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"The work was done professionally and quickly. Made my life safer, but gave me a beautiful bathroom."

"When we needed a new furnace/A/C system, we purchased an expensive unit from the company that had been doing our annual inspections. The unit was installed in May, 2018 and, although the A/C worked fine, the heat would never turn on when it got cold. The dealer sent their servicemen out 5 or 6 times in the Fall/early Winter of 2018 to get it started each time but if it got warmer and the heat turned off , it would never start again on its own. Each time the servicemen assured us that the problem was fixed after they replaced parts or did overrides on the system. When we turned the heat on in the Fall, 2019 and it didn't start AGAIN, I called Bryant who provided me with the contact info of Bloomington Heating and Cooling, advising that they were their "authorized" dealer in my area. I called the company and Kevin came out the same day to thoroughly inspect our system. Ultimately, he discovered that the installer had used an adhesive compound that was so expandable that it nearly closed off the gas input pipe and likely had caused pcs. of adhesive to get sucked into the modulating gas valve. After replacing the modulating valve and, more importantly, cleaning out the gas pipe, the furnace came on by itself and started again after shutting off with higher temps. The original installer just kept getting the furnace to engage without searching further to find the real problem. I'm so impressed with Kevin and Bloomington Heating and Cooling that I wanted to let others know their outstanding skill level. Never again will I buy a system from someone who does annual inspections without doing due diligence. I want the best and that's what we've found in Bloomington Heating and Cooling! Despite it taking over a year to get a new furnace to work as it should, I'm relieved to have found a company willing to look deeper into problems and find long-term solutions. We'll be using Bloomington Heating and Cooling for annual inspections from now on, confident that if there are future problems, we have an excellent resource!"

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."