Get matched with top gas fireplace repair pros in East Otis, MA

"4/5"

"They showed up on time. Quickly assessed the issues. Was very detailed and explained what needed to be done. Only issue was it started to rain and they had to get different cement for the chimney. That was not their fault. Just circumstances. "

"After Lowe's came to clean the dyer vents at my condo building, my dryer was no longer venting. I contacted them and initially they said they would send someone to check the vent. They then called back and said my vent was never clean because it was disconnected and they could not help me. This was strange because the dryer was working fine before they came. Also, in my trash there was foil tape that you would wrap around the vent. This made me think that they did try to clean the vent despite saying they did nothing. I contacted my management company who said there were never any previous issues with my vent. I called Lowe's back and told them this and they still insisted that they never touched it but would check with the technician. I looked into it my self and found that in the section of the vent between the dryer and the ceiling there was a mass of lint the size of a small animal (see the picture). It was so large that moisture from the dryer had also built up and flooded the bottom of the vent hose. The building manager was then able to clear another mass of lint from the section of the vent in the ceiling and the dryer then started venting to the outside. It was never disconnected like Lowe's said. It seems they started cleaning it and just jammed the dust all the way back to the dryer. Why they didn't finish removing it is a mystery. If they ever service my building again, I will refuse."

"You wrote a review for Osterman Propane A moment ago 1.0 star rating4/6/2021 Upon receiving a statement I realized a payment I put in the mail immediately upon receiving a delivery from Osterman got lost in the mail. Thus I wrote another check emailing and enclosing a copy that informed Osterman of both check numbers and instructed them to only cash one of the checks. Osterman cashed the second check on 2/23 and then cashed the lost check soon there after (3/3). I immediately contacted Osterman, regarding the errors. My initial communications were ignored. I had to call due to emails going unanswered. I was put in touch with the Plainfield office. Samantha said she would put in the necessary paperwork to get the refund sent to me. After communications with the sales manager, Stacey, and now again today with Samantha, I was told it takes three to 4 weeks for processing. She said the check was cut on 3/26. That was 10 days ago. It has been over 1 month since I contacted Osterman about the double payment. Today I told Samantha that on my next delivery I will need 3 - 4 weeks to process my next payment and asked if Osterman would be okay with this. She said she was sorry but she does not make these internal decisions. I asked to speak to that individual. I was hung up on. $659.53 has been in their pocket and not mine since March 3rd. Tom Melkus"

"I was very happy with the job they did. They listened to my requests and concerns and took care of each one. When I called the office they were responsive and came on the date and time that was given. The guys were polite and friendly. They broke the wire for my invisible fence but had someone come right away while they were here to fix it. The invisible fence worked fine when they left. I would hire these guys again."