J & C Well Drilling, Pump & Plumbing

"I want to thank Mr. And Mrs. (member name removed) first sincerely for awarding J & C the privilege of addressing the well problems they was having! I appreciate the patience shown us in troubleshooting an repairing a system that had multiple symptoms an a couple of different issues. In which ultimately we was able to repair so there should be no issues for years to come. Secondly thank you so much for taking the time to make such a great review! I realize all to well it's a blessing when our customer by choice takes the time to express their thoughts an experience of an with J & C. I hope you never need our services again. But if you should we would be honored to be of service again! Sincere Best Wishes an Blessing is our wish for you Mr. & Mrs. (member name removed) ! Sincerely, James @ J & C Well Drilling, Pump & Plumbing."

"Thank you very much for the Kind words! and taking the time to make a report! Thanks to Customers such as you Member just concretes that J & C is a Company that prides its self with the knowledge of the Systems we service, and to always keep the Customers best interest in mind the whole while! J & C also takes pride in it's Craftmanship using only the best material available! So Thank You Member for the great report! Sincerely, James"

"Thank God for people such as this customer!!! That he took the time to make a comment of our Service performed for him. J & C is exactly the way he described, Unparalleled knowledge, Honest, doing only what is necessary for our customers! At a Fair Reasonable Rate! J & C also is always Striving to become even better! J & C used to be Crystal Clear with a history of reports here on Angie's list as well. J & C is proud to say all of our reports as Crystal Clear were good! Not one bad report! Unfortunately as J & C we have had a bad report prior to this Report from this customer, an have tried to explain the whole situation from our side of course, So Hopefully more Customers of J & C is Angie's List Members an take the time as he has! So we can continue to have only good reports! and an A Rating!!! Thanks Again you are Greatly Appreciated! Sincerely, James Kimes J & C Well Drilling, Pump & Plumbing."

"This Particular Sewage sytem was very old. We had to track dowm the Correct pump to install. We acquired the pump as fast as posible and installed the pump. Other issues existed with the system and an estimate given to customer for the repair. Customer called couple weeks later and hired us for the repair did the repair which kept the sewage from the pressurized system from coming back in the pit. A check valve. in order to install had to deal with sewage coming in pit while repair is being done. The Rubber Fernco the Customer refers to is a 11/4" and is used on high pressure sysytems in many situations. A common part for Any prerssure sytem we noticed no signs of a crack in the system. or would have repaired or definately informed the customer of further steps that would been needed. J & C would have done repair for the customer. But customer did not call us for a chance to diagnose or repair. J & C is a 24 hour emergency service company. But even though Sometimes we can not be at a customers quickly, but customer is informed of this ahead. Customer had other estimates to repair system, and all was a new system at a much higher cost than customer has accrued on the replacement pump installed by J & C. I simply have to say it was an old grinder system with other needed repairs that occured. J & C apologizes for not being able to respond on the one occasion promptly, but did as soon as possible. But J & C does not understand why customer did not call us or leave a voicemail concerning anorther problem with the system, not the pump we replaced but the piping for the system. We really would have loved to have done the neccesary repair. Also J & C feels it has lived up to our work and material. J & C also is deeply disturbed by such a report. Our track records shows much different!!! J & C is sure this could have possibly ended better if we had the chance to diagnose an repair said crack. These circumstances pertain to this: when a repair is done to a system or pump replaced we can not be responsible for other problems that develpoe down the road with the complete system that does not pertain to said repair or replacement. there obviously was another repair needed per customers report. J & C would have gladly done the repair neccesary. We still stand by the manufacturer warranty for the pump replaced! I am truly sorry for any inconveniences the customer feels we are responsible for by not being available one occasion but was there soon as possible. J & C regrets that a customer of ours feels this way and reports so negatively of J & C. I assure J & C has many years experience in Grinder Repairs an Replacements. And will comtinue to offer our services at a reasonable price with quality material as well as craftmanshiip.. Sincerely, James"