United Home Experts & United Painting Co

Siding, Roofing, Exterior Painting,

About us

United brings over 25 years of experience in long-term, low maintenance and beautiful roofing, siding, windows and painting solutions. We offer top-quality products and a team of knowledgeable and experienced professionals committed to each step of your remodel. Our team is built to handle the unique needs of every New England property, so you get the best value for your investment. Not to mention our lifetime warranties, dedicated repair and service department, amazing customer service and the highest level of manufacturer certifications. We live by our core values: be positive, energetic, and fun; tell the truth and keep your word; creatively find solutions; know your stuff; make customers happy - and we look forward to serving you! Request an estimate: https://unitedhomeexperts.com/angies-list/

Business highlights

26 years of trusted experience
Family Owned & Operated

Services we offer

Roofing, Siding, Windows, & Interior & Exterior Painting.

Services we don't offer

Structural additions. Sandblasting. Lead Abatement.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.5154 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
8%
3
3%
2
6%
1
9%


Rating CategoryRating out of 5
quality
4.5
value
4.3
professionalism
4.5
responsiveness
4.5
punctuality
4.6

Filter reviews by category

Showing 1-25 of 154 reviews

Cin W.
06/2023
1.0
replacement windows
  + -1 more
Very disappointed. We asked for triple pane windows, and someone on their end ordered double pane. Luckily we noticed day of installation, and they had to re-order the proper ones we signed for. Finally the group of installers who came did a horrible job. Trash, insulation, and broken glass on our front lawn. Horribly cut wood trim that we had to redo ourselves. Poor sealing that we need to redo. Our hopper window was misaligned and couldn't close. The hinge arm on our casement window has detached from the channel. Communication is spotty from them, and sometimes we don't get an answer by call or text until we message repeatedly. It took over a year to have our project done from contract signing to end, and there are still issues cropping up. Out of the dozen of contractors we've hired the past year and a half, they have been the most disappointing and for what we paid, the quality of work was truly disappointing.
Description of Work: Replacement of all windows

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0


Response from United Home Experts & United Painting Co
Dear [Member Name Removed], We are truly sorry to hear about your recent experience with our service. Your satisfaction is our top priority and it saddens us to know that we did not live up to your expectations this time. Firstly, we want to sincerely apologize for the misunderstanding concerning the window pane. We understand that receiving double pane windows when you had ordered triple pane windows would indeed be very frustrating. Such a mistake should not have occurred and we assure you that we will take necessary measures to prevent such incidents from happening in the future. Regarding the installation, it is unacceptable that the area was left unclean. Our installers are trained to maintain cleanliness and professionalism at all times and we apologize if this was not the case. Your project manager has assured us that he did everything within his power to rectify the situation. He takes his role very seriously and was genuinely concerned about making sure you were happy with the service you received. However, it is clear that there are still issues that need to be addressed. To that end, we kindly ask that you reach out to our office directly at your earliest convenience. This will give us the opportunity to understand the situation better and take the necessary steps to make this right. We appreciate your patience and cooperation in this matter. We assure you that we will do everything in our power to rectify this situation and ensure that you are fully satisfied with our services. Again, our deepest apologies for the inconvenience you have experienced. We look forward to hearing from you soon and taking the necessary steps to correct the situation.

Andrew F.
08/2022
1.0
roofing
  + -1 more
ROOF FAILED LESS THAN 4 YEARS AFTER INSTALL, COMPANY WOULD NOT REPAIR/REPLACE. United Home Experts installed a duro-last rubber roof for the prior homeowners in Nov 2018. This roof should last 10 years, but it developed major leaks (water pouring into the room below) in early 2022. The company sent one of their technicians to our property who admitted that the installation was quite poor - the roof surface was very uneven - but the company refused to honor the warranty because ownership of the property had changed. Legally I'm sure they're right but the fact is this company did a poor job installing the roof and refused to stand by their work.
Description of Work: Rubber roof

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0


Response from United Home Experts & United Painting Co
Mr [Member Name Removed], we take all feedback seriously and we would like to apologize for the negative experience you have outlined with us. As a team, we hold a high standard for customer service, as our mission is to be a company our employees love to work for, and our customers are proud to refer. Given the work on the home was completed before you purchased it and more than four years ago, we as a Company must ensure that outstanding items are connected to the contracted project. We’re proud to warranty the work that we do and offer a Leak-Proof Roof System Limited Lifetime Warranty complete with comprehensive transferability. Please contact us in the office if you would like to further discuss eligibility requirements.

Dylan M.
07/2022
5.0
roofing
  + -1 more
Very easy to work with, responsive and professional
Description of Work: Roof replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from United Home Experts & United Painting Co
Thank you [Member Name Removed] for your support! We appreciate your kind words!

Emilio B.
07/2022
5.0
gutter repair, roofing, pressure washing, woodworking
  + 2 more
They did a great job with my roofing project. Erik was great to work with, he was fast, honest, and friendly and Scott's install team was incredibly professional. My roof looks awesome. Would highly recommend and will work with them again for our windows.
Description of Work: Needed my roof replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from United Home Experts & United Painting Co
This means a lot to us! Thank you for recognizing our team, and thank you for placing your confidence in United Home Experts. We look forward to working with you in the future!

Fred A.
07/2022
1.0
contractors, replacement windows
  + 0 more
Signed the contract. Within the three days I tried calling them to cancel to no avail. Finally when I got to talk to them it was more than 3 days that was written on my contract. Now they're trying to stiff me for the 25% on the contract. They never pulled a permit or done any work towards the contract except for the estimate. They are way too overpriced. Would NOT recommend them even if they were the last company on earth!
Description of Work: Window replacement

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from United Home Experts & United Painting Co
@[Member Name Removed] we take our customer's feedback seriously and we would like to apologize for the negative experience you have outlined with us. As a team, we hold a high standard for customer service, as our mission is to be a company our employees love to work for, and our customers are proud to refer. We do appreciate feedback and are always looking for ways to improve our communication and expectations. We are sorry that we missed the opportunity to install your windows, per the executed contract. Please contact us directly so that we discuss this further and hopefully find an amicable solution.

Apoorv T.
12/2021
1.0
roofing
  + -1 more
The crew which did the roofing after they left I noticed that fence door was broken and on the ground. I tried reaching Mike (the sales consultant) and never heard back from him. I specifically remember Mike telling me that he'll be there to answer/help until the project is done. I reached out to Tyler (the project manager assigned) and shared the picture of the broken door. He right off the bat refused that it happened and after I shared the picture he said he'll come and inspect it in person. That was 2 weeks back and hasn't been any follow up. I only went with United because I knew an employees. Even though united was most expensive quote (but comparable work) from other roofing companies. I was hoping for a good experience and hire united for other work like siding replacement.
Description of Work: Roof replacement

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$9,500

Response from United Home Experts & United Painting Co
@[Member Name Removed] we take our customer's feedback seriously and we would like to apologize for the negative experience you have outlined with us. As a team, we hold a high standard for customer service, as our mission is to be a company our employees love to work for, and our customers are proud to refer. We do appreciate feedback and are always looking for ways to improve our communication and project expectations. Please contact us directly so that we discuss this further and hopefully find an amicable solution.

ALISON C.
08/2020
2.0
contractors, basement remodeling
  + 0 more
After the usual delays in getting started the team worked diligently for the worst part of the job, removing an old ceiling. A new support was installed and I then provided additional money up front for a structural engineer and electrician. At that point things went downhill. The electrician never arrived, the engineer apparently was unlicensed (drawings were provided but no license number given) and it is unclear if what was done was sufficient to complete the job. Alex then completely disappeared, leaving bags of construction debris in our driveway until another contractor agreed to remove them, and has been unresponsive for the last six months to my requests for a refund of the money paid for work not done. I am considering what further action to take.
Description of Work: removal of old ceiling from basement, some electrical, additional supports to address cracked floor joist

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$10,000

Response from United Home Experts & United Painting Co
@[Member Name Removed] we take all our reviews seriously and this one is concerning to us. Our team has been unsuccessful in matching your name and email to a project account. Perhaps you have United confused with another company, as we do not remodel basements. If you happen to have a few minutes, we would very much appreciate if you would call the office so we may discuss this further with you.

PHIL H.
07/2020
5.0
contractors
  + -1 more
Very well. Alex's crew did a fantastic job.
Description of Work: Replaced deck

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from United Home Experts & United Painting Co
We are so pleased to hear that you are so happy with your recent project. We appreciate you sharing your experience, for recommending our team and for the glowing 5-star review.

Bruno A.
05/2020
5.0
roofing
  + -1 more
Best Roofing job I had! Great Customer service
Description of Work: Replace Roof

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from United Home Experts & United Painting Co
Thank you [Member Name Removed] for your kind review! It was such a pleasure working with you.

Carol P.
12/2019
5.0
siding
  + -1 more
Awesome - good color match, able to replace the section quicker than expected, workmanship was superior, customer service was excellent. I'd definitely ask them to do work for us again!
Description of Work: Replaced damaged vinyl siding

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Response from United Home Experts & United Painting Co
Thank you so much for this kind review! All of what you've written is exactly what we strive for everyday. We absolutely loved working on your beautiful home. Should you need anything in the future, please do not hesitate to reach out. Have a wonderful day, and thank you again for this review!

Robin D.
12/2019
5.0
roofing
  + -1 more
Excellent! Very professional, I didn't have to worry about anything, they applied for permits, dumpster, everything.
Description of Work: Replaced roof, gutters and down sprouts
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from United Home Experts & United Painting Co
We appreciate you sharing your experience with our team! Customers like you make the remodeling industry a wonderful space to be in. Welcome to the United Home Experts family and please let us know if there's anything we can further assist with!

Georgia Y.
07/2019
5.0
gutter repair, roofing
  + 0 more
The work was done in one day, with no mess left behind. So far, the new drains appear to be working properly. We had to reschedule several times due to rain and delayed arrival of materials.
Description of Work: Replace internal drains on a flat rubber roof (approx 10' x 14') and repair a rotting soffit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$4,600

Response from United Home Experts & United Painting Co
We are so pleased to hear this about your experience with our team. Thank you, and welcome to the UHE family!

James M.
03/2019
5.0
siding, replacement windows
  + 0 more
It went good. They did a great. They were on time and professional.
Description of Work: Siding and windows

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from United Home Experts & United Painting Co
Thank you [Member Name Removed] for your kind review! It was such a pleasure working with you.

Rick and Leslie B.
10/2018
5.0
siding
  + -1 more
They showed up on time, explained what he was going to do and explained what he found and future recommendations. Fantastic service.
Description of Work: Siding Installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from United Home Experts & United Painting Co
Thank you [Member Name Removed] and [Member Name Removed]! It was a pleasure working with you!

Steve B.
07/2018
3.0
siding
  + -1 more
They want to charge $100 for a 1 hour estimate. I don't pair for a company to bid for work. That's my policy.
Description of Work: Siding/Trim repair

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0


Response from United Home Experts & United Painting Co
Hi [Member Name Removed], Thank you for your feedback. I apologize for the confusion. We do not charge for estimates but we do however, charge for inspections. If I understand correctly, you have Hardie siding that is failing and needs to be repaired. For that reason, the Technician who would be performing the repair work, needed to inspect the extent of the damage to create a comprehensive report for you which would provide you with recommendations for how to prevent the problem from occurring again. If you were going to be stripping and residing the full section, there would be no need to have the Technician go out and therefore, we could offer a free estimate. But from my understanding, you only wanted to replace the boards that were failing. Our Technicians are wonderful at diagnosing and documenting the source of issues (whether roofing or siding) and recommending action steps so the issues don't arise again. Please let us know if you have any additional questions or concerns!

Alfredo B.
04/2018
5.0
siding, replacement windows, doors
  + 1 more
Professional, courteous, and timely. They kept me up-to-date through all phases of this fairly large project. Excellent responsiveness and follow up by the sales, project, and customer service teams. They made sure I was satisfied and I was.
Description of Work: Siding, windows, and doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David A.
04/2018
5.0
gutter repair, remodeling, siding, doors
  + 2 more
We have lived in our home for ~ 2.5 years. As a result of inferior workmanship and materials used by the original contractor (someone other than United) , we contracted with United to redo our siding, our exterior trim, and our entry doors. Nik was our estimator and he was a pleasure to work with. We've dealt with estimators in the past and most of them prefer to quote a price without going into detail. Nik, without any prompting from us, went into detail to define what we would be getting for the quoted price. Weuler was our project manager; he was very courteous. He would communicate in advance what the crew would plan to work on for the day or week. He would also let us know if weather prevented the crew from working. Junior was our foreman and it is obvious that he has much experience, and his team has much experience. They would arrive promptly at 7AM each day and begin to set up equipment and position materials to be deployed. They were very well organized; it appeared to us that everyone knew exactly what their role was each day they came onsite. They were also super respectful and cleaned up thoroughly after each day of work. United installed Everlast composite siding and PVC trim on our 3,000+ square foot home. If you have a chance to visit United's building in Ashland, you will understand why they are so good at what they do...there is an indoor training facility where they teach how to properly install siding! We are loving our newly resided home, and would use United again in a heartbeat. You will find they are not going to be the cheapest quote, but I believe we got what we paid for and there were no ugly surprises. We've dealt with contractors in the past who quoted low and then tried to cut corners to make up for it during the project; United is the opposite of those guys. You will not be disappointed with their finished product or surprised in an unpleasant way!
Description of Work: exterior siding and trim, and entry doors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from United Home Experts & United Painting Co
Thank you Kathy & [Member Name Removed] for choosing United and thank you for writing such thorough and positive review of your experience. It was a pleasure working with you on your home! Take care!

Scott P.
04/2018
5.0
contractors, siding, house painters, interior painters
  + 2 more
This is the second time I have used United. I needed some interior painting, siding, and windows replaced in my new home. I got a fast easy estimate and then got on the schedule immediately. United was able to line up install of both windows and painting before I moved in. They exceeded expectations again and I love the work they did! I look forward to using them again.
Description of Work: Windows & Painting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,900

Response from United Home Experts & United Painting Co
Thank you so much for the kind review, [Member Name Removed]! We appreciate your support of our business and look forward to serving you again, soon! We love how everything came out - beautiful!

Eugene G.
04/2018
5.0
roofing
  + -1 more
it went great. After I called them, I didn't have to wait a long time for an appointment. The gentlemen providing the service was professional and courteous. He didn't try to sell me something I didn't need but made me aware of the overall condition of the roof.
Description of Work: Roof repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from United Home Experts & United Painting Co
Thank you [Member Name Removed] for your Review! It was a pleasure working with you on your home. Please let us know if you need anything in the future!

Kristen C.
04/2018
5.0
roofing, siding, replacement windows
  + 1 more
United Home Experts did a fantastic job on our roof! We loved their work so much that we then hired them to do our siding (which we love), and plan to hire them to place all of our historic windows. I love how thorough and detail-oriented they are. The crew was punctual, respectful, and professional. My neighbor loved the work they did so much that she also used United for her roof. I liked that they cleaned everything up and managed not to make a mess while removing and replacing our large roof. A few months later we had our old exterior clapboards replaced with Everlast siding. WHAT A DIFFERENCE THAT MADE!! Our home is 150 years old and looks brand new while maintaining the historical integrity of the home. United Home Experts made sure that all of our concerns and wishes for our home were addressed. We ended up having United trim out our windows in a historically accurate PVC and loved the outcome. We will be using United for our windows and sliding glass door as well. I would highly recommend United Home Experts to others based on my experience.
Description of Work: Roof re-done in an architectural shingle and Everlast Siding on all of exterior of our home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from United Home Experts & United Painting Co
Thank you [Member Name Removed]! It was such a pleasure working with you and seeing the transformation take place on your home!

Molly S.
04/2018
5.0
roofing, siding, replacement windows
  + 1 more
We had UHE do a very large renovation on our whole home. We replaced all the windows with new Marvin windows and trim, new siding and a new roof. It's an old house, so there were a few surprises underneath the layers of siding, but UHE did a great job at fixing the underlying issues and keeping me informed along the way. I thought it was done efficiently considering all the different components of the job. People showed up when they were supposed to and worked very hard. Overall, we were very pleased with the service and we would definitely recommend to friends and neighbors.
Description of Work: Siding, Roofing, Window Replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from United Home Experts & United Painting Co
Thank you [Member Name Removed]! It was a pleasure working with you!

Michael M.
04/2018
5.0
roofing, siding, replacement windows, doors
  + 2 more
Amazing! We were very impressed with the team involved, especially the on site workers and project manager. Our house looks great and I love our new windows!
Description of Work: Siding and Windows

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from United Home Experts & United Painting Co
Thank you, [Member Name Removed], for the kind review. We loved working with you and remodeling your home!

WILLIAM T.
11/2017
5.0
roofing
  + -1 more
Team was very responsive with communications and always arrived on time. Everything was explained carefully and when surprise problems came up they checked in before doing anything to consult. Roof looks very good and you could tell that the team was working hard and doing it right. Project took 2.5 days. Replaced some of the plywood in the roof that was damaged. Some minor damage to the house occurred (porch light broken) and they fixed before project was done. UHE has good financing options if you need them.
Description of Work: New roof and skylights installed on house and screened porch

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Response from United Home Experts & United Painting Co
Thank you Bill for taking the time to write this review! It was a pleasure working with you. Please don't hesitate to reach out if you need anything in the future!

Julie J.
11/2017
5.0
roofing, siding
  + 0 more
Staff was professional, prompt, and job was well done! I would hire them again for another home project!
Description of Work: I had roofing and windows replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Stephen G.
10/2017
4.0
siding
  + -1 more
After some initial hiccups on the job, the completed product looks very nice. Crew that worked on the job were there early and stayed late (and even worked on Saturdays). I would recommend and consider using again, if I needed another project completed.
Description of Work: Had house sided with composite material.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50,000

Response from United Home Experts & United Painting Co
Thank you for taking the time to share your experience! It was a pleasure working with you and we hope to have another opportunity in the future. Thank you for choosing United!

Contact information

60 Pleasant St Suite 1, Ashland, MA 01721

https://unitedhomeexperts.com/angies-list/

Service hours

Monday:
9:00 AM - 5:30 PM
Tuesday:
9:00 AM - 5:30 PM
Wednesday:
9:00 AM - 5:30 PM
Thursday:
9:00 AM - 5:30 PM
Friday:
9:00 AM - 5:30 PM


Licensing

Insured

Licensed*

Trade License Number
157108
Trade License Locale
MA
Trade License Authority
Massachusetts Consumer Affairs and Business Regulation - Home Improvement Contracting
Trade License Expiration
09/04/2023

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Siding,
Roofing,
Exterior Painting,
Windows

FAQ

United Home Experts & United Painting Co is currently rated 4.5 overall out of 5.

Monday: 9:00 AM - 5:30 PM

Tuesday: 9:00 AM - 5:30 PM

Wednesday: 9:00 AM - 5:30 PM

Thursday: 9:00 AM - 5:30 PM

Friday: 9:00 AM - 5:30 PM

United Home Experts & United Painting Co accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, United Home Experts & United Painting Co offers free project estimates.
Yes, United Home Experts & United Painting Co offers eco-friendly accreditations.
No, United Home Experts & United Painting Co does not offer a senior discount.
No, United Home Experts & United Painting Co does not offer emergency services.
Yes, United Home Experts & United Painting Co offers warranties.
United Home Experts & United Painting Co offers the following services: Roofing, Siding, Windows, & Interior & Exterior Painting.
Structural additions. Sandblasting. Lead Abatement.

Contact information

60 Pleasant St Suite 1, Ashland, MA 01721

https://unitedhomeexperts.com/angies-list/

Service hours

Monday:
9:00 AM - 5:30 PM
Tuesday:
9:00 AM - 5:30 PM
Wednesday:
9:00 AM - 5:30 PM
Thursday:
9:00 AM - 5:30 PM
Friday:
9:00 AM - 5:30 PM