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My Floor Hero

Flooring Sales and Installation, Carpet Sales and Installation, Hardwood Flooring Sales and Installation

About us

Welcome to My Floor Hero, a veteran and family-operated business and your number-one source for all things flooring. We're dedicated to providing a wide selection of the best products. We are particularly passionate about carpet, hardwood, laminate, luxury vinyl, and waterproof flooring. My Floor Hero has flooring experts on hand to help you determine your next steps in the buying experience. We have products to help you achieve the look and feel you desire for all your residential and commercial flooring needs. You can trust our experts to provide the proper guidance to ensure you love your flooring for decades. We make sure your floors fit your style. And your life. Because with My Floor Hero, shopping for flooring is made easy, bringing the experience right to the comfort of your home. We are My Floor Hero, saving the world, one floor at a time. My Floor Hero is here for you. We have free in-home estimates, so contact us today and let us transform your space!

Business highlights

22 years of trusted experience
Veteran Owned & Operated
Family Owned & Operated
Emergency Services Offered

Services we offer

My Floor Hero is a full-service flooring provider & installer locally owned and operated. Our mission? To make the process of getting new floors simple—and enjoyable! Together, our partners bring decades of experience servicing the Chicagoland area. You can trust that our experts will find the best flooring options for you. Floors that fit your style. And your life. Our mobile showrooms bring the experience right to the comfort of your home or business.

Services we don't offer

We can handle all floor types, contact us with your vision and lets make your space incredible together, check out the website and contact us today for a free estimate.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
PayPal
Venmo
Zelle

Photos of past projects

Reviews

5.024 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-24 of 24 reviews

Chris F.
08/2024
5.0
flooring contractor, carpet installation
  + 0 more
Our family room and living room look awesome and it’s as comfortable as can be. Our dog can attest to that as she has no problem sleeping on the carpet instead of the couch. More importantly, Chuck is transparent, flexible and 100 percent focused on delivering what you need - and affordably. You won’t find anyone with better character or integrity.
Description of Work: Flooring Sales/Installation/Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Jaime P.
08/2024
5.0
flooring contractor, carpet installation
  + 0 more
Chuck is a hard worker with years of knowledge in the flooring business. He is a straight shooter and will give great advice. His work ethic is strong and he is reliable.
Description of Work: Flooring Sales/Installation/Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Kurt A.
08/2024
5.0
flooring contractor, carpet installation
  + 0 more
We have used Floor Hero for numerous projects over the years. Excellent quality, timely service and installation by seasoned flooring specialists.
Description of Work: Flooring Sales/Installation/ Carpet Installation
Rating CategoryRating out of 5
Yes, I recommend this pro
$2,500

Ginny O.
08/2024
5.0
flooring contractor
  + -1 more
It went smoothly. I was pleased with the sales and the service. I plan on using them again
Description of Work: Flooring Sales/Installation/Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Anne F.
07/2024
5.0
carpet installation
  + -1 more
I highly recommend this business. Chuck was attentive and reliable. Very happy customer!
Description of Work: Carpet Sales/Installation
Rating CategoryRating out of 5
Yes, I recommend this pro

Danielle A.
07/2024
5.0
flooring contractor
  + -1 more
They are awesome! They do great work you wont’t be disappointed.
Description of Work: Flooring Sales/Installation/Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Suzi J.
07/2024
5.0
flooring contractor, carpet installation
  + 0 more
Better than I expected! This was all brand new to me. I had just purchased my first home and it required a bit of tlc! I was excited and overwhelmed. Chuck made every part of the experience, easy and a bit fun! Chuck and his crew were knowledgeable and courteous from start to finish; selection, payment, scheduling and installing. I came home from work and my new carpet was installed! It was beautiful! Stairs, two bedrooms and landing (second floor).
Description of Work: Flooring Sales/Installation/Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Brian M.
07/2024
5.0
flooring contractor
  + -1 more
The carpet is fantastic. It feels wonderful to walk on. I am very glad we decided to replace our old carpet and go with Chuck.
Description of Work: Flooring Sales/Installation/Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Bob K.
07/2024
5.0
flooring contractor
  + -1 more
Chuck is as dependable, honest and conscientious a businessman as you’ll ever find. He depends on word-of-mouth recommendations so he’s totally committed to doing everything to customers’ satisfaction. He’s also a good guy. Give him a try!
Description of Work: Advice and estimates
Rating CategoryRating out of 5
Yes, I recommend this pro

Katie T.
07/2024
5.0
flooring contractor
  + -1 more
Great experience from sales to installation. Thank you!
Description of Work: Carpeting and laminate installed
Rating CategoryRating out of 5
Yes, I recommend this pro

Joe M.
07/2024
5.0
flooring contractor
  + -1 more
The guys came and worked all day and into the night in order to get my upstairs bedrooms, hallway, and stairs looking beautiful. The flooring turned out great, and it cleans up nicely and we’re thrilled. Additionally, We had hardwood installed in our kitchen and into the living room. I would recommend My Floor Hero to anyone. They did a great job; no issues, no drama.
Description of Work: Flooring Sales/Installation/Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Mark C.
07/2024
5.0
flooring contractor
  + -1 more
Perfection! From the start to finish things couldn’t have gone better. Chuck was so helpful. He knows his trade. The installation was very Professional ! We didn’t know how much we didn’t know and Chuck not only helped with the best flooring for our home but also educated us on why. And all within our budget! Thanks Chuck. We will definitely be calling you back in the Fall for our basement!
Description of Work: Flooring Sales/Installation/Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Joe H.
07/2024
5.0
flooring contractor
  + -1 more
Chuck installs floors on all My jobs and I never have to worry quality of materials or install. Always pulls the job together
Description of Work: Flooring Sales/Installation/Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Kelle B.
07/2024
5.0
flooring contractor, carpet installation
  + 0 more
Chuck was super helpful with choosing the right carpet from start to finish. We loved his honesty and advice and are so pleased with our super comfy new carpets!
Description of Work: Flooring Sales/Installation/Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Katie G.
07/2024
5.0
carpet installation
  + -1 more
Very professional and honest. I would highly recommend. Easy to work with and the installation went smoothly. I highly recommend and will use for future projects!
Description of Work: Flooring Sales/Installation
Rating CategoryRating out of 5
Yes, I recommend this pro

Al A.
07/2024
5.0
carpet installation
  + -1 more
A carpet had to be removed first. They did so quickly and carefully. Then the carpet was laid and stretched and secured. They vacuumed all debris and were careful to not do any damage. They suggested I paint 1st and I’m glad I did. I was also given several choices of types of carpeting to choose from depending on my budget for the project. I highly recommend you give them a call if you are looking to carpet your home and have it done beautifully and correctly.
Description of Work: Flooring Sales/Installation/Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Judy C.
07/2024
5.0
flooring contractor
  + -1 more
My Floor Hero did an amazing job replacing our floor in our kitchen, dining room, living room & 2 staircases with a beautiful hardwood floor. Chuck Whelpley & his installers did an excellent job, & we highly recommend them!
Description of Work: Flooring Sales/Installation/Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Manny A.
07/2024
5.0
flooring contractor, carpet installation
  + 0 more
Their service is amazing.
Description of Work: Flooring Sales/Installation/Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Brant E.
07/2024
5.0
carpet installation
  + -1 more
Floor hero was extremely professional and friendly. They got us measured and installed quickly with a high quality carpet. I highly recommend!
Description of Work: Carpet sales/installation
Rating CategoryRating out of 5
Yes, I recommend this pro

Todd B.
07/2024
5.0
carpet installation
  + -1 more
Was superior from start to finish. Professional and courteous as job was done in a timely manner. Incredibly knowledgeable and took the time to answer all my questions. Great product and great service. Highly recommend.
Description of Work: Flooring Sales/Installation/Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Brett R.
07/2024
5.0
flooring contractor
  + -1 more
It went great. Install crew worked together very well and did entire first floor, which was complicated, in half the time I thought it would take. Very good attention to detail, super job
Description of Work: Flooring Sales/Installation/Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Chip C.
07/2024
5.0
flooring contractor
  + -1 more
I am absolutely thrilled with the service I received from My Floor Hero, and I owe it all to Chuck and his team of experts! Chuck was responsive, knowledgeable, and went above and beyond to ensure I was completely satisfied with the job. He and his team did an incredible job of transforming my worn-out carpets into like-new masterpieces. The technicians were prompt, polite and professional. The attention to detail and commitment to excellence was truly impressive. My carpets have never looked or felt better! Chuck's expertise and passion for his work shine through in every aspect of the service. He took the time to explain the process, provided valuable recommendations, and made sure everything was completed to perfection. The process was seamless from start to finish, with clear communication and competitive pricing. I was blown away by the value for money and the exceptional results. My Floor Hero truly lives up to their name - they're the heroes my floors needed! I highly recommend My Floor Hero, and specifically ask for Chuck, to anyone seeking top-notch carpet cleaning and restoration services. Five stars and a big thumbs up from this very satisfied customer
Description of Work: Flooring Sales/Installation/Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Barry M.
07/2024
5.0
flooring contractor, carpet installation
  + 0 more
We recently had the carpet replaced in our family room and the carpet runners on our double staircase in our front foyer. The carpet looks fantastic. Specifically, the options provided when we selected the runner for the staircase and the flawless installation transformed those areas of our house. Working with Chuck was a great experience, he took care of every detail throughout the project and made this easy. The next flooring job I have I’ll be calling Chuck.
Description of Work: Flooring Sales/Installation/Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Carlo R.
07/2024
5.0
flooring contractor
  + -1 more
Did good work.
Description of Work: Flooring installation
Rating CategoryRating out of 5
Yes, I recommend this pro

    Contact information

    528 Moose Lake Ave, North Aurora, IL 60542

    http://www.myfloorhero.com/

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 4:00 PM

    Licensing

    Bonded

    Insured

    No License Required for Trade

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Flooring Sales and Installation,
    Carpet Sales and Installation,
    Hardwood Flooring Sales and Installation

    FAQ

    My Floor Hero is currently rated 5 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 8:00 AM - 4:00 PM

    My Floor Hero accepts the following forms of payment: Check,PayPal,Venmo,Zelle
    Yes, My Floor Hero offers free project estimates.
    Yes, My Floor Hero offers eco-friendly accreditations.
    No, My Floor Hero does not offer a senior discount.
    Yes, My Floor Hero offers emergency services.
    Yes, My Floor Hero offers warranties.
    My Floor Hero offers the following services: My Floor Hero is a full-service flooring provider & installer locally owned and operated. Our mission? To make the process of getting new floors simple—and enjoyable! Together, our partners bring decades of experience servicing the Chicagoland area. You can trust that our experts will find the best flooring options for you. Floors that fit your style. And your life. Our mobile showrooms bring the experience right to the comfort of your home or business.
    We can handle all floor types, contact us with your vision and lets make your space incredible together, check out the website and contact us today for a free estimate.

    Contact information

    528 Moose Lake Ave, North Aurora, IL 60542

    http://www.myfloorhero.com/

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 4:00 PM