About us
The Willard Company is a full service residential and commercial roofing company specializing in asphalt, copper, slate, tile, and wood (cedar) shingles, and rubber roofing. We install all types of siding. Parker M. Willard Jr., our 5th generation family member, is our General Manager with over 30 years of experience in the business. The Willard Company is fully licensed, trained and certified to give you the best products and workmanship at a fair and reasonable price. We still stand behind our workmanship longer than anyone in the industry and we pride ourselves on our service AFTER the job is complete. Massachusetts Home Improvement Contractor's Registration #106642. Construction Supervisor's License #085926.
Business highlights
Family owned & operated
Emergency services offered
152 years of experience
Services we offer
Roofing, asphalt shingles, flat roofs, wood shingle, slate repair, copper, siding, vinyl siding, wood shingle and clapboard, gutters, aluminum seamless, copper seamless, copper and galvanized half round.
Services we don't offer
Windows & Doors
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- Check
Our recent projects
- 17
Assorted photos uploaded by Willard Co
Reviews
4.9140 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 4% | ||
| 3% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 140 reviews
Naeemah E.
May 2022
Gutter Repair and Replacement
Excellent service. And quick issue resolution. I would definitely hire again
Christi B.
Apr 2021
Gutter Repair and Replacement
The Willard Company was very efficient with scheduling a visit to come give an estimate, sending the estimate, and scheduling the work to be done. The team came and replaced the gutter around the third floor balcony in one day. The price was just a little over the estimate because they replaced old wood behind the gutter which was a very good thing. I will definitely hire them again and recommend them.
Jonathan L.
Feb 2021
Gutter Repair and Replacement, Contractor Service
Came out to do an estimate, and didn't provide it to me for many days or contact me, despite multiple phone calls I made and messages left. While I understand they were swamped with demand due to a snowstorm, I was led to believe they would be more responsive - and the responsibility lands with them to set expectations with me on turnaround time. In the end, they did repair our gutters in about 10 minutes, and I can't complain - it was fast, albeit very expensive. If I can find an alternative, I wouldn't hire them again.
Kathleen L.
Sep 2020
Roofing
Absolutely great experience with this company. We thought we needed our vent pipe seal changed and called Willard based on the reviews here. I understand why they get such high ratings. The person who answered the phone was very friendly and she was able to get someone out in just a few days to take a look. The project manager James was great. He checked out the vent and let me know it's actually fine. Didn't try to sell me something that I didn't need, which was much appreciated. He was extremely helpful in explaining what else I should do to try to track down my issue. I will absolutely call them back for work if it turns out to something they do and would recommend them to others.
Tanya K.
Jul 2020
Roofing
I can’t praise Willard enough. They stand by their work for years! They are prompt, courteous, skilled. I highly recommend them.
Response from Willard Co
"Hello! Thank you so much for taking a moment and submitting a review. We take pride in our service, before, during and well after the sale. I am glad you gave us a chance to rectify the issue. Thank you again! Sincerely, Parker M Willard Jr. 5th Generation Willard Roofing"
KEN O.
Feb 2020
Roofing
Everything was great except cleanup. There was a misunderstanding about which shingles we wanted, but Willard made good on it. They even removed a small area where they had installed the wrong shingles and replaced them with the right shingles, all at no extra charge. The new roof looks great. The only problem was cleanup. We found a large number of nails in our yard and on our driveway, and a lot of pieces of plastic lying around.
Response from Willard Co
"Thank you for the positive review and the constructive criticism. If you need any further cleanup, feel free to call me directly at 781-858-7496 and I will get someone over there. Thank you again for your business!!! Parker Willard Jr. 5th Generation & General Manager"
Greg S.
May 2019
Roofing
Fantastic! The estimate was clear and detailed appropriately. The product selection was high quality and appropriate for our project. The roof project ended up taking 1.5 days and not the originally estimated single day but I was pleased they didn't try to reschedule the remainder and instead simply arrived the next morning, completed the work, and cleaned up the yard well.
Jeff F.
Apr 2019
Roofing
Willard Company was easy to work with and did a great job.
John M.
Apr 2019
Roofing, Gutter Repair and Replacement + 1 more
Excellent experience from initial contact through completion of the work. The crew was friendly, professional, and industrious. They arrived every morning at 7:30 and worked until 6 pm. They cleaned up everyday and they were careful to protect our landscaping and property. Several neighbors commented favorably on the crew's work ethic and diligence. It's a pleasure to deal with a company that takes pride in its work and wishes to maintain a good reputation.
Alex P.
Jan 2019
Roofing
What a waste of time. James came mid November to look at my roof which had a leak. He confirmed he was going to send me an estimate. After 6 weeks and many calls to the office I got an email (on December 6) saying they can't get to my roof until end February. I replied and asked for the estimate, and nothing. If you can't deal with my roof issue then at least be upfront about it instead of wasting 2 months of my time for a problem that is now worse. Very unprofessional. They cherry pick their work so be careful because they will waste your time and leave you hanging.
Response from Willard Co
"Hello [Member Name Removed], I was just made aware of this review and investigated further. I apologize for the miscommunication from our office. We value all our clients, whether it's a small repair or a complete re-roof. I understand your frustration and want to extend an apology directly to you. I am ALWAYS available to our clients, as I put my cell phone number on cards and website to ensure that our clients can reach me. If you would like to speak further about this, feel free to reach out to me at 781-858-7496. Best, Parker Willard Jr. Manager & 5th Generation"
Norma W.
Aug 2018
Roofing
Loved James who came to do the estimate. He spent time educating me which I truly appreciate. Estimate done quickly, and reasonably priced. My only complaint is that 10 days after they had a signed contract I was still calling and asking for a tarp over the site of the leak as storm after storm caused leaking into my bedroom where despite having buckets to catch the rain it was still ruining my hardwood floors. I spoke and wrote emails to Melissa to ask for a tarp and either was told they “were too busy to come out”or did not even return my calls. Thankfully once I was able to bypass Melissa, Mr PJ Willard intervened and a tarp was up the next day and the roof done immediately after. Great work, completed quickly once started. I will never be sure if Melissa is solely responsible for decision making, or she is told to delay requests. Either way, sorry to say it was the only bad part of the job. Otherwise A plus.
Response from Willard Co
"Mrs. [Member Name Removed], Thank you for your patience and your honest review of the good and the bad. We have made changes in our office to enure that such calls for emergency requests make it to the appropriate "decision makers." I am glad everything else went according to plan and you are happy with a job well done. Please let us know if we can ever be of assistance again! Warmest Regards, Parker M Willard Jr. "PJ""
SUSAN A.
Jul 2018
Roofing, Gutter Repair and Replacement
It could not have gone better. The crew came on time and worked late each day. A few days were extremely hot, but they worked through it. When the job was finished, two neighbors told me that they watched the progress, and each neighbor commented that the crew was very hard working. One said, "I've never seen such a hard-working crew. Each person knew his specific job and they worked together seamlessly." Also, several neighbors have stopped me to say that they love the look of the new roof and new gutters.
Response from Willard Co
"Hello Mrs. [Member Name Removed], Thank you so much for kind words and positive review! I will pass your compliments along to all of the crew and foreman. Best, Parker M Willard Jr."
David W.
Jan 2018
Roofing
Willard came out and installed a gutter that was not the same color as other gutters. WHen I contacted them, they came out and reinstalled with no charge. I also asked them to move the elbow from the bottom to the top, and still did not charge extra. They stand behind their work,. and Melanie was easy to deal with.
Response from Willard Co
"Mr. [Member Name Removed], Thank you for the positive review. We look forward to doing business with you again in the future. Best, Parker M Willard Jr."
Tanisha S.
Dec 2017
Roofing
It was a terrible experience. So bad I am trying not to make assumptions about why this company has declined what most would consider a plum job...I scheduled an appointment for a quote for roofing repair or replacement. The company came on Thursday 12/7 to conduct the assessment. We were told we would have a quote by Friday or Saturday. We heard nothing. On Monday, 12/11 we received a call letting us know that the person who was preparing the quote had a death in the family the prior week and that was the cause of the delay. No problem. We were told we would have the quote by Monday or COB on Tuesday. Ok. On Tuesday, 12/12 we called the office around 4:30 pm for a status update. We were greeted by a rude and hostile office manager by the name of Melissa. She questioned why I was calling. She stated that she told us they were working on it, they were busy, and that I just had to wait. She refused to allow any questions to be asked. Finally, the roofer James (perhaps over hearing how rude and hostile Melissa was...to a prospective client) got on the phone. He explained that he was working on the quote and that he wanted to provide us with multiple options for repair and/or replacement given the amount of work that needed to be done. I told him I appreciated it, and questioned whether Melissa was always so rude to customers. He told me that she was overwhelmed. I told him that her attitude and poor treatment of me as a potential customer made me think they didn’t want my business. He assured me otherwise and that he would send the different options for my roof by COB on Wednesday, 12/13. Well...before 8 am on 12/13 Melissa sent an email indicating that it is a big job and that they can’t provide a quote or estimate. The most they would give me was an hourly rate per person if $125, with a comment that they could not fully assess the work until there is “a warming trend” in the winter in NE...laughable. So, if you want roofing work done in the winter in New England Willard Co cannot do it...or at least they don’t service certain people. And if you have a big job, Willard Co will not be able to provide you with a quote other than to tell you it will be $125 per hour per person.
Response from Willard Co
"Hello Mrs. [Member Name Removed], Firstly, I apologize for the delay in responding to your review. I wanted to carefully investigate the matter and speak to all parties involved and respond to your concerns, as well as give my own employees a moment to explain their sides of this story. Melissa has been spoken to regarding the proper tone and tenor in her phone conversations. While not intentionally hostile, she did come across as unprofessional, and for that she and I apologize. However, James had been nothing but professional in his dealings with you and your family members. Your emails were also answered promptly and courteously. I, however, as a 5th generation business owner, find fault in your remarks "...or at least they don't service certain people." We treat ALL of our customers with the utmost respect and treat ALL of contracted clients as if we were working on our own homes. That is an unfair assertion. We have been roofing for 145 years. My last name is on the truck. We didn't get to this point in such a diverse community by ignoring the needs of anyone. Period. If I had been the one to assess this work, I would have simply told you, that you needed a full replacement and we don't repair work when replacement is clearly needed. This would have been a swift decision; seeing all the pictures and several hours James spent trying to put a quote together. James was trying valiantly to keep you happy as a client, and find a way to repair the work. Speaking as a roofing professional, we will have to disagree on the definition of a "plum job." If you'd like me to come out and look at the job with James or discuss the matter further, I am always available for ALL my clients and potential clients. My number is 781-858-7496. Happy Holidays. Regards, Parker M Willard Jr. 5th Generation Willard Company"
Doug S.
Nov 2017
Roofing, Gutter Repair and Replacement
They were very responsive and professional, and thoroughly cleaned up after the work was done. There was an issue with one of the gutters, and they came out quickly to rectify the problem.
Response from Willard Co
"Thank you for taking the time during the Holiday Season to write a review for us. I am happy to hear about your positive experience with the Willard Company. Regards, Parker M Willard Jr. 5th Generation Willard Company"
James L.
Oct 2017
Roofing, Gutter Repair and Replacement + 1 more
The crew was very hard working and fast. Cleaned up after themselves.
Response from Willard Co
"Thank you for your positive review. It means a great deal that you took time to share your experience! Please call if you have any concerns. Thank you again!"
Bin W.
Sep 2017
Roofing
The job was finished as expected. The crew is excellent and very approachable. overall. it is great. will hire them again.
Response from Willard Co
"Mr. [Member Name Removed], Thank you for the positive review and we look forward to working for you again! Best, Parker Willard Willard Company"
Laura L.
Jul 2017
Roofing
I asked for a quote on very small roof repair job. The price they gave me was three times what other people said! I told them their prices were ridiculous, and they sent an email stating that "they do their best to be competitive." That's a laugh! They wanted $1250 for a one-hour job that another licensed, insured roofing company will do for $400. It really bothers me when companies try to rip you off because they think you don't know any better. Where is the integrity? I'm happy I found another A grade Angie's List company to work with instead.
Response from Willard Co
"Hi [Member Name Removed], I am sorry you feel the Willard Company has somehow wronged you, enough to elicit such a scathing review, purely based upon price. Especially given that our office help and our estimator were quick, courteous and professional. Each company operates differently. Our pricing has nothing to do with "taking advantage" of anyone. We are a 5th Generation, 144 year old company that wouldn't be in business this long, if we were "ripping people off". We'd be out of business quickly, especially in the internet age. Please read our reviews. We have many many reviews of happy customers. We stand behind our work 100% and our proud of our heritage and our workmanship. I am happy you found someone to fix your leak for as inexpensively as you did. But we will have to disagree on what is an "hour long job" for you. It is a repair that is almost 2.5 stories high, that has to be performed at a specific time, to meet your schedule and your plumber's schedule. So, here is for a breakdown of our cost: First, we have an estimator's time out to meet you and discuss your problem. (1 hour). We have our office admin, who typed, prepared and sent your proposal (1 hour). We had figured 1-1.5 hours for 2 men on the job, as our own safety regulations are to send 2 men to a job. (So, another 2-3 total man hours). That's five man hours plus time billing, gas, parts, insurance and overhead added onto that. I'd hope you'd understand that we can't do a job for $400. That price might work for a small (but reputable as you said) roofer, but not for a larger company with overhead. Our employees don't work for free. And as I said earlier, we stand behind our work 100%. I'd hope you'd understand that we make our living as roofers. And that we depend on positive reviews to keep our doors open and our employees working. I'd hope you'd reconsider this review after my explanation. As always, Mr. Willard Sr. and I are here to discuss the matter. Good luck with the repair. Best, Parker M Willard Jr. 5th Generation"
KATRINA G.
Jun 2017
Roofing, Gutter Repair and Replacement
Excellent folks to deal with. They were able to fit me in quickly and completed the job in a day. Top quality work and product in a quick professional manner.
Response from Willard Co
"Thank you for the positive review! We look forward to working for you in the future!"
DAVID B.
Jun 2017
Roofing, Woodworking
Roofing company sent someone within a few hours of my call (on May 22 or 23) to do an estimate. Company president (Parker Willard) and his son (Parker, Jr.) arrived, and were punctual and personable. They showed me photos of the roof and explained what needed to be done. An estimate was provided by email within about 24 hours. I signed the contract and offered to provide a deposit, later that week. I was told no deposit would be required for this small job. We were told that the work would be scheduled the following week. The work was actually done on June 7 and 8, consistent with a call made to us earlier that week to schedule it. It was a one-man job, for about 1-1/2 days. The worker was pleasant and readily responded to a request to check a couple of shingles he had not done. From what I can see of it, the work was done neatly and appears to be what we asked for. (I can see the finished bay window roof from a window above it.) All in all, we were quite pleased. Note: I put "N/A" on price because I chose not to get other bids, so I do not know if another roofer would have charged more or less than we paid. I went sole-source because of the relatively small amount of work, this company;s A rating, their responsiveness to my call, and limitations on my own schedule that week.
Response from Willard Co
"Thank you for the positive review! We look forward to working for you in the future!"
Karen F.
Jun 2017
Roofing
Excellent. They were prompt, professional and clean. And did a great job.
Response from Willard Co
"[Member Name Removed], Thank you for taking time to give us positive review. And thank you for your continued trust in Willard Company and Boston Lightning Rod over the years! We truly appreciate our return customers. Let us know if you need anything further! Regards, Parker M Willard Jr."
Maria G.
May 2017
Roofing
See above - in addition, the left no debris around - I know of cases where after roofing, nails were left around. Not these guys. Highly recommend them
Response from Willard Co
"Thank you for taking the time to write us a positive review!"
Michael T.
May 2017
Roofing
I called them to come out and give me an estimate.I made an appointment,they never called or showed up.
Response from Willard Co
"Hello Mr. [Member Name Removed], I apologize if there was a mix-up in our office. We take great pride in service before, during and after a job is complete. Regards, Willard Company"
Daniel S.
Apr 2017
Roofing, Gutter Repair and Replacement
Very easy working with Danny at Willard Co as he was very responsive and was able to give a clear description of what the company was going to do and why and what the cost would be if there was any incidentals during the project.
Margaret S.
Mar 2017
Roof Ice and Snow Removal
I called Willard and they came later the same day and cleared the ice away. They were polite and professional and cleaned up after they were done. I plan to call them later in the spring to get our roof protected from more ice dams.
Licensing
Bonded
Insured
Licensed*
Trade License Number
CS-085926
Trade License Locale
Massachusetts
Trade License Authority
Massachusetts: Contractors - Public Safety
Trade License Expiration
01/24/2027
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Willard Co is currently rated 4.9 overall out of 5.
Monday: 6:00 AM - 5:00 PM
Tuesday: 6:00 AM - 5:00 PM
Wednesday: 6:00 AM - 5:00 PM
Thursday: 6:00 AM - 5:00 PM
Friday: 6:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Willard Co accepts the following forms of payment: Check
Yes, Willard Co offers free project estimates.
Yes, Willard Co offers eco-friendly accreditations.
No, Willard Co does not offer a senior discount.
Yes, Willard Co offers emergency services.
Yes, Willard Co offers warranties.
Willard Co offers the following services: Roofing, asphalt shingles, flat roofs, wood shingle, slate repair, copper, siding, vinyl siding, wood shingle and clapboard, gutters, aluminum seamless, copper seamless, copper and galvanized half round.
Windows & Doors