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"I had Canneys water come out because our water softener was stopping water flow in our entire house! They test the water and inform me that it's simply the filter which had a 1/4 layer of sediment on it. Canneys were who installed the unit. After install they walked me through use and maintenence of the unit but forgot to tell me there was a filter on it that needed to be changed every 6 months or so. I have had the unit 3 years!! In the three years they have been been out twice and never said anything about a filter. They said not to mess with the panel because the FILTER is set so many times a day✔️, to only use crystalized salt✅ but NOTHING about a filter and the unit is a medical necessity for our daughter. Then they say they can even replace the filter because they don't carry that style. So they did nothing as far as servicing my equipment AND the call would not have been needed if they had instructed me properly. So after being informed of the problem, one of the original installers was present and admits to not telling me that. I say listen, I'm expecting a significant discount on this service fee because had you told me about the filter it wouldn't have been necessary nor did you service my equipment! We call the main office and the OM speaks to the owner Kevin who says Ill take off. $25. I say absolutely not. I'm willing to pay half but given the circumstances I think that's more than fair. Owner refuses to discount more than$25 of the$139 service price stating, You are responsible for reading your own owners manual. As a small business owner, I think fairness, integrity and customer service are crucial to your business, as is word of mouth. I did read the manual but was walked through what I was supposed to do,and specifically told me not to mess with anything except the salt. Additionally they did not have the filter needed and told me they would charge an additional $139 to install if they ordered it. They also spotted up almost 2 hours late and did not call. I had to call to find them."

"American Home Shield (AHS) warranty is replacing my broken microwave with a new one. I received the new microwave on 11/11/2020 and notified AHS it was in my possession. Part of the warranty contract includes the installation of the new microwave. AHS typically assigns contractors themselves. However, this time AHS contracted with C & R Services with a dispatch number on 11/13/2020 for C & R to assign a local contractor to do the install. After two weeks of waiting and not being contacted by C & R or a contractor, I called C & R to follow up on the status. They said it would be 1 to 2 weeks from the date they received the dispatch from AHS. I informed them it had been 2 weeks in which they replied that it would be another 2 weeks. As of today, 12/11/2020, 4 weeks from the date C & R received the dispatch, I have not been contacted by C & R or a contractor. C & R's lack of communication and customer service is absurd. AHS informed me that they do not have any authority over C & R."

"1) Do not buy any whirlpool products because this seems to be their only contracted repair company in SW Michigan. 2) They are horribly understaffed and are booking two weeks out: Warranty claim opened December 19, 2023, initial diagnostics appointment January 2, 2023. Repairman Barry was awesome but did not have parts, made repair appointment for January 15, 2023. 3) They cannot work under "Michigan Weather Conditions." Too cold and snowy and had to reschedule January 15 repair for January 30. Paid $50 for a driveway plow right before the "Maytag Repairman" cancelled. Completely unacceptable. Avoid Whirlpool products (including Maytag) and avoid Diamond Factory Service if at all possible. I am sure it will be January in Michigan on January 30 for my next appointment and they will have to reschedule for mid February and then it will be February in Michigan to only reschedule again.... I have lost $75 in laundromat fees and $50 on a plow I didn't really need yet. Thanks Diamond Factory Service for your complete incompetence and for being too cheap to hire more technicians to keep up with your contracts and workload! High call volume all day, their automated service just hangs up on you and they do not accept voicemails due to "high repair volume." Tried to resolve this over the phone to see if they could get us in quicker. I obviously have no choice and need to resolve this through negative reviews and BBB complaint."