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"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"Called me within 5 minutes and was at my house within 30 minutes. Did a great job and was very reasonable in the charges. I would highly recommend."

"They responded quickly, came out the next day and completed work. Guys were professional, cleaned up neatly and very affordable."

"Fantastic work!"

"Great company, they were fast, friendly, & accommodating. I would definitely use them again."

"Daniel Miller came for Norton Electrics.. He did an outstanding job, explained everything to me!!! I will definately call him for any electric jobs in the future! He finished the job in record time!!! "

"The install was scheduled and completed quickly. The lightning rods and cable look neat and tidy along the roof. Mr. Hamilton was friendly and efficient."

"Shawn did a great job with my electtic repairs and replacement requests. He was prompt, courteous, knowledgeable, and precise. He changed out 3 vanity lights, repaired and replaced some bad outlets. He even fixed an outlet that was turning lights on and off by itself. I was very impressed with his expertise and would definitely recommend him to anyone needing electric work done. "

"Andrew was fantastic. He is knowledgeable, prompt and professional providing sound advice to both save money on unneeded work, and take the money we had to spend and use it more wisely.. VERY SATISFIED."