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"This is only a limited summary. Buyer, especially seniors, BEWARE! Average product, but very poor installation quality and workmanship. BCI-BathPlanet of Indianapolis arrived an hour late without calling, and no return calls from the office, sales rep., or service manager. They damaged three areas of an adjoining wall into another room using a Sawzall. And, they left without telling me. I had to cleanup the paint and drywall debris. The next day they arrived, and I showed they the damage. They admitted they damaged the wall using the Sawzall. I withheld $500 of my payment. It should have been at least $4,000. They promised the following business day, a Monday, they would have someone call to make the repair that day, but they did not show and did not call. When I called their Customer Service, BCI-BathPlanet would not return my calls total of about 20 times. I had to stop by their office twice but they claimed "there was nothing they could do" to make the service manager return calls. They refused to have the owner call me. Our sales rep. used deceptive sales practices by claiming to be a part-owner. The office told me he was not a part owner. When I visited the office they said I could only talk with the service manager. Shower shelves fell off the walls. Caulking was very poor. After almost three months they finally attempted to make some initial repairs. So.e were satisfactory, but others were so bad I had them remove parts of the decorative trim because they said "it was the best they could do"."

"When we needed a new furnace/A/C system, we purchased an expensive unit from the company that had been doing our annual inspections. The unit was installed in May, 2018 and, although the A/C worked fine, the heat would never turn on when it got cold. The dealer sent their servicemen out 5 or 6 times in the Fall/early Winter of 2018 to get it started each time but if it got warmer and the heat turned off , it would never start again on its own. Each time the servicemen assured us that the problem was fixed after they replaced parts or did overrides on the system. When we turned the heat on in the Fall, 2019 and it didn't start AGAIN, I called Bryant who provided me with the contact info of Bloomington Heating and Cooling, advising that they were their "authorized" dealer in my area. I called the company and Kevin came out the same day to thoroughly inspect our system. Ultimately, he discovered that the installer had used an adhesive compound that was so expandable that it nearly closed off the gas input pipe and likely had caused pcs. of adhesive to get sucked into the modulating gas valve. After replacing the modulating valve and, more importantly, cleaning out the gas pipe, the furnace came on by itself and started again after shutting off with higher temps. The original installer just kept getting the furnace to engage without searching further to find the real problem. I'm so impressed with Kevin and Bloomington Heating and Cooling that I wanted to let others know their outstanding skill level. Never again will I buy a system from someone who does annual inspections without doing due diligence. I want the best and that's what we've found in Bloomington Heating and Cooling! Despite it taking over a year to get a new furnace to work as it should, I'm relieved to have found a company willing to look deeper into problems and find long-term solutions. We'll be using Bloomington Heating and Cooling for annual inspections from now on, confident that if there are future problems, we have an excellent resource!"