Approved Pro
Blue Bear Plumbing
Central A/C - Install, Water Heater Installation and Replacement, Water Heater - Repair or Service,
About us
Blue Bear Plumbing, Heating & Air is proud to be the premier provider of air conditioning, heating, and plumbing solutions for South Shore and MetroWest residents. We take pride in meeting our community’s home service needs and delivering unbeatable customer service. With same-day service and 24/7 emergency repair availability, you can rely on us whenever you need fast and effective service!
Business highlights
8 years of experience
Services we offer
Central AC, Drain Cleaning, Heating, Navien Factory Certified, Plumbing
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.846 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 2% | ||
| 0% | ||
| 0% | ||
| 4% |
Filter reviews by service
Showing 1-25 of 46 reviews
Gerry A.
Oct 2025
Gas Heating and Furnace Service
workers were promt. polite .professional ,exceeded my expectations.quality of materials was great,and within budgetand completed on time.
Response from Blue Bear Plumbing
"Hi Gerry, Thank you so much for sharing your experience! We?re thrilled to hear our team exceeded your expectations and that everything was completed on time and within budget. We appreciate your trust in Blue Bear Plumbing, Heating & Air and look forward to helping you with any future projects."
Steve B.
Oct 2025
Heat Pump - Install or Replace
Shoes up on time and performed the service we needed in a timely fashion. Very skillful and knowledgeable.
Response from Blue Bear Plumbing
"Thank you for the kind words Steve! We appreciate you taking the time to leave us a review and share your recent experience."
Glenn B.
Oct 2025
Gas Heating and Furnace Service
Heating maintenance excellent. Ask questions, all questions answered. Will like technician Mark Huynh to return
Response from Blue Bear Plumbing
"Thank you Glenn! We appreciate you taking the time to leave us a review. Call us if you need anything!"
Richard T.
Oct 2025
Gas Heating and Furnace Service
Blue bear was great! The team came and completed a replacement of an oil boiler and gas water heater to a new combi gas system. Highly recommend!
Response from Blue Bear Plumbing
"Thank you Richard! We hope you're enjoying your new combi system! Thank you for the recommendation we truly appreciate it."
Steven M.
Oct 2025
Gas Boiler or Radiator Heating System - Install - For Business
Pete is very knowledgeable and patient as I had plenty of questions and he took the time to answer each one of them. Friendly and professional.
Response from Blue Bear Plumbing
"Thank you Steven! We will be sure to send this to management team and to Pete!"
Bob K.
Oct 2025
Gas Boiler or Radiator Heating System - Install - For Business
Waiting for a new boiler mine was defective
Response from Blue Bear Plumbing
"Thank you Bob! Appreciate you taking the time to leave us a review. We will send this to our management team as well."
Jeff B.
Oct 2025
Central A/C - Install
Jayden went above and beyond! Excellent work.
Response from Blue Bear Plumbing
"Thank you Jeff! We appreciate you taking the time to share your experience with Jayden."
Bill H.
Oct 2025
Water Heater - Repair or Service
Mark was on time and did an excellent job. He is knowledgeable, detail oriented and very thorough. Always a pleasure being serviced by Blue Bear!
Response from Blue Bear Plumbing
"Thanks Bill! We will be sure to send this to Mark so he can see your kind words. Appreciate you taking the time to leave us a review."
Kurt N.
Oct 2025
Ductless Mini-split Heating System Installation or Replacement
Had a mini split installed on my 3 seasons porch. Now we can use it all seasons. The scheduling was efficient, everyone was great from the office to the guys at my home. Blue bear is AWESOME!!
Response from Blue Bear Plumbing
"Thank you Kurt! We appreciate you taking the time to share your recent experience with us! Enjoy the all season porch!"
Phil Y.
Oct 2025
Water Heater - Repair or Service
You came the day I called. That same day I got 13 texts asking how you did. 13 texts in 4 minutes was crazy but at that time you had not started to fix anything yet. Seems a bit high on the price but I guess that’s how you pay for all your automated systems and actually having someone answer the phone. First guys who came didn’t seem as knowledgeable as Matt. Matt was great.
Response from Blue Bear Plumbing
"Hi Phil Thank you so much for the 5-star review! ? We really appreciate your feedback and are glad to hear Matt provided great service. We also want to apologize for the excessive texts you received?our system had a temporary glitch that has since been fixed, so that won?t happen again. Thank you for your patience and for choosing Blue Bear!"
Douglas M.
Oct 2025
Water Heater - Repair or Service
Mark was scheduled for maintenance of gas forced air / air conditioning / mini split. He was on time, very friendly and responsive. I was impressed with his speed and he cleaned up after.
Response from Blue Bear Plumbing
"Thank you, Douglas! We?re so glad to hear Mark provided timely, friendly, and thorough service. We?ll be sure to share your kind words with him?he?ll appreciate it! Thanks again for choosing Blue Bear for your home comfort needs."
Carole G.
Oct 2025
Gas Heating and Furnace Service
The technicians arrived on time and were very professional. They completed the job in a timely manner and throughly cleaned up all debris. I have used Blue Bear multiple times and will keep going back for future jobs.
Response from Blue Bear Plumbing
"Thank you, Carol! We truly appreciate your continued trust in us. Our team is always happy to provide professional, timely service and leave your home just as we found it. We look forward to helping you again with future projects!"
Brianne G.
Oct 2025
Tankless Water Heater - Install
Had oil heat system replaced to tankless, after converting to gas. Job was done perfectly, finally have unlimited hot water supply, and we have since used blue bear for other small plumbing jobs as they come up.
Response from Blue Bear Plumbing
"Hi Brianne Thank you for sharing your experience! We?re so glad to hear your new tankless system is running perfectly and that you?re enjoying the unlimited hot water. It means a lot that you?ve continued to trust us with your plumbing needs?we look forward to being there whenever you need us!"
Kristi L.
Oct 2025
Water Heater Installation and Replacement
Highly recommend blue bear plumbing ! Quick response to come out ! Got the job done fast and cleaned up very well , I will definitely be calling them again !
Response from Blue Bear Plumbing
"Thank you Kristi! We appreciate the kind words and you taking the time out of your day to share your recent experience with us."
John P.
Oct 2025
Ductless Mini-split A/C - Install or Replace
My Experience with Blue Bear was Excellent and I Couldn?t be happier. I recently had a two mini split heads installed, from start to finish the team was professional, Knowledgable, and incredibly easy to work with. They took the time to explain all the options, walked me through the installation processed, and answered any remaining questions I had. The installation itself was done quickly and cleanly-Everything looks neat and works perfectly. It?s clear they take pride in their work and genuinely care about their customers. I?d high recommend blue bear plumbing, heating and air to anyone considering any HVAC install including mini splits!
Response from Blue Bear Plumbing
"Hi John! Thank you so much for your kind words! We?re thrilled to hear that your mini split installation went smoothly and that our team made the process clear, professional, and stress-free. It?s wonderful to know everything looks great and is working perfectly?we always strive to deliver that level of care. We truly appreciate your recommendation and are grateful you chose Blue Bear for your HVAC project!"
Liam S.
Oct 2025
Ductless Mini-split A/C - Install or Replace
Blue Bear was great! The salesman was upfront and honest about pricing, and made the process super smooth. The install team was friendly and knowledgeable about the project.
Response from Blue Bear Plumbing
"Thank you for the kind words Liam! We appreciate you taking the time for leaving us a review. We wil be sure to pass this onto our management team."
Peter K.
Oct 2025
Heat Pump - Install or Replace
I am a new homeowner that was looking to complete a few projects around my new home but wasn't sure where to get started. I recently had a heat pump installed and integrated to my existing oil furnace by Blue Bear. The Blue Bear project manager helped explained the difference between fully electric heat pump systems and dual fuel heat pump systems, both options were Mass Save eligible so I would be able to benefit from an instant rebates and not have the hassle of filing rebate applications! Blue Bear took care of it all! We chose a dual fuel heat pump system and the installation looks great! I look forward to saving on oil consumption this fall/winter! Everything went well with our HVAC install and now Blue Bear will be installing a whole home well water water filtration system in my home! We look forward to getting rid of the water staining in our toilets and showers! The Blue Care maintenance plan was a no brainer to sign up for! I highly recommend Blue Bear! 5 out of 5!
Response from Blue Bear Plumbing
"Thank you so much for the fantastic review, Peter! We?re thrilled to hear that your new dual fuel heat pump system is running smoothly and that our team was able to make the process easy by handling the rebates and installation details for you. It?s great to know you?re already looking forward to the savings this fall and winter! We?re also excited to continue working with you on your whole home water filtration system and to keep your home running comfortably year-round through our Blue Care maintenance plan. We truly appreciate your recommendation and are grateful you chose Blue Bear to help with your new home projects."
John C.
Oct 2025
Heat Pump - Install or Replace
Had BB install a Bosch heat pump in place of my AC. this thing is awesome! Love new tech, told my cousin to do the same with BB, he’s getting it done next week!
Response from Blue Bear Plumbing
"Thank you for the great feedback! We?re glad to hear you?re loving your new Bosch heat pump?it?s always exciting to see new technology making such a difference at home. We appreciate your referral to your cousin and look forward to helping him with his install next week!"
Chris D.
Oct 2025
Ductless Mini-split A/C - Install or Replace
Just had blue Bear over to install some mini splits. They did a great job will hire them again!
Response from Blue Bear Plumbing
"Thank you for the trust and for the kind words Chris!"
Erica B.
Oct 2025
Gas Boiler or Radiator Heating System Installation
I just had Blue Bear Plumbing replace my 33-year-old boiler. They were AMAZING from the second I called call in!!! Angi was super friendly and helpful and got me scheduled same day. Which was awesome because I had no heat, and more importantly no hot water!!!!! Kyle a project manager was out that afternoon to take a look at my boiler and help me decide on the perfect replacement for me, which ended up being a Bosch “combo” boiler. He was patient, knowledgeable, and made the whole process easy to understand. He even found that my boiler was way too small for my house, which is why my living room never got up to temperature!!! It even looks so cool in my basement, especially compared to that big old metal box that used to be down there, I actually love it! I already recommend Blue Bear Plumbing to my neighbor for their AC project. They made my whole experience the best from start to finish!!!!
Response from Blue Bear Plumbing
"Thank you so much for the incredible review, Erica! We?re so glad Angi, Kyle, and the team were able to turn a stressful no-heat, no-hot-water situation into such a positive experience. It?s great to hear that your new Bosch combo boiler is keeping your home comfortable?and looking sharp in your basement too! We truly appreciate your recommendation to your neighbor and are grateful you chose Blue Bear for such an important project."
Brittany M.
Oct 2025
Central A/C - Install
From start to finish, our experience was outstanding! Our old A/C system wasn’t keeping up, and technician Jayden quickly diagnosed the issue—it still used banned R22 refrigerant. He clearly explained why that was a problem and was incredibly knowledgeable. Jayden scheduled a same-day visit with Comfort Advisor Jake, who arrived within the hour. Jake walked us through replacement options with total transparency—no pressure, just honest advice. The install team was scheduled quickly and completed everything in two days. They were fast, efficient, and respectful of our home. We’re thrilled with the service, the new system, and the whole team. In fact, we were so impressed that we’ve scheduled their plumbers to come out for more work next week. Highly recommend—10/10!
Response from Blue Bear Plumbing
"Hi Brittany, Thank you so much for sharing this thoughtful review! We?re thrilled to hear that Jayden, Jake, and the install team delivered such a smooth and positive experience for your A/C replacement. It?s great to know that everything from diagnosis to installation exceeded your expectations, and we?re especially glad you felt comfortable with the transparency and professionalism of our team. We truly appreciate your trust in us?not only with your new system but also with your upcoming plumbing work. We look forward to continuing to provide you with 10/10 service!"
Chad C.
Oct 2025
Commercial Tankless Water Heater Installation
Our technician was awesome from start to finish. Will be calling again for future work.
Response from Blue Bear Plumbing
"Thank you for taking the time to leave us a review Chad! We truly appreciate it."
Patty D.
Oct 2025
Water Heater - Repair or Service
Quick and efficient. Very confident with this company
Response from Blue Bear Plumbing
"Thank you for the kind words Patty! We truly appreciate it."
Marc D.
Sep 2025
Central A/C - Install
The communication was great! From our initial call with Skye to our estimate with Zach and the job done by Hialgo. We couldn't be happier
Response from Blue Bear Plumbing
"Thank you Marc! We appreciate you taking time out of your day to leave us a review."
Jonathan A.
Dec 2024
As a property manager, we contacted a local company to look at a furnace over a minor leak. I received a phone call from somebody who is wishy-washy, unprofessional, and caused me to treat the call with extra caution. After realizing he had no intention to look at the problem that was called about, I was explained that the heat exchanger was starting to have issues, causing carbon monoxide. When I asked, why doesnâ t the detectors catch it and he said Sometimes it doesnâ t and sometimes itâ s not bad enough yet. So I asked him is there a problem or something that you believe is coming and I could not get a straight answer. He threatened to shut the heating system off Safety concerns. To shut the heat off on my tenant on a cold day. My big issue is how they went about this, instead of shutting the gas off or possibly the breaker, I learned later in the day that they cut wiring inside of furnace. Which I promptly had repaired. And I had the heating system taken apart to confirm or deny whether the heat exchanger Had a crack in it or not. Come to find out everything is fine, all done, by a licensed HVAC person. After discussing this with other people, I have found that this company is prone to pressureTactics, threats and scams. Stay away from Blue Bear of Pembroke!! If you have any questions, you can leave a comment here or you can find me on social. Iâ ll be happy to walk you through why you should not hire or call this company.
Response from Blue Bear Plumbing
"Thank you for sharing your feedback. We take concerns like these very seriously, as the safety and satisfaction of our customers are our top priorities. We understand your frustration regarding the situation and would like to clarify our approach. When our technician identified a potential safety issue with the heat exchanger, they followed industry-standard safety protocols to ensure there was no risk of carbon monoxide exposure. Shutting off a system in such cases is always a last-resort decision made to protect everyone involved, including tenants. We strive to communicate these concerns as clearly as possible, and we're sorry if this was not conveyed to your satisfaction. Regarding the findings of your other HVAC provider, differences in assessment can sometimes occur, but our intention is never to mislead or pressure anyone. If you'd like to discuss this further or if there are any unresolved concerns, we?d be happy to connect and provide any additional clarity. Please feel free to reach out directly."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Blue Bear Plumbing is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
Sunday: Closed
Blue Bear Plumbing accepts the following forms of payment: CreditCard
Yes, Blue Bear Plumbing offers free project estimates.
No, Blue Bear Plumbing does not offer eco-friendly accreditations.
No, Blue Bear Plumbing does not offer a senior discount.
No, Blue Bear Plumbing does not offer emergency services.
Yes, Blue Bear Plumbing offers warranties.