Get matched with top sump pump installation pros in Arlington, MA

"The owner Eric was very responsive. He came over to measure and give me a quote very quickly and was able to have the work done the next morning. Kyle and Charlie that did the work did a good job, were professional, did clean work. They did a good job helping me understand the process."

"Over charged my father for a backwater valve repair gave him an invoice with no specific breakdown on the job that was done. Had to request for a breakdown invoice Charged him $4k for a 4 hour job that was not done properly as the basement re flooded again. Gave me a run around for 3 weeks to get a breakdown on the invoice. As you can see from the screenshot.poor work Watch out for these guys. They don’t get the job done and they overcharge. We had to also pay for their the permits they were suppose to already have. And also pay for the rental truck and fuel! Second image is from the basement re flooded again after work was done"

"This company was excellent to work with from beginning to end. My geothermal well pump that controls my HVAC was not working in the middle of August. I was looking for a new company as I had grown unhappy with the prior company. I had reached out to a few companies. Clear Water not only got back to me right away, the owner personally followed up (while on vacation) to make sure I was getting excellent customer service. The company is very responsive. They sent out a tech the following day to diagnosis the issue. They stayed in frequent communication to let me know the status of the parts that had to be ordered and when they would schedule the work. They showed up promptly on the day of the scheduled repair. I then put a claim through homeowner's insurance as the tech mentioned he thought the cause of the failure was a lightening strike. The company worked with my insurance company for the to inspect the failed well pump. I will be reaching out to Clear Water in the future if I have any problems with my well. Highly recommend."

"Patrick was great. He pulled a Rat from my kitchen line so great service!"

"This was my first experience with O'Brien PlumbingWorks. They replaced my hot water tank and repaired bathroom sinks. They did an excellent job. They were punctual, professional, easy to work with, gave me some good advice, etc. I will definitely call them again for plumbing work in the future."

"I would not hire these guys again"

"Snaked our main drain but ultimately didn't fix the issue"

"I hired Merrimack Valley Plumbing to install a boiler in my home, and my experience was overwhelmingly disappointing. While the boiler functions, the installation process and quality of work raised numerous red flags. I want to share my experience to help others make an informed decision when considering this company. Installation Issues Code Violations: The exhaust is less than 3 feet from the gas meter, and the holes drilled in the joists for intake and exhaust are less than 2 inches from the bottom, both of which do not meet code requirements. Improper Venting: Both the exhaust and intake vents are installed too close to the ground (not meeting the 12-inch clearance required for expected snowfall) and are too close to each other (less than the 12-inch separation required). Unsealed Penetration: The hole drilled in the siding was left unsealed, creating a potential entry point for rodents. Condensate Drain Issues: The installed condensate pump is leaking and wasn’t tested. Additionally, rather than a permanent drain installation, they daisy-chained it into a pump for a portable air conditioner. Wiring Errors: The zones for the primary bedroom and second floor were wired backward, causing overheating in both areas. Missing Outdoor Sensor: The outdoor temperature sensor, critical for proper operation, was not installed. No CO Alarm: A carbon monoxide alarm was not installed, which is essential for safety. Unprofessional Workmanship: Trash, including a metal duct pipe, was left in the crawl space near live electrical wires. Process Concerns Permit Delays: The company failed to file permits before starting work. I only discovered this after contacting the town permitting office myself. Mismanagement and Delays: The project stretched far beyond the promised timeline, with repeated excuses about missing parts and limited crew availability, despite prior assurances that the job would be completed in two days. Broken Promises: They claimed a project manager would take measurements in advance to ensure a smooth installation, but no one came. Additionally, they rescheduled initially, promising a larger crew, only to send a single plumber on the first day. Misinformation and Deception Throughout the project, I encountered multiple instances where Merrimack Valley Plumbing provided misleading or false information: - They lied about the dates permits were filed. - They claimed delivery issues caused delays, though they should have anticipated these based on the advance photos provided. - They repeatedly shifted blame rather than taking accountability for the delays and issues. Overall Experience While the boiler itself works, the installation was riddled with code violations, safety oversights, and poor workmanship. Additionally, the company’s lack of transparency and repeated dishonesty made an already frustrating situation worse. I would not recommend Merrimack Valley Plumbing to others. Their lack of professionalism, disregard for safety codes, and failure to take responsibility for their mistakes created an unnecessarily stressful and costly experience."

"The work was done correctly and promptly, but quite expensive. On the plus side, he presented all the options and didn't really try to upsell. Just the facts."