Get matched with top roofers in Waban, MA

"I had a terrible experience with Roofers Edges & Siding Inc. We decided to replace the roof for solar system, and hired them to do the job. Remember: you are not hiring Kevin but his crew!!! The communication was extremely poor. At first, despite Kevin agreeing to use an ice shield for the front of my house, his crew was unaware of this requirement. I saw they are using the wrong material, and I had to contact Kevin at the installation day to ensure they were doing the job correctly. It was frustrating that the crew couldn't understand English, and Kevin himself never showed up at my house after the initial estimate. To make matters worse, the roof replacement resulted in a severe water leak problem between my chimney and roof. I asked them to fix it, but they failed once and never showed up again even though they provided an one-year warranty. At very beginning, I fully trusted them, and didn't check regularly, eventually I found the leaking problem persisted several months after the replacement the roof! Despite numerous attempts to contact Kevin, he consistently failed to respond to my calls and texts. Instead, he tried to blame the issue on a chimney problem, and told me they can do a water test, but that never happens. I eventually had to hire a new company to look into it, and they found out that the FLASHING was NOT INSTALLED CORRECTLY!!! and I can see the sky from my attic. I had to pay extra money to redo the flashing job, and Roofers Edges & Siding already lost my trust. The lack of professionalism continued when they claimed to have applied for a permit for the job, and I trusted them. However, several months later, I found out that there was no record of the application with the town. When I contacted them, they said the issue is an incorrect address, how un-professional they are! Overall, I would not recommend Roofers Edges & Siding Inc to anyone. Their poor communication, lack of professionalism, and shoddy workmanship were unacceptable. If you're looking for a reliable and trustworthy roofer, I suggest you look elsewhere."

"Came out to do an estimate, and didn't provide it to me for many days or contact me, despite multiple phone calls I made and messages left. While I understand they were swamped with demand due to a snowstorm, I was led to believe they would be more responsive - and the responsibility lands with them to set expectations with me on turnaround time. In the end, they did repair our gutters in about 10 minutes, and I can't complain - it was fast, albeit very expensive. If I can find an alternative, I wouldn't hire them again."

"This company should not be in business. By far the worst interaction I’ve ever had with a sales person for my entire life. Do not use this company."

"Very disappointed. We asked for triple pane windows, and someone on their end ordered double pane. Luckily we noticed day of installation, and they had to re-order the proper ones we signed for. Finally the group of installers who came did a horrible job. Trash, insulation, and broken glass on our front lawn. Horribly cut wood trim that we had to redo ourselves. Poor sealing that we need to redo. Our hopper window was misaligned and couldn't close. The hinge arm on our casement window has detached from the channel. Communication is spotty from them, and sometimes we don't get an answer by call or text until we message repeatedly. It took over a year to have our project done from contract signing to end, and there are still issues cropping up. Out of the dozen of contractors we've hired the past year and a half, they have been the most disappointing and for what we paid, the quality of work was truly disappointing."

"Customer Service was fantastic. Gustavo couldn't have been more helpful and responsive. Alex did a beautiful job staining my large deck and mahogany stair and handrails. So neat and orderly. A pleasure to be around. Very professional. Look forward to our next project. Bob Murray"

"It went very smooth, the team was both professional and prompt even when working in very narrow conditions. We were always kept up-to-date on timeframes, permit progress and when the team would be arriving. This made it very easy to coordinate."

"We chose Golden Group Construction because they replaced our neighbor's roof a few months earlier so I had watched them work and watched the clean-up. Our large skylight was damaged and began leaking after Tropical Storm Elsa in July, and we had a battle with our insurance company which delayed hiring a roofing contractor. We asked 3 roofing contractors for proposals. Xavier was terrific; he paid close attention to the particular problems of our very old house (1899), he recommended the new Velux solar skylight and explained the tax rebate, the proposal was correct. We asked him about replacing some leaking gutters and rotted facia boards, he added that quickly. We had to wait a while for the new skylight to come in, it was delayed because of COVID. And then they scheduled us quickly. The crew showed up on time, they worked very hard and did excellent work. The quality of the workmanship was excellent. Xavier thought our roof had 2 layers of asphalt shingles. Once they started tearing off the old roof they discovered 3 layers! That wasn't a problem, no upcharge. Xavier was able to schedule the gutter fabricator come a few days in advance to drop off the gutters so I could paint them on the ground (our trim is not white) before installation, which saved us hiring a house painter just for that. They did a great job cleaning up, which is unusual for a roof replacement (I had a very bad experience with a previous house I owned). They were so careful, there was no damage at all to the exterior of our house or our landscaping. They provided us with very detailed written instructions to prepare our house in advance. That was very helpful. We used their 18 month no-interest financing, which was really important because we were not planning ahead to replace the roof and we could apply for their financing and get approval very quickly. Much more quickly than if we'd applied for a home equity line of credit (that would have taken 6 weeks). I highly recommend them."

"Very impressed with Sprague, Mark was very knowledgeable and straightforward. Crew was first class closing roofing and Clean Up in four days and cold weather. Justin was terrific, personable and responsive, and was always on site or available. Crew and especially Foreman were excellent. I would recommend GF Sprague for a high quality Job, their technology and customer service."

"Luis came to our home to give us a quote for replacing siding and windows. He seemed very pleasant and thorough. He spent a considerable time measuring our windows and then promised a quote in 3 or 4 days. Weeks later, we haven't heard back from him. No response to text or voicemail."

"We are very pleased with Ray's team work. They did a great job installing the cement board despite the very cold weather (jan-feb). The installation of the door leading to the backyard (garage to backyard) required a bit of tweaking which was done in order to have a good seal. Communication requests by the team to have Indoor access to the room where the bay window was installed could have been better."