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"In drilling holes in our laundry room floor they drilled two holes in a hot water pipe. The repair work and expense related to this was greater than the cost of their work. No verbal or written mention was ever made about identifying the location of water pipes. I assumed (mistakenly) that they were professional enough to either ask me to have this done or be able to do it themselves. Their response to my complaint was to send me a copy of my contract reminding me that they are not responsible for "cosmetic" damage and that complaints must be settled through arbitration. "

"The crew (Lewis White, Chris Jones, Harold Harris, and Derel Davis) where absolute professionals. They had to endure quite unpleasant conditions to get the job done. They were courteous and expedient in the process and they ensured that they cleaned up all messes before they left. We so appreciate their work ethic."

"They got the old sump pump removed and installed the new one. They even disposed of the old stuff which I greatly appreciated. They were wonderful and would call on Greenwell Plumbing again."

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"Worked with me on my new home purchase, completed a pretty significant amount of work. They were very flexible and quick to arrive. Very communicative, and great staff."

"King's Mitagators responded quickly to my request, which was greatly appreciated. Sam came out to inspect and quote the job and he could not have been easier to work with during this process. He fully explained the contract specifics and was able to schedule the job within a reasonable timeframe. He kept in contact through out the process and was responsive when I had questions. Chris arrived on time to repair the water damage and prep for painting. The job required work over 3 days. Chris was a pleasure to work with. Such a skilled professional and personally just the nicest person ever. He had two properties to handle and was extremely accommodating in scheduling between the jobs. I would highly recommend King's Mitagators for any level of work you may need. They will always be my first call going forward for future work. Thanks Sam & Chris! It was a pleasure to work with you both."

"This company repaired all wall cracks in my basement and installed a drain system on all walls of my basement. This company showed up when they were suppose to and completed the work on my basement in a timely matter. I had to contact this company to come back out after the work was done but come to find out, the problem we experienced was not due to any of the work this company had previously done however they still repaired the problem without charging us anymore money. Would definitely recommend this company to others."