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"It was a major job. They were polite, and the fee was high but reasonable. Years later, I haven't had any problems."

"Smith came to our house to diagnose a problem that involved replacing old cast iron sewage pipes inside the house throughout the basement floor to the foundation where the new pipes would connect to the outside sewer line. It took L D Smith several attempts to inspect and diagnose the problem. Once they did diagnose the problem and explained the situation to us, we agreed to move forward with their recomendation to replace water and sewage pipes in the house to the foundation and connect the new pipe at this point to the outside line. Directly after the pipes were replaced, a faint odor of sewage began to build up in the basement. The odor slowly and steadily increased over several weeks and after about 3 to 4 months it became unbearable. At that point, we asked them to return to the house to see what was causing this problem. When they came to the house, they: 1. claimed there was no odor (despite my husband, myself, and a professional plumber stating there was a strong sewage odor originating near the connection of the interior and exterior pipes). 2. claimed that they stood by the work they did replacing and connecting the pipes and that the sewage odor we thought we smelled could not possibly be caused by a fault with their recommendations or their work. 3. would not look at the pipes they replaced or assess the problem unless we paid an inspection fee. If, and only if, we paid for a new inspection and they found that they were at fault, would they honor the warranty on their work. 4. suggested we seek out a second opinion to determine what the source of the sewage odor problem is and only if the second opinion determined L D Smith was at fault, would L D Smith honor the warranty on their work. After an extremely difficult interaction with this company about this problem, we decided to seek the help of another company. The new company assessed and diagnosed the problem right away and determined that L D Smith's diagnosis and recomendation for repairs was flawed or incorrect, that L D Smith installed the interior basement pipes incorrectly, that sewage was backing up in the pipes L D Smith installed, and that L D Smith connected the interior pipe to an exterior pipe that was broken and leaking sewage and water into the soil along the basement wall. The back up of sewage in the interior pipes and the leak in the exterior pipe was causing the intense sewage odor inside the house as well as on the outside of the house. We are grateful that we did seek out a second opinion to diagnose and correct the massive mistakes L D Smith made in our situation. After our experience with L D Smith, we are not able to trust them to be professional or fix the mistakes they made and face even greater costs to have our sewage drainage problems corrected. We regret calling on LD Smith and will not call on them again. Our advice to anyone who has a significant problem like ours is to call another company for help."

"Sheila made it so easy to schedule. Bryan was efficient, respectful, took time to educate, and thorough. Their pricing is fair and transparent on their website. Would recommend to anyone, even those who are anxious about their first inspection like me! Excellent work guys, thank you."

"The whole experience was a disaster. Wanted to convert an old bath tub to a tiled walk in shower, which they said they could do for about $5000. After first meeting end of Jan, all I got was the run around. There was a first meeting, but other than taking measurements, not a lot was accomplished. I got an initial quote of $5000-$7500 for the shower and a quote of $2300-$3000 for 3 quartz vanities for 3 bathrooms. I had to pay $750 to schedule a designer meeting, at which most but not all decisions were finalized, including picking out the quartz. By now it was middle of March. I received a final contract for final costs of $10,288. Immediately after signing, I realized the contract did not include a credit for the $750 I already paid. When I reached out to them, I was told that the quartz price had gone up and they would be charging me an additional $2000, almost double the original quote. AFTER I SIGNED THE CONTRACT. I tried to speak to manager, got more run around, then was told they were refunding my money, which they did rather than fix this mess. So they wasted 2 months and now I have to start over with getting quotes. I find it ironic that another company who quoted me $2500 for 3 vanities in Jan, honored their quote end of March."

"These are the nicest people to work with and they know their stuff. My sister and I both use them for the plumbing needs in our condos and refer others to them because they are so reliable and honest with their work, their quotes, etc. I find their pricing to be very fair. I am so glad my sister introduced me to Mike T, Summer, and the team. They are ACES with me!"

"Scheduling was easy, and very pleasant. Mission Mechanical Technician Aaron arrived on time, and provided a detailed investigation into the sump pump alarms that were going off every time it rained. Aaron tested each sump pump, and concluded that one of them was going bad. Aaron replaced the pump, and then tested the effectiveness of the entire system. During the complete system test, Aaron determined that the drain line had a blockage, and showed me how he came to the conclusion. He clearly knew his job, and how to inform the customer of the causes which created the need for service. I like the fact the Aaron not only explained what was wrong, but why it went wrong. Great service!"

"This is the most honest and capable heating and cooling company that I have ever used. We had a business and he serviced our huge air conditioners for years plus our home. He put in our new furnace. He services our AC. I strongly recommend him."

"Arrived on time and did a great job."