Get matched with top heating oil pros in Randolph, MA

"Before installing a mini-split, the sales person told me that I'd need to cut down an interior shelf to a specific height. I paid a handyman $400 to do exactly what the sales person instructed. Later on, N.E.T.R. came and did the installation; however, AFTER the installation, a technician told me that they hadn't accounted for the vent opening and closing and that the shelf would need to be further cut down. As you can imagine, this type of service is rather ridiculous. If they knew that the shelf would need further cutting, they should have NOT installed the unit. I have called N.E.T.R. six (6) times in three weeks, and no one has called me back about this issue. After paying for the unit and for a handyman, it's ridiculous that I have AC that is compromised because no one with the company thought to properly measure the space so that the work by the handyman could be done once. At this point, I'd like for N.E.T.R. to take care of this for me."

"Nick was professional and honest about the diagnosis and cost estimates of our AC problem. He offered helpful tips to avoid the issue. It was a very positive experience. Thank you!"

"Excellent for maintenance service and emergency work. I subscribed to their maintenance service for several years before they raised the rate, and they always did fine work. When I switched to another maintenance company that missed a flaw in my furnace which caused it to fail on season startup, AccuTemp came out to diagnose the problem the same day with no contract, got the large expensive replacement part for free under warranty, and had it fully installed and working again within 2 calendar days. All that for just the cost of a day's labor!"

"Professional, prompt, responsible"

"Contractor Recommendation: Norfolk County Heating & Cooling Our 1895 refurbished Victorian's 3rd-floor mini split unit needed repair. Leaking lines were replaced. A chemical reaction between the copper line and wrapped insulation caused pinhole leaks in the line set. Manufacturers recalled that the warranty had expired and the unit was cooling poorly. Four contractors were contacted for estimates. Owner Patrick and project supervisor Renato excelled. They quickly listened and explained the problem, process challenges, and possible solutions. The price given was accurate and a fraction of the others I received. That worried me until it became clear the other contractors had quoted outrageous pricesâ either their company was understaffed and didn't want the small project or thought the customer was ignorant. The other contractors pressured us to upgrade from line replacement to system overhaul. One refused to provide an itemized breakdown of the FIVE times Norfolk H&C estimate but continued contacting me to finalize the sale without changing the price or explanation. Renato visited the day before the appointment to take additional photographs and check his materials. On replacement/installation day, Renato and his assistant were punctual and polite, knocked and asked permission before entering the property, and were great to our small dog. They avoided disturbing a newly planted lawn and cleaned the house and area. Renato showed me the finished project, how he installed it, what he replaced, and its system testing. I highly recommend Norfolk County Heating & Cooling for any HVAC projectâ one of our most remarkable home contracting experiences."

"Outstanding service, great communication, I would highly recommend them."

"As a property manager, we contacted a local company to look at a furnace over a minor leak. I received a phone call from somebody who is wishy-washy, unprofessional, and caused me to treat the call with extra caution. After realizing he had no intention to look at the problem that was called about, I was explained that the heat exchanger was starting to have issues, causing carbon monoxide. When I asked, why doesnâ t the detectors catch it and he said Sometimes it doesnâ t and sometimes itâ s not bad enough yet. So I asked him is there a problem or something that you believe is coming and I could not get a straight answer. He threatened to shut the heating system off Safety concerns. To shut the heat off on my tenant on a cold day. My big issue is how they went about this, instead of shutting the gas off or possibly the breaker, I learned later in the day that they cut wiring inside of furnace. Which I promptly had repaired. And I had the heating system taken apart to confirm or deny whether the heat exchanger Had a crack in it or not. Come to find out everything is fine, all done, by a licensed HVAC person. After discussing this with other people, I have found that this company is prone to pressureTactics, threats and scams. Stay away from Blue Bear of Pembroke!! If you have any questions, you can leave a comment here or you can find me on social. Iâ ll be happy to walk you through why you should not hire or call this company."

"Giovanni Colon was extremely competent, informed and well spoken. I would definitely recommend him."

"Very prompt... but, it appears clean-out work was not done as it should have been."

"Very detail oriented finish project before originally said and done. Followed up with precise details on how the boiler works."