ReNew Services Inc
About us
Business highlights
Emergency services offered
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8108 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 6% | ||
| 2% | ||
| 2% | ||
| 1% |
Showing 1-25 of 108 reviews
J B.
Jan 2017
HORRIBLY. It took almost 12 months for a 3 month project. They went as long as 4 weeks not on the job. They would not answer phone calls or emails. They claimed that they did work that was not completed. We had to hire an attorney at our expense to get them to take action. They sent a bill that was ~$10,000 more then what we owed them and then put a lien on our property. Again, more attorney expense and fortunately we had photos to document our case. We finally had to hire another company to finish the work as they would not show up. While we are not entirely sure why this happened, it appeared that ReNew bit off much more than they could chew (not skilled/equipped for remodels, especially high end older homes). I will say one positive outcome is that we have not had any water leakage into the basement yet, so at least their initial waterproofing seems to have worked. But still, it is definitely not worth dealing with their profound unprofessionalism so absolutely cannot recommend this company.
Joseph B.
Apr 2016
Long story shortened:
Quoted : 8/2015 First day of work : 8/31/2015
During installation since this was the last item, we paid themAt the end of install, went to look at stuff.
We are now in April, the missing cabinets are in (have been for over a month), yet I can not get a call back to get them installed. You get no response from "personal" cell phones/ / emails, no one answers at the main company line or calls back from left messages. In the past if you did get someone at the main line and ask for a call back, you still would not receive a call back (until the 4th/5th time you called in for the month).
The only reason I am still working with them is because they have already been paid, which was my mistake before checking over the work. I have lost faith that I will even get the work completed at this point and hope to just get the last of the cabinets delivered, since they are technically my cabinets since they are to replace the incorrect ones.
Read the reviews and check the ratings, I would not use Angie's "overview" ratings, they are not accurate. You can see the flaws I am talking about in many of the reviews. Do not believe the sales hype if you do call them, its all flowers and rainbows at that time and if anything goes wrong, its all downhill from there with this company.
Quoted : 8/2015 First day of work : 8/31/2015
- Show up with no appliances or cabinets
- Find out manager of project no longer works there
- stove installed
- floors cleaned
- room painted
During installation since this was the last item, we paid themAt the end of install, went to look at stuff.
- they were not the right cabinets (not painted white inside)
- they did not even check before installing them
- forgot a cabinet door
- drilled handles in incorrect spots
- microwave venting was never set up properly
- not all the cabinets were ordered, they had only two cabinets
- no installation happens
We are now in April, the missing cabinets are in (have been for over a month), yet I can not get a call back to get them installed. You get no response from "personal" cell phones/ / emails, no one answers at the main company line or calls back from left messages. In the past if you did get someone at the main line and ask for a call back, you still would not receive a call back (until the 4th/5th time you called in for the month).
The only reason I am still working with them is because they have already been paid, which was my mistake before checking over the work. I have lost faith that I will even get the work completed at this point and hope to just get the last of the cabinets delivered, since they are technically my cabinets since they are to replace the incorrect ones.
Read the reviews and check the ratings, I would not use Angie's "overview" ratings, they are not accurate. You can see the flaws I am talking about in many of the reviews. Do not believe the sales hype if you do call them, its all flowers and rainbows at that time and if anything goes wrong, its all downhill from there with this company.
Tammy M.
Oct 2015
The owner came back to address all issues.
LARRY D.
Aug 2015
We were at work, so they were on the "honor" system. We feel their "honor" was deficient.
1. At times, they were punctual. Other times, they were weeks late
2. Several items appeared to never have been completed: For example:
-- they claimed they cleaned the carpet in several rooms -- but broken glass remained
-- they claimed they painted the bedroom walls -- if so, their paint don't smell
3. They used the cheapest materials and replacement parts that they could find -- for everything !
4. At least their salesman was super-polished,
1. At times, they were punctual. Other times, they were weeks late
2. Several items appeared to never have been completed: For example:
-- they claimed they cleaned the carpet in several rooms -- but broken glass remained
-- they claimed they painted the bedroom walls -- if so, their paint don't smell
3. They used the cheapest materials and replacement parts that they could find -- for everything !
4. At least their salesman was super-polished,
Dave H.
May 2015
unknown
Craig O.
May 2015
It was covered by insurance. I thought they did a great job. They were very thorough. We had some water leaking in the basement and they did a walk-around of the house and noticed that one of our drain wasn't feeding the water far enough away from the house so for a hundred bucks, they put an additional drain extension and buried it under the ground and put it out there so that it solved the problem rather than just patching it up. I was impressed that they went to find out what the cause was and solved that problem rather than patching it up.
Ryan H.
Apr 2015
Our fire happened on 04/10/2014 and we called Renew soon after. We looked into three different companies before choosing Renew and I am glad we chose them overall. This was a huge project and everything turned out great. I do have to say it took a bit longer than planed. We were told we would be in by end of November or mid December 2014. We moved in by 01/31/15 with all of their hard work last minute. They got a lot done in a month to finish the project in time. We still had a few things that needed to be done when we moved in but they came out to fix them as time went on. Our landscaping still is not done but most things in the house are done. Chuck was our project manager and he is AMAZING!!! I really couldn't have gotten through this major project without him! He would always answer his phone and if not he would call me back quickly. We ended up adding a bathroom and making a more open floor plan downstairs. Tony the owner worked with us to make those changes and he was open to helping us save money in other areas to make those upgrades. Insurance of course did pay for most of it. We did have to pay some over due to the upgrades we chose. I was extremely happy that Renew was open to our ideas and helped us make it work. They all worked together and made sure I was happy with everything. I feel like they have became my friends rather than my contractors since we worked together almost everyday for almost a year to get us back in our home. There were some communication issues at times and some times I wasn't happy but with this big of a project, it would be hard to make things go perfect. After something so tragic and losing everything, it is great to start out new and we have our home the way we want. Thank you to everyone at Renew for all of your hard work! It is so good to finally be home!
JENEE S.
Apr 2015
unknown
Abhinav S.
Feb 2015
It was very good. The owner came out quickly. His team worked efficiently.
Lisa G.
Dec 2014
Renew Services did a fantastic Job. I had a situation where my Insurance company had sent a notification that I needed siding repaired or they would cancel my insurance. I never received the notification and my insurance agent notified me late and so I was in a major time crunch. I contacted Chris Baughman (He is a GEM!!!!). He responded quickly and my repair job was done before the deadline. Not only that but he also gave me some feedback that would help me with my insurance company. Very Knowledgeable, professional, Always reliable and responsive. I greatly appreciate them helping me in a pinch!!! (P.s The place where the work was done was a single family Residential home, 1937, I prefer not to publish my address publicly).
JANE W.
Oct 2014
All they did was pull back the carpet and cut out the pad that was damp. Well then the remainder of the job was going to be a bit more than originally expected. So a second person came out to give me an estimate to complete the job. they never came back, but instead sent me a bill for the remainder of the job even though the never finished the work. I called them and they apologized and sent the owner out. He promised that I would have the estimate within 24 hours, but again I never received anything from them. I am back to square one and have had the carpet pulled back in my basement for almost 6 months.
Pat B.
Oct 2014
They came when I requested as we needed quick service because we were having work done in the same area on the next day. Work was done very well. Worker paid attention to my requests. He even made sure everything was cleaned up very well before he left.
Response from ReNew Services Inc
"Thank you for the kind words! We enjoyed working with you as well and are very pleased to hear about your positive experience. If there's ever an opportunity to work together again in the future, we'd love to hear from you!"
ESTELLE H.
Aug 2014
Relocated downspout, water proofed corner of the basement, and plugged some holes to outside.
Response from ReNew Services Inc
"Thank you for the great review. It was a pleasure working with you and we look forward to talking with you again soon!"
Steven L.
Jun 2014
the works were done with responsiveness and quality.
RHONDA A.
Jun 2014
The cracks were filled but there was an area that did not get fixed so they came back out and found the problem and took care of it.
Lisa G.
Jun 2014
unknown
D D.
Jun 2014
They were prompt.
John S.
May 2014
Everything went well. We've had several good rains since the work and no water has made its way in the basement. They were prompt and professional.
Response from ReNew Services Inc
"Glad to hear that everything went well and we've been able to keep the rain water where it's supposed to be - OUTSIDE! Thanks for the kind words and please reach out if there's anything else we can help you with!"
Jaclyn H.
May 2014
We worked with Chris, and he is fantastic! Professional and personable. The work was done by individuals that took the time to make sure the job was done well. When we had a small issue arise, they were out the next day to look into it. I would definitely hire them again!
Response from ReNew Services Inc
"Thanks so much for the kind words! We've worked hard to identify ourselves as a company that is known for its professionalism and willingness to go the extra mile for quality. These types of comments are very motivating and appreciated! We enjoyed working with you as well, and please don't ever hesitate to give us a call again!"
Ann T.
Mar 2014
It went well. They did a great job. Everything looks new and they prevented the problem from getting worse.
Response from ReNew Services Inc
"Thank you for the kind words. We will share your feedback with the staff. If there is anything else we can do for you, please don't hesitate to give us a call! Thanks again!"
Pete D.
Feb 2014
They did a great job and I would recommend them.
Response from ReNew Services Inc
"Thank you for taking the time to leave this review. We appreciate the kind words and the recommendation. We’d love to get some additional feedback from you to learn how we could have earned an A rating. If you have any concerns, we’d appreciate the opportunity to address it and correct it right away. Please feel free to reach out by phone or through our website with any additional comments. Again, thank you for the great feedback and we’ll share this with our staff!"
Karen R.
Feb 2014
ReNew did a fabulous job on our restoration! I called them at 7:30 in the morning and they arrived by 8:15. Once they assessed the level of damage, they had people out to restore by 9:30. They tore out carpet and started fans right away. They arranged to have our pool table taken down. We were able to get nicer carpet for same price because they have their own carpet showroom (eliminates the middle man). The flood was a result of a plumbing error, so ReNew worked directly with the plumber for payment (they admitted the error and agreed to pay for damages). ReNew kept us updated on status of carpet, when they could install, etc. It was a great experience.
Response from ReNew Services Inc
"You just made our day! Thank you so much for taking the time to leave this review. We've always believed that the homeowner should have full control over what goes back into their home after it's damaged. That's why we've created our showroom and the slogan, "Don't Just Restore...ReNew". A flood in your basement can be a nightmare of an experience. But when we receive feedback like this proving that we've been able to turn it into a positive experience, it makes all of our hard work well worth it. If there's ever anything else we can do for you, you know where to find us! Thanks again =)"
Judy G.
Feb 2014
We live in old house with concrete blocks linning basement . They also installed a sump pump to let any moisture that accumulates to run outside. We did call them back when spots reappeared and they came out immediately. Am waiting for spring thaw to see if more spots appear. We are pleased with their service. Recommended to neighbor.
Response from ReNew Services Inc
"Thank you for the nice feedback and for the recommendation to your neighbor. It was a pleasure meeting you. If you run into any issues come Spring, definitely give us a call!"
Makenzie H.
Jan 2014
Chris came out as soon as possible. He was very professional and arrived on time. He was able to quote the job and do the work at the quoted price. He was an extremely nice guy and knowledgeable about the work. Chris explained everything to me and completed the job seamlessly. He must be a huge asset to this company. I will look to hire him again if I have any roofing needs in the future.
Response from ReNew Services Inc
"Thank you so much for the kind words. We're thrilled to hear that you were impressed with our company; specifically with Chris. We shared your feedback with him and he was very grateful. If there's ever anything else we can do for you, please don't hesitate to give us a call any time! Thanks again!"
Ron C.
Jan 2014
The young men were very polite, wore shoe coverings to protect the carpeting, did their job and gave clear recommendation.
Response from ReNew Services Inc
"Thank you both for your feedback. That crazy cold arctic weather definitely took its toll on the pipes of many homes like yours in the area. While the situation was unfortunate, we're glad we could be there to help you guys get your home back to normal, and it was a pleasure meeting you. Thank you again for taking the time out of your day to share your kind words!"
Licensing
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FAQ
ReNew Services Inc is currently rated 4.8 overall out of 5.
ReNew Services Inc accepts the following forms of payment: CreditCard
Yes, ReNew Services Inc offers free project estimates.
No, ReNew Services Inc does not offer eco-friendly accreditations.
No, ReNew Services Inc does not offer a senior discount.
Yes, ReNew Services Inc offers emergency services.
No, ReNew Services Inc does not offer warranties.