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"very good would call again"

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"Unbeknownst to us, our fuse box caught on fire and we were without any power. Ron and Angela arrived before the time they said they'd arrive. Ron completed the rebuilding of our fuse box in over an hour short of his estimated time of completion. They brought a generator to keep our refrigerator running - we did not loose anything from it . They also brought a battery operated fan which they lent to us for our relief from the 90+°F heat. They were professional and easygoing throughout their stay. Ron knew his way through this problem. I would definitely recommend them for any electrical work you might need."

"Robie, is a true professional. He arrived on time everyday. He finished all work within the quoted time frame. I will definitely hire Robie again."

"It was excellent! Our family could not be anymore satisfied with Mike and Judy's professional guidance and attention to detail, for our total kitchen remodeling. We are a family of five and Mike worked daily, persistently, to get us back into our kitchen. Everything went smoothly, ordering cabinets and countertops, flooring and tile .We were impressed with Mike's cleanliness. He would sweep and organized his tools and have everything he used for the day put up and out of our way. Mike has an eye for detail. Our family could not be any happier with our new, beautiful, modern kitchen, thanks to Mike and Judy Banter! We would highly recommend them!!"

"Needed to get some damaged vinyl siding replaced after a bad hail storm. Sam came out literally 25 minutes after my initial post on Angie's. After hearing sam say that they are here to help me and not to earn some ridiculous huge margin like the other guys, that really swayed my choice on who to go with. The price and quality of work definitely reflected that. All the pieces were replaced and they even took care of some extra pieces that had holes in it from the previous home owner. I will be calling this company back to do more work on my home in the future. Highly recommend using them for your exterior needs. They have gained my business!"

"They responded quickly, came out the next day and completed work. Guys were professional, cleaned up neatly and very affordable."

"Fantastic work!"