Get matched with top carpet stretching pros in Yorkville, IL

"STAY THE HECK AWAY FROM THIS FROM BELLA CUSTOM CARPERT CLEANING IN NEAR WEST SUBURBS OF CHICAGO! IT IS NOW A BILIGERANT CON! After 13 years, I hired them again for my front room and family room at $269 on 9/23/23 on a Sat. They came over 3 hours late from the appointment time. They were unable to communicate in English. When asked for proof on insurance and bonding they ignored me and intimidatingly with grunts and stares the big guys pulled the big tube and nozzle in the house. They did not know what to do! I had to direct them to the rooms and the stains I needed removed. Well, all they did was drag the vacuum nozzle across the carpet and leave! They blew dirt down into my floor vents and closed them! I was assured stains would be treated and removedâ ¦not! See pictures for the stains which was the reason I hired them. And here is when it gets nasty and really why not to use them. When I called Gary on Monday and told him, I said I had tried vinegar and water afterwards. Gary voice was slurred and laughed saying â thatâ s what we use. Let us come out and hit it again!â I asked how much, he said â only $120.â When I said why it wasnâ t done on Sat, he responded in the same slurred tone, â weâ ll be out to do it again!â I hung up. Hereâ s the definitive â kickerâ â ¦3 weeks later I get a call asking for the check. I told him I sent the check to Westchester because, incredibly, no address is listed on the receipt and that was what came up on the I â net. He said for me to send him another one in Lagrange. I told him no because I have a cancelled check fee. Again in a slurred, fogged in, tone, he said OK and he will call his Westchester office to see if they got it. Never heard back. It is obvious Bella now has a huge problem with service techs and apparently polluted ownership. STAY AWAY FROM BELLA! IT IS NOT WHAT IT WAS!"

"My 94-year-old mother needed a deep clean service. She is unable to do most cleaning herself. Black orchid sent a crew of four to the house. We were very pleased with their work. They were extremely meticulous with everything they did. The crew was very kind to my mother, and she was very comfortable having them in the house. We will now be scheduling her cleanings monthly. Thank you, Manny and crew."

"They do a great job I can’t wait to have them back for a deep clean! "

"Excellent experience overall. Larry in sales was very helpful, Dawn in the office is great at communicating and scheduling. Our installers did an excellent job, you absolutely cannot see any seams or any flaws at all. I would definitely use them again in the future."

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"We loved working with Ibro! He is super responsive, which is something people are usually concerned about when it comes to working with a contractor. Any time we had any questions or concerns, Ibro would call almost immediately. He showed up on time every day we expected and was always very neat & tidy with his work space. Our project costed about what we expected, and he does beautiful work! He renovated our primary bathroom and closet, and it’s everything we hoped it would be and more! He is very skilled and takes his time to make sure everything looks perfect. We are super impressed with his work and will definitely be using his services again for any future projects."

"Great experience from sales to installation. Thank you!"

"The sales representative we worked with, Brian E., was a pleasure to work with and, without hesitation, we want to work with Brian E. again when we need new carpet for a different space. We didn't feel rushed or pressured to make a decision during our appointment. We had actually planned NOT to purchase carpet during our initial appointment with Brian E. and had planned to look at our options, think about it for a few days, and then make a decision and call back to purchase carpet. However, Brian E. answered our many, many questions, we found the perfect carpet for our space, Brian E. was able to arrange delivery within the time frame that we needed, and we changed our plan on the spot and purchased carpet by the end of our meeting. Sergio and his team installed our new carpet. They were fast, polite, professional, and fun. (We didn't know how they would get the carpet down our stairs that make a 90-degree turn but they made it happen without scuffing the walls!) We also wanted to use a pewter-colored gripper strip where the carpet transitioned to concrete floor under closet doors instead of the silver or gold options offered by The Carpet Guys and they were able to accommodate our request and use and install the pewter strips that we had purchased. We eventually plan to replace more carpet and when we do, we will be reaching out to work with Brian E. at The Carpet Guys and we will be requesting installation by Sergio and his team. Our sales and installation experience with The Carpet Guys, Brian E., Sergio, and Sergio's two hardworking installers all exceeded our expectations!! Highly recommend."

"OK - not really what I was expecting. That is my issue, I guess."