"Thank you for sharing your concerns. We want to sincerely apologize that this experience left you and your family feeling misled. We understand how frustrating it must be to feel a project was not needed, and we take those perceptions seriously. While our teams are trained to guide homeowners through every step of the process with transparency and professionalism, we regret that this interaction did not reflect the standards we strive to uphold. Please know that we never intend to pressure any customer into a decision, and we appreciate you bringing this to our attention. If you or your family would like to speak with a member of our Customer Experience team directly, we welcome you to call us at 888-736-6335, option 2. We’d be happy to learn more and ensure your concerns are fully heard."

"Hi, thank you for taking the time to share your feedback. We regret to hear your disappointment with your window installation and for any concerns caused by the caulking and end result. From reviewing your project notes, we see that our team assessed the area and determined that fully sealing the section in question would have caused water to back up into the window pocket — ultimately risking more damage. We apologize if this was not clearly communicated, and we understand how that lack of clarity may have added to your frustration. If there’s anything else you’d like to discuss, our Customer Support team is here to help at (888) 736-6335, option 2."

"Thank you for taking the time to share your experience. We apologize for the confusion and frustration you described, especially regarding the communication around your project pricing and your interactions with our team. From what we can see in your project notes, it appears there was some misunderstanding regarding the payment of your projects. We are glad that you’ve since been in contact with our Customer Support team, and that they were able to clarify the pricing for you. We truly regret any miscommunication that contributed to your dissatisfaction, as it’s always our intention to be clear and transparent throughout the process. If there’s anything you'd like to discuss further, our Customer Support team is available at (888) 736-6335, option 2. We’d be happy to speak with you."

"Thank you for sharing your feedback. We apologize for the frustration surrounding your project, particularly with the clean-up. After looking into your project notes, we can see that you’ve since been able to contact our Customer Support team. We are glad to see that our team was able to complete your service request and address all your outstanding concerns. That said, we still regret that your experience fell short of your expectations. We take concerns like yours seriously and are always working to improve the quality and professionalism of our service. If there’s anything else you’d like to discuss, feel free to reach out to our Customer Support team at (888) 736-6335, option 2."

"Thank you for taking the time to share your recent experience with POWER. Feedback is incredibly valuable to us, as it helps us to identify our shortcomings and improve our business. We sincerely apologize for any undue frustration or inconvenience caused by this delay. We are actively working to diminish the occurrence of service delays, but there is still work to do. We take our service promise seriously and, while we are glad that you have a timeline for a service appointment, we will be sure to reach out if an opportunity presents itself to reschedule your appointment at an earlier date. If you have additional questions or concerns please feel free to contact our Service team at (888) 736-6335, option 2 at the prompt."

"Thank you for taking the time to write about your experience. We sincerely apologize for any undue frustrations this may have caused you. Your feedback is incredibly valuable to us, it helps us to identify our shortcomings and improve our business. In trying to best serve you, we attempted to identify your profile within our system by utilizing the address that you shared with this Angi review. We were unable to find any project in our system tied to this address. Please email [email protected] with your contact phone number or project number so that we may identify your profile in our system and we will do our best to resolve your concerns."

"Thank you for taking the time to write about your experience with POWER. We are glad to hear that you are satisfied with your windows and window installation. We apologize for any undue frustration you’ve experienced during your project and will work with you to resolve all of your concerns as quickly as possible. After looking into the details of your project, we can see that we currently have an appointment scheduled for you and we are confident that this visit will resolve your outstanding concerns. If you have any more questions or concerns please reach out to Service Department by dialing 888-736-6335, option 2."

"We are very grateful you took a moment to share your experience. We understand that we aren’t the cheapest option available, and through our 30+ years in business, that’s never been our intention. Our team has worked extremely hard to create a competitive and value-based solution for our customers that streamlines the installation experience, high-quality products, and a stress-free process. That’s why we offer our own unique, high-performance products that come with a lifetime labor warranty and a team of highly-trained service professionals. We are so sorry for the behavior of our representative feeling as you do and this is completely unacceptable. We believe in treating all people we encounter with the respect they deserve, and sincerely apologize that courtesy wasn’t extended to you during our meeting. We will investigate this internally, but if you would like to discuss this matter in more detail, please email us at [email protected] or give us a call at 888-736-6335 (select option 2 when prompted)."

"Thank you for taking the time to review your experience. We are incredibly sorry to hear about the concerns you have regarding your recently installed project. We take our customer's concerns regarding the quality of our work extremely seriously. Not only does it mean we fell short of our service promise, but we also understand how frustrating it can be when you aren't happy with your home improvement project. But rest assured when you partner with Power on a project, you are partnering with a company that will honor its service promise long after installation day. Please email [email protected] with your contact phone number and home address so that we may identify your profile in our system and attempt to resolve your concerns. This will allow us to gain additional information about your project and best serve you."

"Thank you for taking the time to write this review. We apologize for any inconvenience caused while working with us. Our products have a lifetime warranty that protect our products from a multitude of different incidents that may occur - and we honor our warranty in every case that it fits. Unfortunately, this specific case falls outside of our warranty coverage. However there may be other options to try and resolve your concerns, but they won't be 100% covered under warranty. If you have any other questions or concerns please call our Customer Care team at (888) 736-6335, option 4 at the prompt."

"Thank you for taking the time to write this review. We sincerely apologize for the undue frustration and inconvenience you’ve experienced throughout your project, as this level of service is well beneath our expectations. Please note, that when you partner with Power on a project, you’re choosing a company that will stand by its products and services well after the original installation to ensure your satisfaction with the completed work. The clean up, damage, and communication issues that we have caused following your project is not representative of the level of the service we aim to offer our customers and your home should never have been left in that condition. After looking into the details of your project, we can see that a service appointment is scheduled for you to resolve your outstanding concerns. If you have any further questions, please call our Warranty Service team at 888-736-6335, option 2 when prompted."

"Thank you for taking the time to write this review. We never force unwanted sales appointments onto customers, not only is that unproductive for us, but it is a massive invasion of privacy for homeowners, which is why we go through many steps including confirmations calls to you home day of to confirm that time and date we are coming to a scheduled sales appointment. If that call isn’t picked up and confirmed by a homeowner than we wouldn’t show up to the home.  However we would like to sincerely apologize if you feel as though we overstayed our welcome in your home, as that is never our intention. Sometimes they take longer than anticipated, but in our 30 years of business, we have found that our customers appreciate the care and thoroughness in the end.  It is true that we require all decision makers to be present in the home at the time of the estimate - we respect all homeowners, and we never agree to a project unless all owners and relevant parties are present and on the same page. We also would like to mention that this practice stands regardless of a homeowner’s gender. We understand that this can be inconvenient in some cases, but we find that it is the most effective way for us to begin a project without any miscommunications and mistakes. We want all parties involved to be comfortable and aware of what to expect in the process.  Lastly in regards to our pricing, it has never been our goal to offer the cheapest option available - instead our aim is to offer long term value to our customer for their investment in a premium product and service. Additionally, we have always delivered one of the best experiences in the industry. With our pricing model we are also able to offer steep discounts on agreements signed during the initial estimate. We hope this give you a better insight into how we operate, and we apologize again for any inconveniences this process may have caused you."

"Thank you for taking the time to write this review. We apologies for any misunderstandings or miscommunications that may have occurred in regards to our warranty practices. Unfortunately accidents caused by outside parties, such as in this case, aren’t repaired for free under our warranty and come with a service fee in order to repair. To this date we are still awaiting for your call so that we can make sure that you are 100% satisfied with your home improvement project. If you have any other questions or concerns please feel free to reach out to our Warranty Service team at 888-736-6335, option 2 when prompted."

"Thank you for taking the time to write this review. We apologize for any undue frustration you’ve experienced during your project and are committed to resolving your concerns and leaving you satisfied with the finished work. After looking into the details of your project, we are glad to see that we already scheduled a follow-up service appointment to install the full screens as discussed. If you would like to discuss this matter in more detail, please reach our Warranty Service department at 888-736-6335, option 2 when prompted."

"We appreciate you spending a few moments reviewing the time you spent with Power Home Remodeling. Your feedback is incredibly valuable to us, and we are always looking for ways to improve. Our Warranty Service department have been actively attempting to resolve the issues you brought to our attention. At your earliest convenience, please contact us so that we may discuss resolution options to address all of your concerns. We look forward to hearing from you soon. You can reach our Warranty Service department at 888-736-6335, option 2 when prompted."

"Thank you for taking the time to write this review. We are pleased to hear that your window project went well, however we apologize for any undue frustration caused during or after the install of your roof. Not only does it mean we fell short of our service promise, but we also understand how uncomfortable it can be when you aren’t happy with your home improvement project. We take our customers’ concerns seriously and will work with you to resolve all of your concerns as quickly as possible. We have already contacted management in our Warranty Service Department and alerted them as to your concerns. They are putting together a resolution plan as we speak and will contact you shortly to discuss in detail. If you have any further questions, please reach out to our Customer Care department at [email protected] or 888-736-6335, option 4 at the prompt."

"Thank you for taking the time to write this review. We sincerely apologize for the undue frustration you’ve experienced throughout your project, as this level of service is well beneath our expectations. We regret the communication and shipping issues that impacted your project, but rest assured, that when you partner with Power on a remodeling project, you are partnering with a company that does right by its customers. Furthermore, all our our installation partners are trained according to Power’s installation standards so that we can guarantee a consistent level of quality across the entire organization. After looking into the details of your project, we can see that a service appointment was scheduled for you on 10/03 to resolve your outstanding concerns. It looks as though those issues have been addressed. Per our records, all outstanding service requests tied to this project have been fulfilled, but If you have any questions or would like to discuss this further, please give our Customer Care team a call at (888) 736-6335, option 4 at the prompt."