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"We had insulation installed a week earlier by Koala. During the insulation, Jasper (insulator) suggested another area that we might consider installing blown-in insulation. We agreed and the second job was performed on Friday, the 24th. Jasper and Richard were on time, the insulation project was well done and they left the area very clean. Would use them again."

"Very prompt. Gave us a great price and did a wonderful job installing insulation in a tight area. Would definitely hire him again."

"We are extremely satisfied with the whole process of our house being insulated. First we had the walls done, and then a couple weeks later we had our attic insulated. The crew were so nice, friendly, and knowledgeable. We are very satisfied with everything. Thank you, everyone."

"I hired Atlas Home Energy Solutions to remove old insulation and replace it with the foam technique. However, I ran into numerous unexpected problems due to a slow leak from old pipes. It took awhile to sort out. Atlas Home Energy Solutions gave me lots of expert advice. They were willing to come out and review the situation. They were also willing to reschedule and wait until another contractor dealt with the water issue and its ensuing problems. They helped me make some difficult decisions before they could insulate the crawl space. When it was ready for them to come and insulate the area they bumped their schedule forward to get it done. This company did sterling work. Their expertise and professionalism were outstanding. They really know what they are doing and guided me through a more protracted process than originally envisioned. I would highly recommend them to anyone."

"Brian was extremely excellent from start to finish! He thoroughly explained all rebates and incentives which made the project extremely affordable. My attic insulation project was seamless! Excellent communication, friendliness, and amazing job cleaning up. I highly, highly, HIGHLY recommend Smart Energy Pros!"

"Debbie, the AC&R salesperson, was very knowledgeable and confident. They were the 2nd quote I got for work and came in even lower than I expected (which gave me pause as a low bid is a red flag). But true to her word, they did the work professionally (mostly...see below) and promptly. While I had another company do the energy audit for the Pepco rebate, AC&R took over the work, did the blown fiberglass one day and the spray foam the next.



For the blown fiberglass in the attics above our additions, they added spray foam (from a can) around any gaps per the contract and foam board baffles at the soffits. The installer noted that all our soffits were blocked and the batting insulation was too wide for the rafter channels, so he leveled it out as best he could to ensure an even coating of blown insulation. At the end, he sealed up the gaps between the attic and our to-be-finished upstairs (cape cod style, so all one room).



For the spray foam insulation, the team came in the next day, and I had to be out of the house due to fumes. I did come back around noon as they expected to be done well before then. They didn't know I came in and I went to the back of the house to watch TV on my work break. The one annoyance was during their cleanup, one of the installers came down into our kitchen and then saw me. He said he was looking for a vacuum cleaner to clean the stairs. I told him don't worry about the carpet as it was getting pulled up, but this was the one piece of unprofessionalism I noted above. Contractors should NEVER use the homeowner's property; they should bring their own tools, including vacuums!



While the spray foam can get very messy, they kept the splatter mostly contained to inside the crawlspace, not the finished flooring. However, I was surprised that they didn't tape off the outlet covers or light switched. since the particles are so small, we're going to have to replace the switches/receptacles at our cost. Also, there was a storm door screen that wasn't covered and now needs cleaned. Basically, I think they should have taken more care in covering the very few items we left upstairs and the outlets/switches.



They didn't spray around the window frames (large gaps where window weights used to be) because the open cell foam would expand too much. If I wasn't there, I think they would have just left, but it was clear in our contract discussions they needed to insulate those spaces too. They used a few cans of "Good Stuff" equivalent, but didn't fill in the gaps entirely. It did the job well enough, but it's a ding against them as I expected more preparation.



Lastly, I thought that AC&R would walk me through all the scheduling and final "test out" (for the Pepco rebate), but I had to contact them and schedule with someone different each time. They were always prompt, but I expect the experts to know to do this for/with me rather than expect me to know the process. I go through it once in a lifetime while they do it weekly.



While the end of the review sounds more negative than positive, I would definitely recommend AC&R out to others as they're priced right, they have been in business for over a century, and like any contractor, you just need to follow up to be sure everything is done to your satisfaction.
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"Comprehensive review, took about 2 hours. Checked attic insulation, added insulation to the hot water heater pipes, replaced 14 light bulbs with low energy led bulbs, replaced two shower heads with low water use, also included a better surge protector for the computer."

"Mark Group was great to work with, very knowledgeable, professional and responsive. We really got the sense that they were experts, and felt the most comfortable with their proposal and recommendations. Our 1950 ranch-style home developed significant mold in the attic, requiring a new roof/ventilation, mold removal and, as a final step, new insulation. Mark Group was very helpful in advising us about potential considerations with roof replacement in addition to the energy/insulation component they were focused on. The team did a terrific job, were very respectful of our home and property and completed the work in a single day.
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"We had an excellent technican, Don Settle, and he came in, replaced the worn items, and explaied thouroughly how to adjust the new thermostat. We are very pleased with our BGE Home Service Plan."

"Pilot Home Services did an excellent job with the insulation job. Explained everything throughly, cleaned up, and left everything as found. Very professional and went above expectations. Will definitely use again."