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Peterson Oil Service

Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,

About us

We are a family owned business based in Worcester, MA with more than 50 employees. We are primarily a home heating oil delivery company but we own four gas stations as well. Our team of service technicians and plumbers are on hand 24/7 to service our customers heating, air conditioning and plumbing needs.

Business highlights

Emergency services offered
80 years of experience

Services we offer

We offer a wide array of services. These include home heating oil delivery, oil and gas equipment sales and service, plumbing services ranging from gas appliance installation to faucet repair.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.98 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
13%
3
0%
2
0%
1
25%
Showing 1-8 of 8 reviews
Torre M.
Mar 2021
1.0
$477
Peterson delivered oil for only the second time to my house and the very next day my boiler stopped working. When a tech from another company came out he diagnosed it as bad oil which damaged the boiler due to the bad mixture causing the system to run sluggish and the primary control to shut down. I had no heat and water for several hours. When Peterson pumped out my tank what was in there can only be described as what looked like thick bacon grease. When I asked if they could come clean my tank the customer service agent came back and said her manager would not do that because I decided I was no longer getting oil from Peterson and went with another company. I spoke to the manager who was rude and did nothing to rectify this situation. Instead of receiving my full money back like I asked I was sent a bill for their tech who came out and changed a filter which was gummed up due to their oil. Imagine being asked to pay for a service caused by oil they delivered. Seems like a pretty good scam doesn't it? After calling numerous times to try and get my money back and being given several different responses I was finally paid back money I desperately needed. However, Peterson refused to give me a full payment back stating that their technicians pumped out less than a tank even though the new company came and filled my entire tank with fresh oil. Rather than continue to fight with this company I decided to go to the attorney general. You should too if you have had similar experiences. Hopefully the attorney general will finally step in. The state fined Peterson $450,000, but what about the consumers who have been negatively impacted by this company? They never gave me options for other oil until I complained. By the time I was told about biodiesel it was too late and I had to pay to have my boiler fixed. If research shows that Biodiesel is not good to use in cold temperatures why does Peterson think it is ok to put 40-80% in peoples tanks which is way over the recommended amount of 5-20%?

Skip S.
Feb 2019
1.0
I am a prepaid customer for the full year. I paid in full in September. This is the second time this year they have let me run out of oil. I called them last Thursday and they promised I would be filled on Monday, Saturday and Monday. Obviously a lie! It is Monday night, no delivery and I am out of oil! Have been waiting three hours for a technician to call back. Stay away from this company.
Response from Peterson Oil Service
"Skip, we are sorry to hear that you are not satisfied with our delivery schedule. In December you did run out of oil, and as a result your heating system was not working. our technician came and gave you 20 gallons of oil to get you up and running and then the following day we delivered 280 gallons in your 330 gallon tank. Our company has a no runout pledge which we honored for your runout in December. This most recent incident you called our answering service for an emergency call. our answering service asked you if you had heat and you replied 'Yes". If you heating system is running then it has oil in the tank. The following day we came and made a delivery of 266 gallons and at that time your heat was still on and the system was running. We did not let you run out of oil in February. We have made adjustments to your account so that we deliver sooner so that you do not feel you are going to run out of oil."

Daniel C.
Jul 2017
5.0
Yes, I recommend this pro
$150
.

Danna M.
Jul 2016
5.0
Yes, I recommend this pro
unknown

Sarah B.
Dec 2014
5.0
Yes, I recommend this pro
$80
They were very nice. They came out quickly. The guy was very professional. The price was pretty good. He got it fixed within an hour. They charged for the part and an hour worth of labor. I had a small baby in the house and it was really hot that day. I needed someone to come out quickly. They had enough guys on their team that they're able to send someone out right away so that was nice. They're pretty standard for their prices.

Michael A.
Dec 2014
5.0
Yes, I recommend this pro
unknown

Phillips K.
Oct 2014
4.0
Yes, I recommend this pro
We've been using them for at least 5 years. We have a contract with them for cleaning and service if we should need it. They are a well established oil company in the area. If we have problems such as our heat is not working, they are very prompt at responding.

Deborah S.
May 2012
5.0
$500
They come when they are supposed to. I do not plan to use them in the future.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Peterson Oil Service is currently rated 3.9 overall out of 5.

Peterson Oil Service accepts the following forms of payment: CreditCard

Yes, Peterson Oil Service offers free project estimates.

No, Peterson Oil Service does not offer eco-friendly accreditations.

No, Peterson Oil Service does not offer a senior discount.

Yes, Peterson Oil Service offers emergency services.

No, Peterson Oil Service does not offer warranties.