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"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"Job completed"

"The vendor was very nice. Prepared. We investigated the issue together and identified next steps. No issue was found and he let me know ahead of time that if he cut the drywall, he would not be replacing it. But, he did clean up after himself, which I appreciate."

"They got the old sump pump removed and installed the new one. They even disposed of the old stuff which I greatly appreciated. They were wonderful and would call on Greenwell Plumbing again."

"The work was exceptional and surpassed our expectations. The reason for this was the skilled men who were sent. The head of the crew was Marvin and he was constantly checking the work. When something didn’t meet his standards, he showed them what needed improvement and saw to it that work met his expectations."

"Robie, is a true professional. He arrived on time everyday. He finished all work within the quoted time frame. I will definitely hire Robie again."

"Surface Restoration took our old dingy tub and made it sparkly white! It looked brand new! I was thrilled with the outcome and when I had an issue/question a few months later the gentleman came out and it looks like new again! I want them to do my other tub. Highly recommend."

"It's hard looking for the right person to do anything handy in your home, let alone a major three-bathroom remodel. I met with four contractors before I chose Louisville City Handyman (LCH), one whose reputation deemed them experts in remodeling 100-year-old homes in my neighborhood. Their quote was very close between LCH, but what sold me on LCH was how the contractor, Keenan, communicated with me during the quote assessment, and I am so glad I decided to move forward with him. Keenan was highly communicative, ALWAYS punctual, showed up every day (for over three months), gave up-to-date updates every week, cleaned up after every shift, and on top of all that, he was really pleasant to be around. I work from home, so we interacted daily. His creative problem-solving skills amazed me. He has this great ability to provide the highest quality of work even when something unexpected comes up, which often happens in houses as old as mine. He focused on delivering my vision, never looking for shortcuts or the easy way to do things. For most people, the longer they're in business, the more they lose integrity in their work. As the years go by, I'm certain that won't be an issue for LCH. I caught Keenan standing back and looking at what he and his team had accomplished after completing the job. People like him and companies like Louisville City Handyman are rare these days. I would, and have, recommended them to everyone. As we continue to remodel our home, LCH will be top of mind."

"Craig was the most responsive and careful contractor we've ever worked for. He immediately came to look at the project and provided a detailed and reasonable quote. He and his crew were extremely responsive and even willing to work on the weekends to ensure that the project was complete. If you need any tile work done at your house, use Craig and his company. I know I will in the future."

"Very smoothly. If there was a problem, it was taken care of immediately. Very pleased."