Lowe’s Air Duct Cleaning

After Lowe's came to clean the dyer vents at my condo building, my dryer was no longer venting. I contacted them and initially they said they would send someone to check the vent. They then called back and said my vent was never clean because it was disconnected and they could not help me. This was strange because the dryer was working fine before they came. Also, in my trash there was foil tape that you would wrap around the vent. This made me think that they did try to clean the vent despite saying they did nothing. I contacted my management company who said there were never any previous issues with my vent. I called Lowe's back and told them this and they still insisted that they never touched it but would check with the technician. I looked into it my self and found that in the section of the vent between the dryer and the ceiling there was a mass of lint the size of a small animal (see the picture). It was so large that moisture from the dryer had also built up and flooded the bottom of the vent hose. The building manager was then able to clear another mass of lint from the section of the vent in the ceiling and the dryer then started venting to the outside. It was never disconnected like Lowe's said. It seems they started cleaning it and just jammed the dust all the way back to the dryer. Why they didn't finish removing it is a mystery. If they ever service my building again, I will refuse.

Excellent service from beginning to end. I first called to request the service, I could not speak with any members, but they promptly returned my call, understood the request and made an appointment. The day of service, the technician arrived on time and explained the work to be done and eventually his findings. He was very polite, professional and knowledgeable. He also gave us tips on how to better maintain the system for improved performance. Overall, excellent service. We highly recommend then and we will definitely use them again

Technician (Aramis Rojas) was super responsive, communicated with me well even though I wasn't home (left me thorough voice messages and called with details), did a thorough job. Would definitely hire again.

went very well, arrived on time. Mick was very professional, answered all questions and gave feedback on what he was doing. would hire again.

They did a good job cleaning the air du t

HVAC Duct Cleaning & Dryer Vent Cleaning

The tech was awesome, he explained all the steps prior to starting then showed me before and after pics of ducts, have great airflow now thanks Lowes

They were excellent, efficient and they explained everything and answer all my questions.

Technician was nice, arrived on time, answered all questions, and completed the work.

Hi, I have gotten duct work cleaning done in the past, and I would say they were average. The person who came to visit was on his phone most of the time, he didn't remove most of the inlet grills to do the cleaning. He used his cleaning gadget over the grills, which why I question the effectiveness of cleaning. And compared to my previous cleaning experiences, it was much shorter than I anticipated. Considering their attention to detail, and time spent on the job, I wouldn't hire them again. Price and communication was good, didn't have any issues there.

Communication was great with this company . I was given a 2 hr window of time of when they would arrive. Bruno even called to let me know that he would be arriving closer to the end of that window which allowed me to run out to do an errand. He the arrived at the time he indicated. He was very polite and explained things clearly. He asked it I had any questions. He didn’t try to do any unnecessary work and the work was done quickly. I would definitely recommend this company.

Bruno was terrific. He called ahead to let me know he was on his way, he explained the process, and showed me the results. Very efficient and professional.

I was very pleased with the service completed by Bruno. He called ahead of time to let me know when he would be arriving. When it conflicted with the time I pick up my son from school, he worked around it. He was friendly, took off his shoes as he entered my home, and explained the process to me. As he cleaned from the outside of the house, he continued to explain what he was doing and what he was finding. He discovered that the grate cover was placed over the incorrect vent (bathroom vent) and made the switch for me. As a result of a missing grate, we had a bird's nest clogging up the vent, along with years of lint build up. The cleaning took about half an hour. I learned more about the fire hazard of not cleaning out the dryer vent on a regular basis. I am now sharing this information with everyone. This company was able to schedule an appointment within two days while other companies had a much longer waiting list.

Very well: the ducts were filled with dust, dirt, and construction debris and now they are clean and shown to be so with their air duct camera. The technician was friendly, professional, and knowledgable. I'd highly recommend hiring them right after buying a house, especially if it is new construction. Also, if you have new filters on hand, they will install them for you after they are done. They have transparent pricing, you can pay online in advance, and I received a discount for doing so in April.

Bruno arrived early and gave me a full explanation of what he was going to do and the estimated time it would take. He was courteous and professional. He showed me before and after pictures of the air ducts. The company was very easy to deal with and I would certainly do business with them again

Mick was prompt, explained what he was doing, very polite and did a great job!

Technician was prompt and thorough, and explained the entire process.

Very well, the tech was very polite, explained and showed me everything he was doing, took pictures inside the ducts to show before and after . Would definitely hire again.

Prompt service, clear explanation of the work that was done. We bought a condo and had no idea if or when the ducts were last cleaned, but my husband and I both had an uptick in allergies after moving in so we thought duct cleaning was worth a try. It seems to have helped.

Everything was smooth and professional with one minor exception. The vents were all cleaned as promised. Photos were taken to show us. Everything was explained well. All questions were politely and thoroughly answered. Lowe's sent one man and he did have big equipment to carry upstairs. On one trip up the stairs the employee nicked the wall, but it was minor - we were having someone come to spot paint anyway.

The technician was efficient and cleaned up after the job.

It went very well. The person was professional and competent.

Very nice job. Worker explained and showed me what he was doing. Professional and courteous. This was a big job, was at home for 4 hrs. Great value. Only room for improvement was he did not clean and put back all registers. Highly recommend.

After going through all the five start reviews for LOWES AIR, I just got the air duct and vent cleaning job completed at my Condo. I roughly had 10 Air Vents and 2 return Vents to be cleaned. The technician arrived on time gave me heads up about his arrival which is good. It being a rainy day I expected him to use a tarp of some kind of floor covering before he brought in the air suction and other equipment on to my brand new hardwood floors, they are very dirty now. After bringing in all the stuff he started off by hooking up the air suction to the HVAC return duct to suck all the debris that might come up from the ducts. I was expecting him to seal all the vents with either plastic or tape (as shown in their pictures) before starting off so that the air suction is more efficient on the each vent on which he is working on, but did not. The efficiency of the air suction is lost. I turned on the air after he left and I can feel air quality is not so great, I feel some of the micro dust is still in the ducts which became lose after the cleaning. I was around when the work was performed and he told me that the system was sanitized. I asked him to confirm and he told me he can show the sanitizing dispenser in his truck. What would I gain from seeing the equipment ??. I checked the system after he left I am sure it was never sanitized.

Well, the technician was very prompt, diagnosed the situation, cleaned the ducts, and left detailed instructions as to future maintenance.