To be fair, issues arose which contributed to delays in the job that were not originally anticipated. For example, when the subcontractor finished the demolition, he noted that the floor was not completely level. To his credit, he took steps to fully level the floor, which took a day to complete. Additionally, in designing the new bathroom, the designer envisioned shifting the position of the toilet. As the job progressed, the subcontractor and project manager realized this would not work without extending a wall. We agreed with this change, which added another day to the project. Finally, we were scheduled to be out of town beginning in mid-May, which resulted in the crew not being able to work on the job for 10 days. Yet, had the job met the original contracted timeframes, it should have been completed nearly 2 weeks prior to our trip. When little additional progress had been made 2 weeks after our return, VKB reassigned the project manager and Joe, our lead designer, fired the subcontractor and brought in a new subcontractor to complete the bathroom renovation. However, this subcontractor had to work us into his existing jobs, putting a strain on his crew. To further complicate the new subcontractor’s job, there were numerous instances in which materials delivered were either defective or incomplete. For example, a large wood linen cabinet was unfinished on one side, resulting in VKB having to order a piece to finish the side. Additionally, the cabinet, and two vanities that were to be installed were supposed to have two side-by-side doors. When we inspected the delivered cabinet and vanities, we found that they had single doors. After noting this to VKB, we were told that the manufacturer did not make vanities that had two side-by-side doors, though they were in VKB’s design and the contract specified them. When we noted this would be problematic with respect to the linen cabinet given its placement in the bathroom, VKB said the cabinet could have side-by-side doors but it would require re-ordering them. We later found out that any re-ordering of items would require 2-to-3 weeks from the time of ordering until the items would arrive. While a 2-to-3 week delay was bad enough given the significant slippages already incurred, it turned out that VKB also misjudged other wood materials needed from this same manufacturer to complete the cabinet and vanity installation–such as trim and crown molding we had requested prior to commencement of the renovation–which resulted in another several weeks of delays. The end result of these missteps was that the new subcontractor had to pull out on two occasions for a period of 2 weeks each to allow time for new and/or replacement parts to arrive. Additionally, VKB twice sent out a separate crew to install the shower door and glass, and each time, the crew had to leave without performing the installation because work on the shower was not sufficiently complete for them to install the glass. When they were finally able to attempt the installation, they discovered an error in the manufacturing of one side of the glass. They had to reorder the side, resulting in yet another delay. Perhaps most disturbing is that the door and glass had been ready for weeks, yet no one checked them to ensure the manufacturer had completed them to specification. Other examples of this abound, including delivery of bathroom sinks and countertops which were not properly made and hardware for the cabinet and vanities, which were missing handles. Many of these problems could have been prevented or at least detected and addressed earlier had VKB had an effective process in place to ensure all materials ordered from vendors were inspected for both quantity and quality as soon as they were received. As a result of these problems, our master bathroom renovation—which was to have taken at most 3 weeks—took nearly 4 months to complete. Final work was completed on August 8th. Even at that, we ultimately settled for certain things simply to end the ordeal and move on. For example, the floor register that had been improperly installed by the initial subcontractor was never properly resolved by VKB—its solution was to cut the register bottom"

Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work. As a locally owned and operated business, we feel invested in our clients and constantly strive for customer satisfaction. Call or message us to schedule an estimate today!

"We truly can’t say enough good things about Willie and All Things New. He did a full renovation of our house - a 3 bedroom, 1.5 bathroom historic rowhome in Baltimore City (located in a CHAP district). It was a full gut job and it turned out wonderfully. From the beginning, Willie made us feel very comfortable asking questions. He was patient, positive, and never judgmental. He was super communicative and never made us feel like we were bothering him when we had questions and ideas. He was also honest about things he wasn’t sure about and never tried to hide the ball. He’s extremely reliable, always showing up when he says he will and communicating promptly if for some reason he will be running late. He has high standards for himself, his crew, and the subcontractors we worked with (his crew had nothing but good things to say about working for him). If there was something that wasn’t done up to his standards, he’d redo it or ask the subcontractor to. Thank you, Willie!"

"The job went well. Even small problems were handled. The contractor did need to oversee subcontractor for roof better. They agree. They kept me in the loop well most of the time and had numerous suggestions that were helpful. Big quality was top rate because the people doing the work where that type of crew. That makes all the difference for any job."

"The owner of 4 Seasons Construction (Gus) was extremely talented at his work and effectively communicated with us and the relevant subcontractors. He showed an attention to detail that lead to high quality results and final finishing and he was also very helpful in providing advice on design choices. After the end of the project, he went above and beyond to correct my mistake in the closet design we gave him. He is someone we highly recommend to others and someone we plan to use again in the future."

"Although it took longer than anticipated by everyone, I deeply appreciate the methodical way Dimitri and his team took every single measure necessary to ensure that my home was structurally safe and sound for me and my family. Every team member and every subcontractor in his employ was kind, polite, and thorough in their jobs. I really cannot imagine what situation I would be in without Dimitri and his team. Every step of the way, they kept me informed and helped me problem solve issue after issue. They were angels on earth."

"We purchased a home as is which required a fair amount of work, most of which we could only account for after the purchase. The contractor showed up before and after purchase to do a full review of inspection and structural engineer recomendations and walked us through our options. We walked through the initial estimate, but the contractor also showed us areas where we could potentially save/or expend more money. This was a 2 story house built in 1936 with a small basement with crawlspace.
The contractor showed up at our location daily (including weekends) for 1.5 months with 2-6 employees (not subcontractors or off-the-street laborers). Whenever anything came up the contractor would call me and walk me through my options. The process was extremely helpful, because we were able to see where our initial plans required a litte adjusting to accomodate for structural limitations. Misha was very frank and honest and was very helpful throughout.
At the end, we ended up more than doubling our initial scope of work (decision made by us, not the contractor), but the cost stayed pretty much the same because Misha showed us areas where we could save.
I would highly recommend Misha's Home Improvement to anyone looking for a contractor."

Leading the industry by providing a comprehensive service to residential & commercial clients in need of selective & structural demolition , hazardous material abatement and disposal , as well as mold remediation services. Call or click for your FREE estimate today!\n

Pablo & Jr Construction is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.

Your Home Renovation Experts - A&N Contracting provides superior custom home remodeling in Anne Arundel County and surrounding areas. Our specialties include home remodeling, home renovation, kitchen and bathroom remodeling, basement remodeling, home additions, and interior and exterior renovations.