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"very good would call again"

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"They responded quickly, came out the next day and completed work. Guys were professional, cleaned up neatly and very affordable."

"Randy is a nice guy. He was on-time and completed the work quickly. I had power run from my house to my detached garage and also had some LED lights installed inside the garage and a motion light on the exterior. The placement of the lights was perfect. They cleaned up after themselves as well. I was not a huge fan of the finish work where the connection was made from the house or through the garage but everything is working correctly, and we have power. I would definitely use him again but would probably discuss in more detail exactly how things will be done before having him start the work."

"He was on time and has a great work ethic. His workers were hard workers and did a great job."

"We replaced the original roof on our house. I expressed my concerns about re-installation of the lightening rods to my roofer. We have had at least three direct hits since they were originally installed in 2013. My roofer called William who was very helpful. William offered to come out an make sure everything was 100% after re-installation. He came the day after I called and I'm glad he did. While the reinstall was the best he had seen (his words) there were issues after 5 year and 3 strikes that needed addressed. He fixed those and now I have a new roof and I am certain the lightening rods will work as intended. Highly recommend this company."

"Daniel Miller came for Norton Electrics.. He did an outstanding job, explained everything to me!!! I will definately call him for any electric jobs in the future! He finished the job in record time!!! "

"Connor was great! He made an actual appointment (no 4 hour window necessary) and showed up right on time. He replaced a dimmer switch, modified a light fixture and fixed an outdoor outlet that had stopped working. He was professional and courteous and there were no surprises with the invoice as it matched his estimate exactly. I would definitely use again."

"Phenomenal! I sent a message through My Chart on a Sunday evening to 3-4 electricians, hoping for a Monday morning response, but I got a response 30 minutes later with an offer to be at my house on Monday morning! They identified the problem and fixed it all within 1 hour. The customer service from beginning to end was outstanding."