Addario, Inc.

The job was done correctly, more efficient than a local plumber.

Received a call from Dave who informed me that he was 30 minutes away from arriving. He and Tim were very professional, helpful and knowledgeable. Explained the issue and the steps to be taken to repair. Dave also provided estimates of future repairs if the issue happens again. Overall, I was extremely satisfied with the service and outcome. They were finished in under an hour.

Josh was knowledgeable, personal, professional, and intuitive. Anticipated our needs, provided great transparency into our options and welcome our thoughts and suggestions throughout our appointment.

Addarios was terrific. They responded quickly to our issue and their technician was professional and knowledgeable

Luiz and Andy were great! They were friendly, professional and quick to replace the water heater.

Luiz was amazing. Holiday weekend and I called for emergency service, he was here in less than 1/2 hour. He was able to fix the main water line leak and he saved day. Highly recommend this company.

Luiz came on a busy Holiday Weekend to fix a broken spigot. I was in need of someone quickly. Luiz was here in a timely manner, called to let me know when he was coming. He was friendly and professional. Did the work quickly and clean up after himself.

Anthony and Doug were very helpful and getting the work done fast and on time.

Technician was friendly and efficient.

Excellent work overall. The team was highly professional and responsive and was able to work under a tight timeline. Two thumbs up for this company.

Great work!

The service was excellent

I am genuinely flabbergasted that this company has so many five star reviews. From the marketing practices to their customer service, my frustration with them was pervasive. The work they did seemed to be fine enough, but it was overpriced (I later discovered) and their communication at several stages was just abysmal. My attempts to have them remedy the shortcomings of their process gained no satisfaction. It also left a really, really bad taste to discover that their signs plastered all over the furnaces and water heaters in the basement of our condo building was not because they had some kind of relationship with the condo *and in most cases had no relationship with the equipment that their signs were on*. Just obnoxious. To top it all off, someone my email address was leaked from their organization which led to it being the target of hacking. How would I know it was them? They were the only company that I had given that particular email address to, Then they had the nerve to ask for a customer testimonial video. As if. Would not do business with them again.

Good job professional crew

they responded very quickly and work really hard to completed the job, very professional and they clean up afterwards.

Great work, very efficient and effective, prompt responses.

SCAM! Stay away! If I could give 0 stars I would. Called to make an appt for my central air which was not working. Was told on the phone by Erica that it's $149 for a consultation fee for a technician to come out and diagnose the issue and that this fee would be waived if I had Addarios complete the work and if I did not use them I'd be responsible to pay $149. This sounded completely reasonable so I agreed to the appt. The technician shows up and hands me an iPad once we are in my basement. He said the "troubleshooting fee" is $370.65. I was so confused and asked what the $149 is for. He said that is just to get him to the door but the troubleshooting fee is to diagnose the issue and if I decide to move forward the $149 is waived but regardless I am responsible for the $370.65. I was so confused and outraged and felt like i was completely duped on the phone. Had I known I would've shopped around. This is clearly a "hidden fee" that they intentionally did not mention. I called Addarios and was transferred to Erica who claims she is not a technician and would not know there is a "troubleshooting fee" which is complete BS as the technician told me a level one troubleshoot is $370.65 for non-members and $315 for members. This sounds pretty standard to me and anyone working there should be aware of this and has the duty to tell potential clients on the phone before sending anyone out. I am a petite female and at the time my husband was at work and I was home with my newborn. I felt intimidated to say the least...this is a dishonest company and I regret not checking these reviews before calling them. It seems I am not the only person who has experienced this. This behavior seems to be common practice and I will be filing a complaint with the BBB.

The service technicians Anthony G, Artie, and Chris were professional, efficient and completed the work flawlessly. Never mind how accommodating they were with my schedule. I highly recommend Addarios and itâ s staff.

Addario technicians came to install a new furnace. They asked me for payment before even turning it on. It did not work. I was without heat overnight and into the next day. They pressed me for payment before the unit was fixed. They did not seem to care that I did not have heat and were late coming back the next day to fix the problem. They did not seem to care about giving great customer service and all they cared about was the money. After my experience with them, there is no way I would recommend them to anyone.

Addario's Services did a great job installing a new high efficiency combo boiler in our home. After I requested an estimate, I got a quick call from the office to schedule a time for one of their comfort advisors to come out to our home. Sam, my comfort advisor was very knowledgeable, and I appreciated his low pressure presentation. Once the work was booked, because our installation was complex, Joe came out and came up with a plan to vent the exhaust on the side of my house to minimize the number of pipes on the front of my house. The installation went very well, and they installed a temporary water heater so we were only without hot water for less than a day. For the day we were without heat, they brought in plenty of space heaters to make us comfortable for that night. When the installation was complete, the installation technicians took lots of time to explain the operation of the new system, and to answer any questions I had. The system is working great and there have b

They are excellent

Excellent contractor - on time, hard working, professional, good customer service. I would recommend Addario Services highly.

Relatively to respond, conduct site visits, and move the work forward; exceptional customer service

very pleased and satisficed with the service provided in my home

Great service