Get matched with top water heater pros in Westminster, MA

"Great, as always. Sila is outstanding. We have a service contract with them for our furnace and AC and they keep them in tip-top shape. And when we have an urgent or emergency situation (heating, cooling, plumbing, electrical), they're who we call."

"They gave a good estimate of work to be completed and contract laid everything out clearly and completely. They were well organized and had great communication. They kept the job site clean each day and the work was well done."

"Absolute ripoff, along with shady business practices. They were prompt and courteous, but that's about it. The technician came and had to replace a $200 part on my boiler, it took him under an hour to do the work. A simple Google search showed at least 10 places to buy the exact part, all around $200. No other parts were needed for this repair, I researched what is involved. I was charged almost $1000, including their $89 diagnostic fee just to walk in the door. So apparently it's a $600+/hour labor rate? I'm obviously in the wrong line of work. This was not an off hours emergency call either, it was a scheduled appointment in the middle of a weekday. The shadiest part of the entire thing was that on the invoice (that they email you later) they bury all the cost, it's not itemized i.e. labor vs parts cost. It just says replaced (part) = $1000. A super scummy and shady way to run a "professional" business, taking advantage of people who don't know any better. I wouldn't be surprised if they also sell used cars. Never again Gervais. You've all been warned."

"We had a leaking toilet and called Baker Elman to schedule an appointment for the next day. We were given a window between 12PM-2PM. David arrived at 12:30PM and was able to diagnose and fix the issue in an hour. We are extremely happy with David’s work."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Ray quoted a replacement natural gas steam boiler at a price well under what both Boston Standard and Sila quoted me. Well under meaning close to 20% less. Ray is very responsive by phone and he shows up when he says is going to. Ray had done maintenance on our old boiler prior to this complete replacement. He actually performed maintenance on our old steam boiler, unlike when Boston Standard and Sila did maintenance they would simply turn it on and made sure it fired up. When Ray came and did maintenance after the 4 years we had both Boston Standard and Sila maintain our boiler he disassembled and cleaned out the incoming piping, replaced the glass water tube level, added a skimming drain, skimmed the boiler, etc. The prior 2 companies never did that level of work and it was in bad shape. In addition, not many technicians have knowledge of steam boilers these days even though they are still quite common in New England homes. Back to the new replacement boiler that we just had completed. Ray did a fantastic job on the installation. I really couldn't ask for better service. He was timely and efficient (we had our heat back on the same day), explained everything thoroughly (usually multiple times for my benefit) and has called and come back to check on everything a couple times since the installation. He's really gone above and beyond. We have 1-pipe steam radiators and he understands the intricacy of steam quite well. Ray also did all the plumbing when we had our kitchen renovated. He was our contractor's choice for a plumber (which is how we found Ray) which gave him that extra credibility knowing other professionals use his services. I would not hesitate to use Ray again in the future and recommend him to everyone."

"Frances is pleasant to talk with and was punctual and responsive. My problem was that he's probably too busy. When I received his invoice, he charged me for the recessed lights that *I* had already purchased and then I had to prove myself by showing him the receipt. He charged me 2x the Home Depot price for Romex (which I had 100 feet of in my garage, ready to go). He put in dimmer switches that didn't match the coloring of my house project (old switches were almond, new switches should have been white) and then indicated he thought I wanted almond color since those were in other places (so were the white!). He should have asked what color I wanted, but didn't and then didn't offer to replace them. This experience left a bad taste in my mouth, I'd not hire him again."

"Huge shout out to the crew at Main Stream Mechanical. Eric came out, reviewed my current system, and gave me his recommendation for replacing my furnace and hot water heater with a new, energy efficient furnace/hot water heater. Brenda, as always, was a pleasure to deal with. Answered all my emails and calls promptly and gave me all the information I needed in a timely manner. She even went out of her way to register my new furnace and provide me with all the information I needed to apply for my rebate! Nick and Marcus did a great job installing my new furnace/hot water heater. Both were very friendly and professional. Nick answered all my questions, gave me a “tutorial” on the emergency shut off procedure for my new furnace, and did a fantastic job re-plumbing all the lines needed for the install. I highly recommend Main Stream Mechanical for all your HVAC needs."

"Good communication to let me know when the technician was expected to arrive. Technician was knowledgeable and took the time to answer questions. Overall, happy with the experience."

"Excellent work, Highly recommend. Highly trustworthy plumbers. Contacted company on a Sunday - promptly received contact from Cindy who set up the replacement of gas water heater for next morning. Next morning Andrew arrived and replaced 40 gallon gas water heater. I was Extremely happy and satisfied with Andrew's work - he is a knowledgeable plumber, professional, courteous, able to answer my questions and concerns. Since additional plumbing repairs needed in my home, R. Fresolo Plumbing promptly responded and within days Rocco (and Andrew) addressed and corrected plumbing issues I had in shower. Rocco - knowledgeable, experienced, understood my requests and repaired old shower to function once again. Received professional, prompt, affordable plumbing services. Completely at ease and trusted Rocco and Andrew. They timely completed requested services, keeping me aware every step of the way, and all working areas were clean upon their departure. I will contact R. Fresolo Plumbing & Heating Inc. for all my future plumbing and heating needs."