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The Carpet Guys LLC
Designer Interior Lighting Plan, Carpets or Rugs - Clean at Home, Carpet Repair, Refasten, or Stretch,
About us
Super Service Award winning company on Angi with over 50yrs of combined professional experience, The Carpet Guys are the flooring and carpet experts of southeast Michigan, servicing all of Metro Detroit, including Oakland, Wayne, and Macomb counties, respectively. As well as the Greater Chicagoland area and Toledo, Ohio. The Carpet Guys are also the proud recipients of the Better Business Bureaus (BBB) Torch Award for ethics in 2020 and 2023.
Business highlights
15 years of experience
Services we offer
Carpet Sales & Installation, Flooring Sales & Installation., Hardwood, Laminate, Luxury Vinyl Plank, Sheet Vinyl, Vinyl, Waterproof Flooring
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7449 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 8% | ||
| 2% | ||
| 2% | ||
| 2% |
Filter reviews by service
Showing 1-25 of 449 reviews
Sue S.
Sep 2025
Carpet - Install
Right from our first call to The Carpet Guys, to John coming over to measure and helping us pick out the right carpeting. To Dawn calling several times to work out a price. Then Simons crew coming over and doing an excellent job. They are very nice guys. They amaze me how fast they do their job. We really Love your company. We highly recommend this Company. Thank you Mark and Sue We also have a couple people that are going to be calling you for Carpeting.
Kari H.
Jul 2025
Freddie did such a great job installing our carpet quickly and cleaned up the job very well. They were early and did a thorough job. It looks so beautiful.
M B.
Jan 2025
Great communication. Our installer Ceasar arrived right on schedule and finished the installation of our new carpet in one day. Very professional service.
Response from The Carpet Guys LLC
"Thank you for your kind words! We’re delighted to hear that Ceasar provided professional service and completed your carpet installation on schedule. Communication and efficiency are top priorities for us, and we’re so glad you had a great experience. Enjoy your new carpet, and let us know if you ever need anything in the future!"
Linda B.
Nov 2024
They were very quick to respond to scheduling a quote. Brian came out and gave us a quote and was very knowledgeable about our particular installation for the product we chose. We found that his quote was very competitive and they scheduled the install within 2 weeks. Jorge and Roberto came out to install. They called ahead to make sure that we had instructions and time scheduled for the install. They were very professional and efficient. The floor looks great and they really paid attention to detail. All material was cleaned up after the job was done. I would definitely recommend them.
Response from The Carpet Guys LLC
"Thank you for your wonderful feedback! We’re so glad to hear that Brian provided you with a competitive and knowledgeable quote, and that Jorge and Roberto delivered professional and efficient installation service. It’s great to know you’re happy with the attention to detail, the final results, and the clean-up afterward. Your recommendation means a lot to us, and we truly appreciate the opportunity to help with your flooring needs. If you need anything else in the future, please don’t hesitate to reach out!"
Jackie E.
Apr 2024
The Carpet Guys is one of few companies these days that remembers customer service. My dealings with them from scheduling the initial appointment to following up after installation was great. Salesperson Steve was professional and pleasant, and Jesse the installer went beyond what I thought he could do to get all of the furniture out of the bedroom. Most of all, I’m loving the carpet. Only downside was I wish they had more selections in the color palette I wanted, which was a basic tan/beige.
Response from The Carpet Guys LLC
"We’re thrilled to hear about your positive experience with The Carpet Guys, from the professionalism of Steve to the exceptional effort by Jesse during installation. Your satisfaction and comfort with the new carpet are our top priorities, and we're glad to have met them. We appreciate your feedback on our color selections; it's invaluable for us as we continuously aim to improve and expand our range to better meet your needs. Thank you for choosing us and for highlighting the customer service that we pride ourselves on. We hope to assist you again in the future with an even broader selection to choose from."
Ruth M.
Mar 2024
The entire process was seamless! Clark was a great sales associate and helped us navigate what type of flooring we wanted for our kitchen, dining and powder room. He was knowledgeable and non-pressured. Dave & Dan did a great job on the hard surfaces. Omar & team were beyond exceptional with the carpet install! We’d definitely recommend The Carpet Guys!
Response from The Carpet Guys LLC
"Thank you for sharing your positive experience! We're thrilled to hear that Clark was able to guide you through selecting the perfect flooring for your kitchen, dining, and powder room with his expertise and no-pressure approach. It's also great to know that Dave & Dan delivered outstanding work on your hard surfaces. Your satisfaction is our top priority, and it's feedback like yours that keeps us motivated. We're glad the process was seamless for you, and we look forward to serving you again in the future."
Anjum U.
Mar 2024
Had such an amazing experience at the Carpet Guys thanks to Mike Kronner. I wanted to commend him on his exceptional performance as a sales consultant. Keep up the fantastic work, your contributions are integral to the success of carpet guys!
Response from The Carpet Guys LLC
"Thank you for your wonderful feedback and for taking the time to recognize Mike Kronner's exceptional service as a sales consultant. We're thrilled to hear about your amazing experience with us, thanks to Mike's efforts. His dedication to providing outstanding customer service truly reflects our company's values, and we're proud to have him on our team. Your kind words are greatly appreciated, and we'll be sure to pass along your commendation to Mike. It's customers like you who motivate us to keep up the fantastic work. Thank you for choosing The Carpet Guys, and we look forward to serving you again in the future."
Heather B.
Feb 2024
Great company. Honest and reliable.
Response from The Carpet Guys LLC
"Thank you for your kind words and for recognizing our commitment to honesty and reliability. We're delighted to hear that you had a positive experience with our company. Your satisfaction is our top priority, and feedback like yours motivates us to continue providing the highest level of service. If there's anything more we can do for you in the future, please don't hesitate to reach out."
JP P.
Nov 2023
From Jason Harris our salesman to the installers on Amador Rocha's team, the entire experience from start to finish was amazing. Jason was patient, kind, approachable, knowledgeable, friendly and easy-going. No pressure! The installers were super efficient, finishing the whole house in one day with just two installers! They were very respectful, and very nice. I felt safe and confident having them in my home. If it hadn't been for Gerald Mangas who talked me into hiring The Carpet Guys, this amazing experience wouldn't have happened like it did. THANK YOU for the great lead! I appreciate your enthusiasm for the company and the work you do!
Response from The Carpet Guys LLC
"Thank you so much for the kind words about our team! We're so proud and grateful to have such great customers like you. ? We appreciate your kind words about Jason, Amador, and Gerald. They're all amazing! ? Thank you again! Best, The Carpet Guys"
Margaret T.
Aug 2023
From the first email I sent requesting information about carpet installation the ball started to roll. The Carpet Guys called me immediately and were ready to answer all my questions and set up a visit with Nino the Design Consultant. Nino came to our place in the next few days and helped my husband and I decide on what we wanted. Within a few more days the installer Freddy Ortiz and his team came in and set to work putting in two rooms of carpet with precision and skill. Our home was transformed. The living room and bed room are now calmer and elegant We couldn’t be more pleased. We are so grateful to find such an intelligent, professional business as The Carpet Guys.
Response from The Carpet Guys LLC
"Thank you for sharing your wonderful experience with us! We're delighted to hear that your journey with The Carpet Guys, from the initial inquiry to the installation was so positive. We're thrilled that your living room and bedroom have been transformed into elegant and calming spaces. If you ever need any more assistance or have questions in the future, don't hesitate to reach out. Your satisfaction is truly important to us."
Jeff S.
Jul 2023
We looked at the online reviews for several companies and found that The Carpet Guys had consistently good reviews. We selected them to redo the main floor of our home with laminate flooring. Naaman Farhat, our installation professional, was extremely friendly and knowledgeable. He put in long hours and did an incredible job of leveling all of the floors and installing the flooring. The Carpet Guys organization went above and beyond our expectations, and I would highly recommend them. Thank you Naaman, and the entire team.
Response from The Carpet Guys LLC
"Thank you so much for choosing The Carpet Guys for your laminate flooring project! We're thrilled to hear that Naaman Farhat, our skilled installation professional, provided you with exceptional service and attention to detail. Our team takes pride in going above and beyond to meet our customers' expectations, and we're delighted that you had a positive experience with us. Your recommendation means the world to us, and we truly appreciate your kind words. If you ever have any questions or need assistance in the future, don't hesitate to reach out. Enjoy your new laminate flooring, and thank you again for trusting us with your home improvement project!"
Holly P.
Apr 2023
Actually had vinyl floors put down.
Response from The Carpet Guys LLC
"Yes we do indeed install vinyl and I'm glad you loved your install! Thank you so much for your positive review and if you need assistance with anything else please don't hesitate to give us a ring. Welcome to The Carpet Guys family!"
Robin M.
Mar 2023
Omar and his Team were very professional, on time and done a phenomenal job installing our carpet. We will recommend them to friends & family. Thank you so much.
Response from The Carpet Guys LLC
"Thank you for taking the time to leave us a positive review! We are thrilled to hear that Omar and his team were professional and did a phenomenal job installing your carpet. It's wonderful to know that you would recommend us to your friends and family. Thank you again for choosing us and for your kind words!"
Amy N.
Feb 2023
Design consultant,Tara, was wonderful. Installers, Freddy and Joaquin were so polite and did a fantastic job. Thank you
Response from The Carpet Guys LLC
"Thank you so much! Tara, Freddy, and Joaquin will all be so thrilled to hear you loved her service that they provided. Enjoy your new flooring and welcome to The Carpet Guys family!"
Matthew P.
Feb 2023
They stood behind their work and replaced our carpet that had a factory defect. Bassel was trrrific!!
Response from The Carpet Guys LLC
"Thank you so much! We all appreciate you and your business so much and are thrilled we could give you the excellent service that you deserve! Please give us a call in you ever need assistance with anything else."
Cathy S.
Jan 2023
Great service company! The sales guy, Aaron was very professional and helpful.. the installers Basel and Halberto, were very professional and courteous! They did an awesome job! Thank you!
Response from The Carpet Guys LLC
"Thank you so much for your fantastic review! Aaron, Basel, and Halberto will all be thrilled to hear you loved the work they did! Enjoy your new flooring and welcome to The Carpet Guys family!"
Surekha C.
Jan 2023
Jesse and he his team were awesome. They handled everything professionally, moved the furniture and did an excellent job of installation. It was expected to take 1.5 days but Jesse brought in a couple more and got it done in a day with no compromise to quality.
Response from The Carpet Guys LLC
"Thank you [Member Name Removed] for your kind words about our installers that visited your home. Jesse and the rest of the team will be thrilled to hear you loved the job they did! We always strive to give our customers the best quality service we possibly can and we so glad that Jesse and his team could give you that. If you need anything else please don't hesitate to call us. Enjoy your new flooring and welcome to The Carpet Guys family!"
Eartha C.
Aug 2022
Excellent job!!! The installers George and Loita did a great job! Was professional and friendly! Asked questions to what I wanted done. I highly recommend Carpet Guys Company!
Response from The Carpet Guys LLC
"What fantastic feedback!! We are so grateful you took the time to let us know about the excellent job George and Lotia did. We will also pass your review to the rest of the team on how well of a job they did! Welcome to the Carpet Guys family!"
Kirby A.
Aug 2022
Installation went well and quicker than anticipated. Moe and his partner finished about 800sqft of laminate flooring in two days. Joe and his partner finished about 700sqft of carpet in an afternoon. They short a transition piece that they have to comeback and complete once the product is in.
Response from The Carpet Guys LLC
"We are so happy to hear how well things went and quicker than expected on your install. We appreciate you choosing us for your flooring project! Welcome to The Carpet Guys family."
Viola B.
Jul 2022
This was the 2nd time I had Carpet Guys come out to my home for new carpet, first they did my Livingroom and than I called them back to do my staircase. Both times it was an amazing job and they were always professional in every way. My sales representative was JOSEPH LADUKE and my installer was SERGIO RODRIGUEZ - They were the BEST. Did an amazing job, very professional in every way. They did an amazing job on my staircase.
Response from The Carpet Guys LLC
"Fantastic! We are so thrilled that you are so happy. That is our goal, and it makes us all feel like our efforts are valued when we hear such positive feedback. Thank you for taking the time to let us know how happy you are with the results. Welcome to the carpet guy's family."
April S.
Jul 2022
Tiffany is the worst installation manager she is rude and doesn't care about the customer! Last minute cancelations that cost me money after taking the day off of work multiple times! when I asked to speak to her boss she said their was no one above her. My trim is ruined by installers walls banged up closet doors broken door sills broken and nothing being done about it they just continue to not show up to finish the job! This company is costing me more than I could've imagined between the flooring and installation and now the damages to pay for and lost wages from taking time off waiting for them to just not show up! STEER CLEAR OF THIS COMPANY!
Becky M.
Jul 2022
We had a great experience with The Carpet Guys. Wonderful salesperson met with us, showed us samples of what we were looking for, and we got a great price for it. The installers were prompt, friendly, efficient and did an excellent job at the installation - including large pieces of furniture that needed to be moved around. Highly recommend this company and will definitely use them in the future.
Response from The Carpet Guys LLC
"Thank you so much, [Member Name Removed]! We are so happy to hear how well things went on your install. We appreciate you choosing us for your flooring project!"
Nancy G.
Jul 2022
My recent experience with The Carpet Guys was a very positive one. The need for new carpeting arose from water seeping through a lower level bedroom wall. Chris Higgins, my sales representative, was courteous and informative regarding my carpeting options. His close attention also proved invaluable as he identified an additional area where water was entering the room. Had he not noticed this, the new carpet installation would have been ruined. I was equally pleased with the installation completed by Jose Gutierez. Even though I had misunderstood the arrival time, he was so accommodating, and he changed his schedule to ensure my carpet was installed on time. He did an excellent job placing the carpet under newly installed closet doors. I am grateful for such great customer service! (Order # MH064760)
Response from The Carpet Guys LLC
"Thank you, thank you, thank you! We will be sure to let Chris and Jose know how happy you are with the entire experience. We appreciate your business, and we welcome you to The Carpet Guys family"
Stella C.
Jun 2022
The carpet was installed without any issues. It looks great! The installers, Jonathan and Ceasar, were very personable and professional. The moved my furniture with care and installed the carpeting like pros. The carpet has a pattern and they lined it up perfectly and no seams are showing. I love it. And, of course, they were on-time and worked efficiently. Based on this experience, I will use Carpet Guys again.
Response from The Carpet Guys LLC
"Thank you so much for your kind words, [Member Name Removed]. We really appreciate you taking the time out to share your experience with us. Cheers, The Carpet Guys"
KC S.
Jun 2022
Sales rep, Raymond, was nice and not pushy. The 2 installers (Mario is the only name I have) did a very good job and were quick! While everything went well, as hoped, I think the call several days later to see if we were pleased with the carpet and service impressed me the most. So rare to have a company check back with a client to see if they were STILL happy with their purchase! And we are! Will definitely recommend The Carpet Guys!
Response from The Carpet Guys LLC
"Hello [Member Name Removed], Thank you so much for your kind words, [Member Name Removed]. We really appreciate you taking the time out to share your experience with us. Cheers, The Carpet Guys"
Licensing
State Contractor License Requirements
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FAQ
The Carpet Guys LLC is currently rated 4.7 overall out of 5.
The Carpet Guys LLC accepts the following forms of payment: CreditCard
Yes, The Carpet Guys LLC offers free project estimates.
No, The Carpet Guys LLC does not offer eco-friendly accreditations.
No, The Carpet Guys LLC does not offer a senior discount.
No, The Carpet Guys LLC does not offer emergency services.
No, The Carpet Guys LLC does not offer warranties.