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"The first time we had them do work in 2020, everything went very well, which led us to continue using them. Kevin Smith (owner) even came out once on a Saturday to help us with an HVAC leak. Unfortunately, things changed in the last year and I can no longer recommend this company for your home improvements. Doug, who works for Kevin is amazing, and we loved working with him. This negative review is regarding the owner and how he conducts his business and treats a repeat client. In April 2021, we discovered an issue in our master bath. The bathroom was DIYed by the previous owners, who installed a beautiful steam shower. The ceiling began peeling so we called to have them look at it. He said the previous owners didn't prep the ceiling correctly for a steam shower, or install a fan inside the shower. Within a few weeks Doug came out to patch the ceiling. He patched it just fine, but the ceiling was still taped and we were told we needed to get the drywall guy out to finish fixing the issue. We spent 11 months waiting for this step. In that time, we were extremely patient. I never ONCE complained about how long it was taking. Kevin always told me how busy they were and our issue wasn't urgent so I didn't press the matter. Every month or so I would follow up and ask when we could get the ceiling finished and it was always the same response: "We are so so busy, it's going to be a last minute thing where he calls you when he can come by." In the meantime, we had another issue come up with our main level bath, which sits directly beneath the master bathroom shower. I noticed a leak in the ceiling, about 6 inches in diameter. Carl (plumber) came out and said the seat in our shower wasn't caulked correctly and needed to be fixed. He suspected water was getting in that way and caulked it. When I asked what to do about the ceiling in the main level bath, he said to spray mold remover on it and repaint it. When I asked Kevin he had the same response. Fast forward to March 2022. The drywall guy finally came to fix our shower ceiling. He told us it was fixed and could be painted. We called Kevin to get Doug out to paint it. Doug began painting, only to find that the entire ceiling above the shower was wet, not just the spot that was patched. He tried to paint it and the paint started peeling. He called Kevin to discuss and they decided to finish painting and come look at the ceiling again. Over the next month, Kevin sent multiple people over to look at the shower ceiling to figure out what to do. At this point, I am wondering why nobody realized the entire ceiling above the shower needed to be replaced, instead of the one small area, after we had multiple people look at it. While we were waiting for next steps, I noticed the same spot in the main level bath, which is beneath the shower was wet again. This issue was never resolved, even though we paid them for "fixing" the issue by caulking the shower seat. I told Kevin there's still an issue, and he said he would have Doug come by and will "call when he can drop by." I followed up and asked if we could please try to have both issues resolved before the last week of May, as we had family coming to visit. I sent this via text 3 hours after Kevin and I chatted on the phone for 20 minutes. I got a response a few minutes later saying "we cannot get this completed by that date. Based on this and past job requests then canceling them, I don't think we are the best fit for you and your family moving forward." We never once accepted a job request and then cancelled. In 2021 I asked Kevin for an estimate on getting one of our toilets replaced. He took a very long time (well over a month) to get me the quote, so we went with someone else to replace the toilet. I told him this - and this is before we signed anything or accepted anything. Throughout this entire time we had been working w/Kevin, he only sent us a quote for ONE job, which was the first job they ever did for us in 2020. He never sent quotes, just had his guys arrive and then would send the invoices. We always paid our invoices on time. We probably spent about $1000 on the master bath issues, that were never actually fixed and we were left with a bigger mess than when we started. We hired a new contractor in late April 2022 & the first day he came out to look at the shower, he suggested tiling the ceiling. He also told us the shower had a pipe leak, which is what was leaking into the main level bath ceiling. Both of these issues had a plan for repair in place within 1 hour and have both been fixed and we are only in June. What took Kevin over a year to figure out, only to be left with a bigger mess than when we started, took James only 6 weeks to fix. The pipe leak was fixed within 2 days. The new contractor is Porterhouse Contracting. James is amazing and will give you outstanding customer service, which is not what you will get going through Kevin."

"Our Inspector was not thorough at all. He turned the water on for the bathroom sink and then the shower in the front bathroom and when he did the water in the sink almost stopped flowing and he didn't notice that so I pointed it out to him and from that point he should have proceeded to ck the water flow in the rest of the house to see if the whole house had low flow issues but he didn't. The Inspector also noticed a flexible gas line off of the water heater that ran through the floor into the crawl and to a wall heater just on the other side of the wall and said it didn't have a ground on it but he would look at it in the crawl space but he didn't go over to where the flex gas line was. When he proceeded to the crawl space he only checked a very small part of the crawl with the largest areas of the crawl only accessible or visible through passthrough openings due to solid block support walls and this is a very easily accessible crawl space. I pointed out a wet looking spot on one of the block walls which was on the other end of the crawl from where we were and he wouldn't check into that and told me to ask the homeowner if they had and leakage issues in the crawl space so we had to get another crawl space inspection from another company 2 days later, and I'm sure the home owner would have said oh yeah you are gonna be screwed when it rains. No appliances were checked for proper operation. During the attic inspection he didn't see a switch for the attic light so he used his flashlight, I looked at the light to see why he didn't turn it on and I followed the cord up and over the door where it was plugged into a droplight that had no bulb or guard on it exposing a shock hazard and it was ran over to an outlet and plugged in so I pointed that out to him also because he didn't see it. The Inspector never found the Master bedroom and bath (unbelievable) that is in the back corner of the house down a hallway so none of that even got looked at. The $75 charge for a Septic Inspection consisted of turning on the kitchen sink faucet, putting the dye in the drain and immediately proceeded to make 1 pass around the property which he went well into the neighbors back yard and I had to tell him about that. This Inspector was extremely absent minded on this day. I did follow J.M. through this whole inspection process."

"First I would like to say that everyone I dealt with at ICSR was great! From Erika who made the appointments to Jeremiah who did the inspection, to Terry and his crew. They were all friendly, respectful, and knowledgeable. Jeremiah explained in detail what needed done in my crawlspace. There was a lot of damage due to termites in the past. I knew this was what needed done as I had another Company look at it as well. They backed out because they thought the crawlspace was to narrow to get the work done. I agreed to Jeremiah's plan and about two weeks later Larry and his crew came out to do the work. I will say it again, Larry and his crew were great. They worked so hard and in horrible heat and humidity. They were always friendly and smiled when I saw them. Larry always let me know what they got done that day, and what the plan was for the next. They cleaned up the work area, and took away any and all debris. I have full faith in ICSR and Larry and his crew that the repairs were done right. I am so glad the plan with the other company fell through, as I think I ended up with the best!"

"From the bidding process to clean up, Sure Seal handled my roofing needs and issues masterfully. Always available to answer questions, provide detailed information, and work within the nuances of a specialized project, Sure Seal was thorough, efficient, and courteous. Their bid was competitive. They worked closely with me and my insurance company to make the process easy and stress free! A+ HIGHLY RECOMMENDED."