GF Sprague & Company, Inc.

Very impressed with Sprague, Mark was very knowledgeable and straightforward. Crew was first class closing roofing and Clean Up in four days and cold weather. Justin was terrific, personable and responsive, and was always on site or available. Crew and especially Foreman were excellent. I would recommend GF Sprague for a high quality Job, their technology and customer service.

We have used GF Sprague for a couple of projects with varying results. The more recent was a new flat roof installation. They clearly did not pitch the roof correctly, the water pools and does not run off into the gutters they installed. At first they tried to say it's fine, then when I pushed, they said it's the build of my house and I should have asked for a pitched roof. Seriously, they expect the customer should tell the roofer how to do their job. This is just common sense and multiple other roofers have told me it was installed wrong! They will not admit it was done incorrectly because then they would have to pay to redo. While there is no water leaking right now, it's only a matter of time. Will never use again! I agree with the bullying and intimidation tactics they use, I regret using this company! Stay away if you know what it good for you!!

My family has hired G.F. Sprague and Company since the mid-aughts to repair and/or replace the gutters, downspouts, and slate roof on our 1880s-era home, and we have had nothing but good experiences with the company through the years. Most recently (this spring), we were fortunate to have Paul Elliott and his crew rebuild three porches on the house, and they did a fantastic job. Paul is not only a talented roofer and carpenter, but also a skilled communicator, delivering technical observations and recommendations in a way that was easy for us to understand, so if you’re lucky enough to have him assigned to your project, your building will, quite literally, be in good hands. In our experience, where major home repairs are concerned, it’s preferable to hire a company that has a corporate structure and hierarchy because it means everyone’s accountable and working together as a team. From the efficiency and ease of getting an initial estimate for our project with production manager Steve Herget, to communicating with Laura and Linda in the office office about bill paying and other administrative details, to Paul and his crew arriving each day when they said they would (and project manager Matt D’Agostino keeping us informed when they couldn’t—for instance, because of supply chain delays that disrupted the schedule and brought progress to a halt), to their meticulous workmanship, to their thorough cleanup at the conclusion of projects, G.F. Sprague & Co. has always been top-notch with us and I highly recommend them.

They were polite, they cleaned up and they were on time.

Overall, quite good. I'd rate the work and the primary workers (Konner and Nick) as excellent. Only time will tell regarding the results (deal with some tricky spots on the roof where ice damming was happening and water was coming in), but the process was excellent. Konner was in constant contact; I knew exactly where they were in the process and what the various decision points were. The only reason that I did not give a 5 is that I did not love the sales process. Their prices are relatively high (that's okay--I think they do good work, and I understand that materials are expensive at the moment), and I felt that we were being pressured to spend lots of money on big, expensive jobs--something we were not in a good position to do.

They were very efficient and organized. Came out earlier than expected. Robert communicated readily about the work to be done and his timing. Also very good with distancing, etc. during Covid.

The work was done on time, within budge, high quality workmanship, and communication was everything one would want. They were not the lowest bidder on the project, but I am glad I paid the extra. Well worth it.

Exactly as planned, with a little extra savings, completion sooner than planned, and completed in one day rather than >1.

Bob was excellent. He arrived on time, he helped figure out some issues with clogged gutters and down pipes and with the previous work (a diverter was required on the back gutter). He was the first to acknowledge that the diverter should have been installed initially and he put in the order for it to get done at no additional cost which was fair and much appreciated. I was happy to meet him and appreciated his professionalism, expertise and kindness.

We desperately needed a new roof and GF Sprague was incredibly responsive and the price was great compared to what others had quoted! The quality was even better. The crew was always on time and extremely professional. I will be recommending them to everyone! Thank you!!

The crew was excellent. Great work ethic, great skill, prompt and hardworking. The job was done in a very professional manner that should last for some time., there were a few hiccups as to be expected in a large job that were handled. However, they have a lot of redundant processes that aren't effective including over-communicating. Also, they are among the highest cost installer in the market. Yet, I must add that I have received many compliments from neighbors and strangers about the quality of the final results. So, if you can afford them, use them..

Very professional and great service. They offer lifetime warranties in many instances, so they want to do the work right the first time, which I really appreciated.

The entire experience was great. The team is is very accessible, professional, and delivered on all promises. A few highlights: 1. You are assigned a project manager that you can call or text as needed and they are very responsive 2. The teams are courteous and professional 3. They take the time to explain options and no pressure on decisions 4. They cleaned up after every day 5. We live right on top of neighbors in Cambridge MA and they were great at working with them and managing their expectations too 6. The final inspection had 3 issues - they solved in 72 hours 7. After the project was done, they reconciled all the asks and bills and refunded me $1000 without me asking 8. We were using some lead materials and my neighbor was worried for contamination in their yard - so they swapped to another metal solving the issue I would use them anytime. They are not the least expensive, but value for dollar is worth it.

The GF Sprague people were awesome to deal with. Bob and Bobby were very professional, responsive and knew how to do the job right. The team did great work in a timely fashion and cleaned up very well. I would definitely recommend them.

I had a small leak. Sprague quickly diagnosed the need for a very expensive roof repair. I also had a skylight that was dripping and decided to replace a group of four skylights. The work was spread out over a longer time than anticipated, which Sprague said was due to unusually wet weather. As far as I can tell as an amateur looking up at the roof from a distance, the quality is good but only some winters with no leaks will confirm that. They put some rather conspicuous shiny white concrete in one small part of a strip of gray concrete but said it would eventually weather to the same color. The substantial problem came over the skylights. My existing skylights came with retractable shades for those summer days when sun shining through the skylights could be blistering hot. During the initial conversations, we focused on whether we would be able to use the old shades or would have to replace them. When the job was done, there were no shades and they were emphatic that the shades were not included despite our detailed conversations about them. The wood just inside the skylights had been replaced and needed to be overlain with higher quality wood and painted. I had assumed, based on our conversation, particularly about the shades, that doing these things was part of the job. But I didn't explicitly write the shades into the contract. Regarding the wood, they pointed to a sentence deep within the many pages of the document that left me responsible for any inside work. I had seen that but never imagined that the wood they used would have to be covered up with higher quality wood before it could be painted. I was quite surprised, particularly when I found out that this residual work, requiring a carpenter, a painter and a shades specialist, would cost several thousand dollars. I felt stupid to have relied so heavily on the conversation and to have signed off on something that only a professional would understand. In the future I would recommend having a specialist lawyer review any contract. It would have been much more professional of them to clarify at the beginning how much would remain to be done after they finished what they understood to be the job. Finally, a small thing: They didn't clean up carefully. Left in the yard were things like a roll of what looked like insulation, thirteen pounds of copper nails (I weighed them), and other stuff. I didn't feel comfortable throwing all those copper nails in the trash, so they sit in my garage pending possible donation to some workman standing outside Home Depot on my next trip there. Because of a previous experience with Sprague, I made a point of asking them to be sure to take away the advertising signs they had placed in my yard; they promised they would, but they didn't.

I had a good experience with this company. I needed repair or replacement of some older wooden gutters to stop a persistent leak. Mark showed up as promised to evaluate and quote the needed work. Once the work started I was made aware of some additional challenges created by the roofer who previously worked on my home. All was explained and we agreed on installation of built in coated copper gutters that were formed to match the existing look of the home which was important to me. The work done by Jake, Conner and Tony Pedro was first rate. Communication was great as they worked around some challenges with the weather.

My experience from my first contact with GF Sprague was impressive. They sent Rich to inspect my leak problem. He was thorough, kind, and not intimidating - I was comfortable with him in my home. He returned to meet with my husband and me and gave us a report on what he believed to be our problem. Rich gave us his proposed repairs and despite the price being higher than another we had received, we decided to spend the extra money on the company we thought would be more trustworthy, use better quality materials and better craftsmanship - we did not want to skimp on our roof. A week later, which was a week ahead of schedule, Jake Pedro (a copper and slate mason) and Connor Pedro (Jake's apprentice) came to fix the leaking roof around our chimney. Jake was a great communicator - he called when he was en route to our house at 8am, discussed the job with me while being respectful of my dog and children and our crazy breakfast scene. Jake estimated a time to complete the job of 1-1.5 days and finished in a day, exceeding my expectations. Once he and Connor were finished, Jake explained what they found and the reasons he believed we had leaking. He showed me pictures of their work and described the repair job thoroughly. I am very happy with GF Sprague and will definitely use them in the future. I felt I was working with a "different sort of company" - one that values better quality materials and true craftsmanship.

Perfect! They were on time and professional

Great, Mark and Steve came out and looked at the job and set me up with a contract. Jamie did the work -- he was super nice and did a great job. They were there to repair a section of my roof, but when they saw a leak in a totally different section, they capped off a pipe for free.

Prompt and professional. Paul and his team were able to quickly diagnose and repair several nagging issues. Would certainly recommend and hire again.

Sprague did a great job. They are excellent with communication, punctual, fully professional in all aspects. I am sure they will stand behind their work. Matt on the sales team did a great job of explaining the scope of the work and the benefits of signing on with Sprague. Nate Fleury did all the work on my chimney - repointing, cap, new flashing and shingles around chimney, waterproofing. Nate was friendly, quiet, competent, efficient, hard-working, and clearly took a lot of pride in his work - thank you Nate. All in all, a strong recommendation for GF Sprague.

The folks at GF Sprauge were amazingly professional, punctual and thorough.

Our building is over 100 years old and located on a small lot at a busy intersection without off-street parking. Sprague was one of only two or three companies that were willing to work on our gutters. We are so glad we hired them. They did a fantastic job. I would say that this was one of the best experiences we have ever had with a contractor. Unlike other contractors we have hired, Sprague did not employ subcontractors. Every person with whom we interacted was personable, accessible, and highly skilled. Mark, the original contact person, made several visits to our building and attended one of our monthly coop meetings to give a detailed presentation on the various options available to us. Jamie and Konnor, who did the bulk of the installation work, were outstanding. In various ways, they all went above and beyond the basics of their jobs. There was a slight delay before the work started because of serious storms in March, but once it started, the work proceeded quickly and efficiently in spite of ongoing weather-related interruptions. In addition, Jamie and Konnor worked quietly-- as quietly as possible when doing a gutter replacement-- and cleaned up thoroughly at the end of every day. On the few occasions when a problem arose, they were responsive and respectful. When they encountered issues requiring work beyond the original contract, they kept us informed and charged us fairly. Our new gutters are beautifully crafted of heavy, high-grade copper, expertly installed, and guaranteed to work for decades. I am confident they will keep us dry for many years to come, and they look gorgeous. Sprague's copper gutters have transformed a routine, unpleasant, dreaded maintenance headache into a source of excitement and pride for us.

Our overhang was leaking severely during heavy rains. At first it was not completely clear where the water was coming from. When Steve came over during a rain he was able to see that water was coming down beside the downspout. Paul then showed up on time to repair and reroute the downspout. He even removed, replaced and primed some of the wood that had rotted out. That was not in the initial scope of the job so we are grateful for that. We need to experience a heavy rain to be sure it is fixed but I am pretty confident they fixed the problem.

GF Sprague is an excellent company. It was clear from the beginning of our experience that they pride themselves in customer service. They were responsive and attentive to all of our questions and concerns and did a thorough job explaining what needed to be done and the type of materials that would be used to solve our roof issue. The work was done in a timely manner and Paul (our project manager) was available throughout the process and afterward. We were very satisfied and would definitely use them again in the future.