John & John Associates Inc

They got in touch with the insurance company and told them this one that I had was too old and rusty and I needed a new one. The insurance company gave them no flack. They went and bought it and put it in. The installation went really well for me. The insurance company sends the plumbers, but if I had to pay myself I still would use them.

They came, and my hot water heater that I had for years had messed up and they came and saw it was rusted up. They called the insurance company and got me a new one. They came back the next day and put it in.

Wonderful, it all still works and some of the work was done 8 ago.

Not well. It was a young guy who did not bring the proper tools to complete the job. He said that he had forgot the rotor rooter and would need to go get it. Well, some how that changed to him saying that he tried to unplug it with some other piping tool he had but couldn't clear it and if we still wanted it clear, we would need to call back and set it up with John for an additional fee of over $200. I was not happy about this. Me and my husband decided to call a professional well service company and they told us that our well was fine. It was not going dry and what needed to be done was that the well pump had to be replaced. That company was C&J Well and Drilling from Brownsburg. If you have a well, I would highly recommend them, not John & John. We have been customers of John & John for years. They were always my go to plumbing company and I would typically probably rate them an A-B for regular plumbing service. After this apt. though, I could not ever give them a professional rating like that again. The young man was very friendly, but had to stay on the phone with his boss to figure out what the problem was. I don't think it was all his fault. I think they should have sent someone with more experience in servicing wells. I do think it's his fault for not bringing the rotor rooter though. I don't think it's appropriate to come and complete service without the proper tools. I gave the office a detailed explanation of the problems that I was experiencing and feel that they should have at least came prepared to fix the problem. I think carrying a rotor rooter should be a necessary, basic tool to carry as a plumber. Maybe I'm wrong. Just my thoughts. Unfortunately, I will not be able to use them again. I hope they are able to make some improvements to the company.

In general, everything went well - until I discovered a leak from one of the newly installed valves. It was replaced the same day I called, but was told it had not been installed properly the first time. Still, they made it right, but it was an inconvenience to have to work around their schedule a second time.

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The best thing I could say is that they got to the job quickly but they weren't very communicative in telling me how long it's going to take. It was on a rental property. They didn't ask the renter's permission to stay there and they were there all night. I got a lot of complaints from the renter because he felt that was a violation of his privacy. They were working the whole time. It seemed like if there wasn't a supervisor there, the guys that were working would screw around. The supervisor would come back and they had some stupid excuse. It ended up being the supervisor who stayed there all night to get it done. The price was average. The quality of work seemed to be fine. I would use them on a smaller job that I knew that wouldn't take so long.

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I bought a brand new central air for this house right after I moved in. The air conditioner went out only after half the life of the air-conditioner.The people that put it in wanted to sell me a new one. It should have lasted till 2020. I thought, "This isn't right." So, I called these guys. They found the problem. It was just a wire that had burned. They did a good job. They're very good. They know what they're doing. I was really pleased. They have worked on everything. Our plumbing got clogged up. We had really old sewer pipes. Roots had grown into it and clogged them up. So, we had to put in a whole new section of pipes. So, we've used them for plumbing, for furnace and for air conditioning. Any time we have a plumbing problem, I call them because they come and they're reasonable. I will always call them for any plumbing problems that I have. We're very happy with them. They come on time. They tell you what happened, explain it to you whether you could fix it yourself or not and what you need to do to keep things up to snuff. They're really good about that. They come on emergencies. If they don't directly answer your emergency call, they will call you right back. They don't ignore you for a long time. They'll call you right back. They don't waste your time.

They were putting in a bath and they told me it would take about a week and it ended up taking around 3 weeks. They kept not showing up and not calling me. I actually had to go to their office several times to get them to do anything. It was pretty awful. They did good work but when they showed up, their customer service was terrible. They are a little higher than a couple of other people out there. The water kept coming back out and I contacted them and someone said they'd take a look at it. They said they'd have the boss come out but the boss never came out and they never returned my calls.

They were pretty good. They were ready.  They explained everything very well, and the charge was reasonable as far as I remember.  I don't remember much.  And they did a good job.  He was very personal and explained to me everything.

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