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"Home repair gone wrong… Do NOT use Connell for any home repairs! If you do make that mistake, do NOT hand over your final payment until ALL work has been completed to your satisfaction. A large dead tree uprooted and fell on the corner of my house during a rainstorm in December 2023. It caused damage to my siding, roof and chimney. A neighbor came to look at the damage and suggested a company to repair the roof and siding. It was Connell Roofing. I had not used them previously and would NEVER use them again for any work! They told me it would take 4-5 days to complete the work. They brought in a dumpster and began setting up their equipment in June 2024. Things seemed to be good. I was working remotely so could monitor the progress. On day 1, I had a woman contractor ask if she could use my toilet. Then the next day the same thing. Then a man asked to use my toilet. I decided to call the head company and they told me that workers should be going to the bathroom when they leave my house for their lunch break. In the 7 days that they worked on my house, they NEVER left for lunch. They were there at 7:00 am and left around 7:00-30 pm. When I went downstairs to my kitchen, I several times witnessed male workers walking towards the woods on the side and rear of my property looking over their shoulders. Then I saw them at least twice standing in the woods on my property about 25-50 feet from my lawn urinating. I reported that to Connell. You would think that if a company was going to spend 5 days working at your house they would bring a port-o-potty. I can only imagine them defecating in my woods had I not been working from home. Who knows, they may have done that while I was not looking. I prefer NOT to think about it. They played a boom box super loud! Even with my windows closed and A/C on, it was noisy to work in my office. One of my neighbors actually moved out of their house on the 3rd day and did not return until after the work was finished. The workers worked too long a day. I am used to getting things done after work in the evening in my yard like mowing and gardening, but that was all but impossible with the crew working until 7:30 pm each night. To replace my roof, they needed to remove all the old nails. Although they used a tarp to catch them as they were removed, and a magnetic equipment on wheels to gather them each night, I spent the next several months picking up nails all over my yard which must have numbers at least 200! I have a 9 year old daughter who often runs in the grass barefoot. I could only imagine the hospital visit if and bill if she stepped on one and it went through her heel. I have a small mudroom in which I built a beautiful wooden bench that I stained. When the men came in to reside that area (it was previously sided by the former owner), I watched one man feel how smooth the bench surface was. The workers then proceeded to stand on the bench the next 2 days working without a blanket and scuffed the heck out of the surface! I had to sand it several times and recoat it, but the dents and scrapes will remain. All of my gutters and downspouts needed to be replaced. It sounds easy to put 2 pieces of gutter pipes together, but if your workers are not properly trained, and there is a lack of supervision and inspection by Connell, problems will arise. The day the gutters were finished we had a heavy downpour. I went outside to see how the new gutters held up. The one by the garage was gushing water out of its sides for who knows why. When I looked a little closer I could see that the pipes were connected backwards, so the top piece was outside the bottom piece. Had that gutters been inspected, the problem would have been noticed before it rained. Although the workers used a tarp to shield my front door while removing the old siding, they did not protect when they put the new siding up. I had scuffs all over my black door so it needed to be repainted. When Connell sent a painter, he was not a professional. He clearly missed spots with the brush, and you could see that he did not have enough paint on his roller when he rolled the paint on. I called Connell several times then and then months later to get it repainted again. A few days after he painted it, the paint started shipping off. I had not touched it, not had there been a storm, it just was not painted right. 14 months of excuses and my door remains unfinished. I wanted to delay a portion of my final payment at the end of work in June 2024 until my door had been repainted to my satisfaction, but was heavily pressured to pay every penny then, and was guaranteed that the repair would be made to my satisfaction and soon. The workers in the head office talk a good game and are great at making excuses for their workers’ work but are slow/unresponsive to fix problems. Final opinion: DO NOT USE CONNELL FOR ANY REPAIR WORK."

"I just had my windows replaced in my condo and Couto Construction did a great job! Everyone was friendly and professional and it made the entire process easy."

"Marshall Building just completed my new roof. They previously did my new windows and siding. Their customer service, materials and workmanship are the best I have ever experienced in a company. Thank you to every one of your employees."

"I had a FANTASTIC experience with LCT! It started with a prompt response from them, setting up an appointment the next day after a tree fell on my house. James came down and explained everything thoroughly and gave me some options. After talking to a few other vendors, I knew I wanted to go with LCT. Their pricing was better than the other quotes and James was great to work with. Before the crew started any work I met the owner, Luis, and knew I had chosen the right company. He was just as great as James, very thorough and let me know what would be happening. In addition to needing the roof replaced we also had some damage to rafters and decking to replace. After the job was complete, Luis did a thorough inspection of the work and made sure I was happy with everything. The crew did an amazing job and I couldn't be happier with the work. The office staff was also great to work with! I got to meet them when I went down to pay the invoice. A 5 star experience from start to finish. Thank you LCT!"

"Super fast. Excellent work. Fair price. Couldn't ask for a better experience. Highly recommended."

"The crew replaced the aluminum flashing at my garage gable and it looks PERFECT!!! They cleaned up and the working area is spotless. They also cleaned my gutters and repaired some gaps at the gutter joints. I would definitely hire again"

"5 stars for the window replacement. Everything about it, and all of the various people involved (sales, measurements, installation, inspection) were fantastic. The installation team did leave some debris on-site, but the inspector took it away in his truck before he left. 4 stars for the siding work (subcontracted). They did a good job on a 90+ degree day. They did use some of our bricks that were being used as an animal barrier for our garden to level their ladder and didn't put them back. We also had language barriers that made the signing off process a littler longer. Some random metal pieces from the job were left in our driveway and boarders, but were easy to find before they did any potential damage to car tires. 1 star for the insulation work (subcontracted). The guy was supposed to come between 7-9 am, but due to a "communication issue" on their side, he didn't come until 12:30 pm. My wife took off work to be home to let him in, and had they told us he would be there in the afternoon, I could've been home and no time off needed. Punctual is supposedly one of their bill of rights. We wanted a radiant barrier put on our roof. He did maybe 70% and stopped, calling the job done. He also left a bunch of the fasteners on the floor of our attic and didn't take the time to cut off any excess material. My wife signed off on the paperwork without looking at the job (partially her fault), but the installer had her sign it on the first floor and made it seem like he was in a hurry to get back to PA where he's from. I called and complained about the job and sent photos and video. It was the end of the day, and I missed the call back, but there was no communication after. Without letting us know, it turns out, they are coming tomorrow between 10-noon. I only found this out because I called to complain about the gutter installation that was late and asked about a follow-up to the attic install. ZERO communication that someone was going to be coming, so now I have to take off of work again in hopes that they actually show up. It's not listed on the app that they tout as the greatest thing ever. 1 star so far for the gutter installation (subcontracted). The gutter installation was supposed to be done on Tuesday (two days ago, and a day after the siding since it goes on top of a portion of that), but then the app mysteriously updated itself to say Thursday (today) between 8-10 am. This isn't a huge deal since it's outside and no one needs to be home, but again, no actual communication from Power. At 11:30, we noticed that no one had shown up, so I called. It turns out, the install team couldn't source the black gutter materials, and so they'll have to do it tomorrow. ZERO communication from Power until I called them. The app even shows that they're still coming today between 8-10 even after I called and complained. It's supposed to rain today/tomorrow, and the manager assured me that it wouldn't do any damage to the siding that we just had them install. They have 10 bill of rights. They can go ahead and take off customer first, allocation, and punctual based on their descriptions. If you need windows done, I highly recommend them. When they try to sell you on other stuff, find someone else."

"I wouldn't use any other company. Bob Sullivan, Roy Nagle, and the whole Ranch Roofing crew of professionals have reroofed my Arlington two-family house, fixed storm damage over the years, and just recently replaced the second-floor front and rear porches/roofs. It is beautiful. They are honest, accommodating, top-notch craftspeople, who really go out of their way to be customer focused. From start to finish I felt taken care of and was confident the work would be A+."

"The work was completed — but if you missed something minor yet important, don’t count on getting it done afterward. Once they’ve been paid, they’ll completely ignore you, even if you’re willing to pay."