"Dear [Member Name Removed], We are truly sorry to hear about your recent experience with our service. Your satisfaction is our top priority and it saddens us to know that we did not live up to your expectations this time. Firstly, we want to sincerely apologize for the misunderstanding concerning the window pane. We understand that receiving double pane windows when you had ordered triple pane windows would indeed be very frustrating. Such a mistake should not have occurred and we assure you that we will take necessary measures to prevent such incidents from happening in the future. Regarding the installation, it is unacceptable that the area was left unclean. Our installers are trained to maintain cleanliness and professionalism at all times and we apologize if this was not the case. Your project manager has assured us that he did everything within his power to rectify the situation. He takes his role very seriously and was genuinely concerned about making sure you were happy with the service you received. However, it is clear that there are still issues that need to be addressed. To that end, we kindly ask that you reach out to our office directly at your earliest convenience. This will give us the opportunity to understand the situation better and take the necessary steps to make this right. We appreciate your patience and cooperation in this matter. We assure you that we will do everything in our power to rectify this situation and ensure that you are fully satisfied with our services. Again, our deepest apologies for the inconvenience you have experienced. We look forward to hearing from you soon and taking the necessary steps to correct the situation."

"Mr [Member Name Removed], we take all feedback seriously and we would like to apologize for the negative experience you have outlined with us. As a team, we hold a high standard for customer service, as our mission is to be a company our employees love to work for, and our customers are proud to refer. Given the work on the home was completed before you purchased it and more than four years ago, we as a Company must ensure that outstanding items are connected to the contracted project. We’re proud to warranty the work that we do and offer a Leak-Proof Roof System Limited Lifetime Warranty complete with comprehensive transferability. Please contact us in the office if you would like to further discuss eligibility requirements."

"Thank you [Member Name Removed] for your support! We appreciate your kind words!"

"This means a lot to us! Thank you for recognizing our team, and thank you for placing your confidence in United Home Experts. We look forward to working with you in the future!"

"@[Member Name Removed] we take our customer's feedback seriously and we would like to apologize for the negative experience you have outlined with us. As a team, we hold a high standard for customer service, as our mission is to be a company our employees love to work for, and our customers are proud to refer. We do appreciate feedback and are always looking for ways to improve our communication and expectations. We are sorry that we missed the opportunity to install your windows, per the executed contract. Please contact us directly so that we discuss this further and hopefully find an amicable solution."

"@[Member Name Removed] we take our customer's feedback seriously and we would like to apologize for the negative experience you have outlined with us. As a team, we hold a high standard for customer service, as our mission is to be a company our employees love to work for, and our customers are proud to refer. We do appreciate feedback and are always looking for ways to improve our communication and project expectations. Please contact us directly so that we discuss this further and hopefully find an amicable solution."

"@[Member Name Removed] we take all our reviews seriously and this one is concerning to us. Our team has been unsuccessful in matching your name and email to a project account. Perhaps you have United confused with another company, as we do not remodel basements. If you happen to have a few minutes, we would very much appreciate if you would call the office so we may discuss this further with you."

"We are so pleased to hear this about your experience with our team. Thank you, and welcome to the UHE family!"

"We are so pleased to hear that you are so happy with your recent project. We appreciate you sharing your experience, for recommending our team and for the glowing 5-star review."

"We appreciate you sharing your experience with our team! Customers like you make the remodeling industry a wonderful space to be in. Welcome to the United Home Experts family and please let us know if there's anything we can further assist with!"

"Thank you [Member Name Removed] for your kind review! It was such a pleasure working with you."

"Thank you so much for this kind review! All of what you've written is exactly what we strive for everyday. We absolutely loved working on your beautiful home. Should you need anything in the future, please do not hesitate to reach out. Have a wonderful day, and thank you again for this review!"

"Thank you [Member Name Removed] for your kind review! It was such a pleasure working with you."

"Thank you [Member Name Removed] and [Member Name Removed]! It was a pleasure working with you!"

"Hi [Member Name Removed], Thank you for your feedback. I apologize for the confusion. We do not charge for estimates but we do however, charge for inspections. If I understand correctly, you have Hardie siding that is failing and needs to be repaired. For that reason, the Technician who would be performing the repair work, needed to inspect the extent of the damage to create a comprehensive report for you which would provide you with recommendations for how to prevent the problem from occurring again. If you were going to be stripping and residing the full section, there would be no need to have the Technician go out and therefore, we could offer a free estimate. But from my understanding, you only wanted to replace the boards that were failing. Our Technicians are wonderful at diagnosing and documenting the source of issues (whether roofing or siding) and recommending action steps so the issues don't arise again. Please let us know if you have any additional questions or concerns!"

"Thank you Kathy & [Member Name Removed] for choosing United and thank you for writing such thorough and positive review of your experience. It was a pleasure working with you on your home! Take care!"

"Thank you so much for the kind review, [Member Name Removed]! We appreciate your support of our business and look forward to serving you again, soon! We love how everything came out - beautiful!"

"Thank you [Member Name Removed] for your Review! It was a pleasure working with you on your home. Please let us know if you need anything in the future!"

"Thank you [Member Name Removed]! It was such a pleasure working with you and seeing the transformation take place on your home!"

"Thank you [Member Name Removed]! It was a pleasure working with you!"

"Thank you, [Member Name Removed], for the kind review. We loved working with you and remodeling your home!"

"Thank you Bill for taking the time to write this review! It was a pleasure working with you. Please don't hesitate to reach out if you need anything in the future!"