Approved Pro
Willard Co
Seamless Metal Gutters - Install, Seamless Metal Gutters - Repair, Asphalt Shingle Roofing - Install or Replace,
About us
The Willard Company is a full service residential and commercial roofing company specializing in asphalt, copper, slate, tile, and wood (cedar) shingles, and rubber roofing. We install all types of siding. Parker M. Willard Jr., our 5th generation family member, is our General Manager with over 30 years of experience in the business. The Willard Company is fully licensed, trained and certified to give you the best products and workmanship at a fair and reasonable price. We still stand behind our workmanship longer than anyone in the industry and we pride ourselves on our service AFTER the job is complete. Massachusetts Home Improvement Contractor's Registration #106642. Construction Supervisor's License #085926.
Business highlights
Emergency services offered
152 years of experience
Services we offer
Roofing, asphalt shingles, flat roofs, wood shingle, slate repair, copper, siding, vinyl siding, wood shingle and clapboard, gutters, aluminum seamless, copper seamless, copper and galvanized half round.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Reviews
4.9140 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 4% | ||
| 3% | ||
| 0% | ||
| 0% |
Showing 1-25 of 140 reviews
Naeemah E.
May 2022
Excellent service. And quick issue resolution. I would definitely hire again
Christi B.
Apr 2021
The Willard Company was very efficient with scheduling a visit to come give an estimate, sending the estimate, and scheduling the work to be done. The team came and replaced the gutter around the third floor balcony in one day. The price was just a little over the estimate because they replaced old wood behind the gutter which was a very good thing. I will definitely hire them again and recommend them.
Tanya K.
Jul 2020
I can’t praise Willard enough. They stand by their work for years! They are prompt, courteous, skilled. I highly recommend them.
Response from Willard Co
"Hello! Thank you so much for taking a moment and submitting a review. We take pride in our service, before, during and well after the sale. I am glad you gave us a chance to rectify the issue. Thank you again! Sincerely, Parker M Willard Jr. 5th Generation Willard Roofing"
KEN O.
Feb 2020
Everything was great except cleanup. There was a misunderstanding about which shingles we wanted, but Willard made good on it. They even removed a small area where they had installed the wrong shingles and replaced them with the right shingles, all at no extra charge. The new roof looks great. The only problem was cleanup. We found a large number of nails in our yard and on our driveway, and a lot of pieces of plastic lying around.
Response from Willard Co
"Thank you for the positive review and the constructive criticism. If you need any further cleanup, feel free to call me directly at 781-858-7496 and I will get someone over there. Thank you again for your business!!! Parker Willard Jr. 5th Generation & General Manager"
Greg S.
May 2019
Fantastic! The estimate was clear and detailed appropriately. The product selection was high quality and appropriate for our project. The roof project ended up taking 1.5 days and not the originally estimated single day but I was pleased they didn't try to reschedule the remainder and instead simply arrived the next morning, completed the work, and cleaned up the yard well.
Jeff F.
Apr 2019
Willard Company was easy to work with and did a great job.
John M.
Apr 2019
Excellent experience from initial contact through completion of the work. The crew was friendly, professional, and industrious. They arrived every morning at 7:30 and worked until 6 pm. They cleaned up everyday and they were careful to protect our landscaping and property. Several neighbors commented favorably on the crew's work ethic and diligence. It's a pleasure to deal with a company that takes pride in its work and wishes to maintain a good reputation.
Norma W.
Aug 2018
Loved James who came to do the estimate. He spent time educating me which I truly appreciate. Estimate done quickly, and reasonably priced. My only complaint is that 10 days after they had a signed contract I was still calling and asking for a tarp over the site of the leak as storm after storm caused leaking into my bedroom where despite having buckets to catch the rain it was still ruining my hardwood floors. I spoke and wrote emails to Melissa to ask for a tarp and either was told they “were too busy to come out”or did not even return my calls. Thankfully once I was able to bypass Melissa, Mr PJ Willard intervened and a tarp was up the next day and the roof done immediately after. Great work, completed quickly once started. I will never be sure if Melissa is solely responsible for decision making, or she is told to delay requests. Either way, sorry to say it was the only bad part of the job. Otherwise A plus.
Response from Willard Co
"Mrs. [Member Name Removed], Thank you for your patience and your honest review of the good and the bad. We have made changes in our office to enure that such calls for emergency requests make it to the appropriate "decision makers." I am glad everything else went according to plan and you are happy with a job well done. Please let us know if we can ever be of assistance again! Warmest Regards, Parker M Willard Jr. "PJ""
SUSAN A.
Jul 2018
It could not have gone better. The crew came on time and worked late each day. A few days were extremely hot, but they worked through it. When the job was finished, two neighbors told me that they watched the progress, and each neighbor commented that the crew was very hard working. One said, "I've never seen such a hard-working crew. Each person knew his specific job and they worked together seamlessly." Also, several neighbors have stopped me to say that they love the look of the new roof and new gutters.
Response from Willard Co
"Hello Mrs. [Member Name Removed], Thank you so much for kind words and positive review! I will pass your compliments along to all of the crew and foreman. Best, Parker M Willard Jr."
David W.
Jan 2018
Willard came out and installed a gutter that was not the same color as other gutters. WHen I contacted them, they came out and reinstalled with no charge. I also asked them to move the elbow from the bottom to the top, and still did not charge extra. They stand behind their work,. and Melanie was easy to deal with.
Response from Willard Co
"Mr. [Member Name Removed], Thank you for the positive review. We look forward to doing business with you again in the future. Best, Parker M Willard Jr."
Doug S.
Nov 2017
They were very responsive and professional, and thoroughly cleaned up after the work was done. There was an issue with one of the gutters, and they came out quickly to rectify the problem.
Response from Willard Co
"Thank you for taking the time during the Holiday Season to write a review for us. I am happy to hear about your positive experience with the Willard Company. Regards, Parker M Willard Jr. 5th Generation Willard Company"
James L.
Oct 2017
The crew was very hard working and fast. Cleaned up after themselves.
Response from Willard Co
"Thank you for your positive review. It means a great deal that you took time to share your experience! Please call if you have any concerns. Thank you again!"
Bin W.
Sep 2017
The job was finished as expected. The crew is excellent and very approachable. overall. it is great. will hire them again.
Response from Willard Co
"Mr. [Member Name Removed], Thank you for the positive review and we look forward to working for you again! Best, Parker Willard Willard Company"
KATRINA G.
Jun 2017
Excellent folks to deal with. They were able to fit me in quickly and completed the job in a day. Top quality work and product in a quick professional manner.
Response from Willard Co
"Thank you for the positive review! We look forward to working for you in the future!"
DAVID B.
Jun 2017
Roofing company sent someone within a few hours of my call (on May 22 or 23) to do an estimate. Company president (Parker Willard) and his son (Parker, Jr.) arrived, and were punctual and personable. They showed me photos of the roof and explained what needed to be done. An estimate was provided by email within about 24 hours. I signed the contract and offered to provide a deposit, later that week. I was told no deposit would be required for this small job. We were told that the work would be scheduled the following week. The work was actually done on June 7 and 8, consistent with a call made to us earlier that week to schedule it. It was a one-man job, for about 1-1/2 days. The worker was pleasant and readily responded to a request to check a couple of shingles he had not done. From what I can see of it, the work was done neatly and appears to be what we asked for. (I can see the finished bay window roof from a window above it.) All in all, we were quite pleased. Note: I put "N/A" on price because I chose not to get other bids, so I do not know if another roofer would have charged more or less than we paid. I went sole-source because of the relatively small amount of work, this company;s A rating, their responsiveness to my call, and limitations on my own schedule that week.
Response from Willard Co
"Thank you for the positive review! We look forward to working for you in the future!"
Karen F.
Jun 2017
Excellent. They were prompt, professional and clean. And did a great job.
Response from Willard Co
"[Member Name Removed], Thank you for taking time to give us positive review. And thank you for your continued trust in Willard Company and Boston Lightning Rod over the years! We truly appreciate our return customers. Let us know if you need anything further! Regards, Parker M Willard Jr."
Maria G.
May 2017
See above - in addition, the left no debris around - I know of cases where after roofing, nails were left around. Not these guys. Highly recommend them
Response from Willard Co
"Thank you for taking the time to write us a positive review!"
Daniel S.
Apr 2017
Very easy working with Danny at Willard Co as he was very responsive and was able to give a clear description of what the company was going to do and why and what the cost would be if there was any incidentals during the project.
Margaret S.
Mar 2017
I called Willard and they came later the same day and cleared the ice away. They were polite and professional and cleaned up after they were done. I plan to call them later in the spring to get our roof protected from more ice dams.
Sam G.
Jan 2017
The crew performed the work in one (long) day. They were very experienced, worked together like a machine, and performed the work with high quality (I'm retired and I watched).
Response from Willard Co
"Thank you for you positive review and let us know if we can be of further service! Regards, Parker M Willard Jr."
CURT B.
Oct 2016
They were fantastic and extremely helpful
Response from Willard Co
"Thank you for you positive review and let us know if we can be of further service! Regards, Parker M Willard Jr."
Sidney C.
Oct 2016
I contacted Willard Co. on Wednesday and on Friday they were on my roof writing up my estimate. Once we came to an agreement they ordered my skylights. They came and installed my skylights in one day on a steep pitched front roof. They did an excellent job of matching up the tiles they had to replace on my roof. Excellent work ethic, professional attitudes and timely service equals another service call if I ever need any of the services they offer.
Response from Willard Co
"Thank you for you positive review and let us know if we can be of further service! Regards, Parker M Willard Jr."
KEN O.
Sep 2016
We called them on Tuesday, and they came that Friday to give us a bid, which was lower than other bids we'd gotten. More importantly, they said that an issue that concerned us did not need to be addressed, when they could have gotten us to do work we didn't need. We gave them the go-ahead the following Thursday, and the Tuesday after that they came with a big crew and did the job in one day. So it was only two weeks from the initial phone call to the completion of the work, and the new roof looks great!
Response from Willard Co
"Thank you for you positive review and let us know if we can be of further service! Regards, Parker M Willard Jr."
CHRISTOPHER C.
Jul 2016
Excellent work. The old asphalt roof was stripped and new shingles installed in three days. Extremely hard working crew. Cleanup of the yard was very good. I am very pleased with the work.
Response from Willard Co
"Thank you for you positive review and let us know if we can be of further service! Regards, Parker M Willard Jr."
Ilya K.
Jul 2016
pretty well. a few things broke from falling icicles, and there were some communication issues, but the owners handled them really well, were super professional.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Willard Co is currently rated 4.9 overall out of 5.
Yes, Willard Co offers free project estimates.
No, Willard Co does not offer eco-friendly accreditations.
No, Willard Co does not offer a senior discount.
Yes, Willard Co offers emergency services.
Yes, Willard Co offers warranties.