"Hello [Member Name Removed], I believe our Production team is currently working with you to resolve these issues. I am sorry for the frustration this has caused and hope we can rectify things for you"

"Hi [Member Name Removed] We are so sorry to hear your experience with our company was a negative one . We treat every project with the utmost importance and it appears we fell short here . Please know we will take this feedback and use this to better our process in the future and learn how we can improve as a company to better serve our customers ."

"Thank you for your stars"

"Hello. We are sorry to read about your unhappy experience. Capital may present a higher price than other contractors, however, we offer a full-service experience, a dedicated customer service team with highly skilled tradesmen . We offer you more than just a new roof. We don’t and will never stop at the installation of your project. We understand pricing is always a major concern when choosing a company for your home improvement project. You become a (CCC) Capital homeowner for life, and that means we offer you decades of experience and service, the best products in the industry, certified installation experts, and our entire team to answer any questions, and concerns you may ever have about your project. We know that CCC is not for everyone, and we do our best to meet your expectations. Please feel free to email us directly at [email protected] for any further questions"

"Hi [Member Name Removed], Thank you for considering Capital Construction .We are disappointed in your 1 star review . Our company has been serving New England for over [Member Information Removed] years. At Capital we take great pride in offering superior performing home improvement solutions combined with our team of expert installers to provide Peace of Mind protection for your home. However, we do not stop with the sale and the install. We not only market, sell and install but we support every home we improve with best in the industry warranties and five-star customer service. At Capital, you receive a premium top of the line service which does not compare to our competitors. Our client service team is here to serve you long after the install is complete and throughout the entire process. Capital has invested in the best people and products to ensure a five-star experience. We are sorry to hear that your experience was not representative of the exceptional Capital experience and apologize you interpreted our visit in the way that you describe. We realize our products may not be for everyone, however, we are grateful to provide information for consideration during the research or buying process. Again, thank you for having us out to your home & have a nice day !"

"Hello . We're sorry to hear that your experience setting up an appointment was unsatisfactory. As a company, we prioritize the presence of all homeowners in our meeting to ensure that everyone has their voice heard [Member Information Removed] is on the same page. We find that by having all home owners present it eliminates miscommunication [Member Information Removed] concerns later on . We found that this process creates the best project possible. We value our customers [Member Information Removed] continue to provide an excellent experience they expect [Member Information Removed] deserve ."

"Thank you for your review. We are delighted to hear you are happy with the outcome of your project."

"Thank you for your review [Member Name Removed]. We appreciate your business. The Capital Team"

"Thank you for taking the time to post your experience with us. We appreciate your business."

"Capital Construction do not have a contract signed in your name. We did price a project for a roof & deck, 12 months ago. A contract was signed on the second visit to the property. We applied for permits straight away but were then informed by the homeowner they wanted to make changes to the project and expand the deck. We received a permit for the roofing and deck demolition and were informed by the homeowner that they would provide us with a set of plans from their nephew, which we believe is [Member Name Removed] who wrote this review… We made several attempts to contact their nephew for plans, they were never made available to us. He blamed his engineer. We did not receive the new set of deck plans for 2-3 months. When we received the plans, we priced the new deck project and wrote up a new contract, No additional money was given to us for the new contract. We received the permit in 21 days and continued to work towards a start date. We then were notified by the homeowners that they no longer wanted to go through with the project. At this time our company had invested considerate time and hours to this project with our sales estimator’s time at the property, 4 hours spent cutting open a roof and an in depth roof inspection at the property, and hours spent at inspectional services , including the full approval from the historical commission, which the homeowner now has. Our company never claimed that custom materials had been ordered. We said if custom material were ordered there may be some financial cost. They were informed immediately this was not the case. Stated in our contract, we are not liable after 72 hours if a contract is cancelled. We did not follow through on this and returned a $20,000 deposit after a job was cancelled 12 months after the initial signing. We have extended the opportunity to discuss this with the homeowner/contract holder. We feel we were completely upfront during this entire process. We believe our approach was fair and honest and we always work with high integrity. Client Relations Manager"