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"I felt compelled to write a review to simply document my experience with Velasquez Flooring. I do not wish anyone to find themselves in the position I am now in after hiring Santos and his crew to re-model my bathroom. Not only did I have to find a new contractor to completely re-do the bathroom but to also fix the additional damage caused by Santos and his crew. I have included some pictures/ stills from a video I took immediately after to timestamp/document their work. I do also want to point out that one of the google reviews is by Santos (the actual contractor himself) and one is by his wife (Kate). I only noticed this after I went back to look at reviews recently, as I am still quite shocked by this situation. I hired Velasquez flooring to re-do my entire bathroom. And unfortunately, the quality of the work they did do was not only extremely poor but they did not actually complete the job (although Santos told me they were done originally before me noting all the issues and then did not offer solutions to address all of the issues). In addition, they caused additional, new damage in a variety of ways. If this had not happened to me personally, I would never have imagined such poor work could have been done nor so much additional damage. Santos acknowledged how poor the work was and gave me nearly all my money back in labor costs (he kept $250 in labor). When he did this he actually mentioned running into this issue before, which is scary as no reviews mention anything like it. However, I am still out the costs of materials as I had purchased all materials, the costs of re-doing the entire bathroom, and the costs of fixing the additional damage that him and his crew caused. I did reach out to Santos to see if he would be so kind as to reimburse me for at least some of these costs especially the new damage – and he had a lawyer write a threatening letter to me in response. In no specific order – here are the issues (see some pictures that document many of these issues). The tub was not installed level (very off), which of course leads to water pooling (while they were testing it out) and collecting around the front of the tub (among other issues). Santos and the crew did not waterproof the concrete boards behind the tub/shower tile/grout work. The tile/grout work around the tub was also installed crooked and was not sealed. The grout was not mixed properly, so rather than a solid black grout, it was various shades of grey and even white in certain areas. The grout also had various holes in it all around the tub. Due to the combination of these issues, water leaked from around the shower/tub down into the downstairs bedroom (new damage). Thus, not only did this work look awful but is not functional/properly installed in any way and can create further damage if I were to continue to use in its current state. I have had multiple contractors/ inspectors come out to assess the work to try to see if I could salvage any of it without creating further damage and unfortunately the consensus is that it needs to be entirely redone (e.g., tub re-installed, all tile and grout re-done, etc.). Santos and his crew installed a recessed mirror/medicine cabinet crooked and caused damage to the bedroom wall (the wall on the other side of the bathroom) when doing so. They also scratched the mirror and left white paint all over the frame. They installed two totally different baseboards and did not finish properly painting the bathroom. The shower door was installed entirely crooked, with tile and grout crumbling behind it. There is grout all of many of the tiles in the bathroom - they never even cleaned this off. Santos and his crew did not properly install the sink and while they were supposed to install new valves, they just left the old ones and spray painted them black. I knew because they weren’t the ones purchased for installation and the spray paint was rubbing off. Again, I write this to simply provide an honest review/documentation of my experience with Santos and his crew - specifically with regard to a bathroom re-model."

"Bud and his Team did an outstanding job of construction. We did inspections of the work every few days to ensure that everything was going to plan and to our liking. If we say things that we did not like they were addressed that day or the next without a lot of back and forth and explainations as to why something was the way that it was, It was addressed to our standards. We made a few modifications to the plans during the process and the price decreased and that was discussed and was taken off of the final negotiated price of the project. I also liked the fact that we paid during phases of construction and a final payment was agreed upon after we both were satified that everything on the punchlist was satified. They did an excellent job and I look forward to working with them again"

"Great work and scheduling. The crews were always prepared and on time"

"We had a wonderful experience with Carlos and the Hometown Team. My husband and I were moving from out of state and nervous to hire someone to install our floors when we could not be there to oversee the progress. Carlos put us totally at ease. His communication was awesome. All phone calls were returned promptly and he was patient and thorough when answering my many questions. He was able to source the flooring we wanted and got it delivered quickly. They started install on the day that was promised and stayed late after finding the floors needed to be leveled. When he found an issue with some damaged floorboards, he sent pictures immediately and explained what needed to be done. He sent pictures and was in touch at every step. Did I mention the flooring? It’s beautiful and exactly what we wanted. I have not seen one flaw in the workmanship. When I inquired about how to protect the floors for the upcoming movers, he was kind enough to make an extra stop to bring us paper & plastic to cover our floors and steps. Working with Carlos was a wonderful experience!"

"Dave and his team were great. Dave worked with me and my request for hardwood floors. It was time consuming but worth it. My floors look amazing!"

"All was great . Finished on time with care and protection. Clean up was superb… nothing left ; nothing to complain about"

"Steve did a great job on power washing my house. He was very professional and courteous. He arrived close to the time he said he would be here. I'm very pleased so far. I will be looking to hire him for future projects."

"It was an amazingly easy experience with The Floor Source. I'm going through a master bathroom remodeling project, which has been somewhat of a nightmare. The Floor Source was a piece of cake to work with. Everything went as scheduled, on time, correct materials, courteous employees, efficient, quick solution to an unexpected problem, installer never smoked; an overall wonderful experience and love the LVT! Thank you Floor Source. Hope we can work together again."