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NEW WAY CLEANING & RESTORATION

Carpet Cleaning, Basement Waterproofing, General Remodeling,

About us

New Way Cleaning and Restoration has been in business since 1970. Our services range from the following; Wind-Water Damage Mold Remediation Carpet and Furniture Cleaning Luxury Vinyl Tile Repair Acoustical Ceiling Restoration Construction Services Please call to schedule.

Business highlights

55 years of trusted experience
Emergency Services Offered

Services we offer

Carpet Cleaning, Furniture Cleaning, Water Damage Repair, Structural Drying, Repair Water Damage after Drying, Replace Flooring and Carpet, Replace Drywall, Paint Walls

Amenities

Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

5.015 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-15 of 15 reviews

Debra H.
09/2017
5.0
carpet cleaners, remodeling, basement waterproofing
  + 1 more
They were very quick to respond and very professional would highly recommend.
Description of Work: We had water damage in our basement needed somebody right away.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tracy L.
09/2017
5.0
The service was great! We called the emergency line and heard back almost immediately and Kevin and John were able to get to the house within the hour. We didn't know the pipe had burst right away so there was pretty extensive damage in the bathroom. They were able to clean up, assess the damage and sit down with us to determine a plan of action. Once everything was dry they got to work right away on replacing and repairing the bathroom. John communicated with us throughout the entire project to ensure there were no "surprises" which I appreciated, compared to other companies we have worked with in the past. They worked quickly to get my bathroom basement back in working order as we had guests coming to stay. To be honest it actually looks better now than it did before the pipe burst! John and Kevin were always friendly and responsive, very nice to work with. We will definitely work with New Way again!
Description of Work: We had a pipe burst in our basement bathroom, causing water damage in the bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dana B.
09/2017
5.0
carpet cleaners
  + -1 more
New Way has always done an excellent job in every service they provide for us. They reply to messages promptly, are very dependable, and we are always happy with the results of our carpet cleaning. I have been a New Way customer for over 10 years and without hesitation I have referred them to my family and friends.
Description of Work: New Way has completed several different services for us; from spot cleaning carpet stains, to whom room cleaning, to water damage cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karen D.
09/2017
5.0
carpet cleaners
  + -1 more
Able to get everything cleaned and all stains removed.
Description of Work: Carpet furniture and car upholstery cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Kimery F.
09/2017
5.0
carpet cleaners
  + -1 more
Perfect. Keeps things in order and does a fantastic job. Very respectful of my things.
Description of Work: Have used Kevin at New Way many times. Always on time and professional. He's the best and I won't go any where else.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Kelly O.
09/2017
5.0
basement waterproofing
  + -1 more
They were knowledgeable, friendly, on time, prompt, and well priced. I called him the morning we found the water and he came over within an hour and a half. He answered all of my calls and texts very quickly.
Description of Work: We had standing water in the basement. They found that we had a crack in our foundation. They fixed the crack. Installed new drywall. And painted and installed new carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Amber M.
09/2017
5.0
carpet cleaners
  + -1 more
Very well! Kevin is very professional and went above and beyond! I recommend him to all my clients who are buying or selling a home.
Description of Work: Two bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kris H.
09/2017
5.0
carpet cleaners
  + -1 more
Excellent. Very responsive, always on time, friendly, accommodating. I am a very picky person and I am very pleased with the work provided.
Description of Work: Carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kris P.
09/2017
5.0
carpet cleaners, remodeling
  + 0 more
If looking for a very professional, yet personable company...LOOK NO FURTHER! We have used this cleaning service for years & so have my parents! Both owners are GREAT! We usually deal with Kevin mostly though. He is a prompt professional person. He does an amazing cleaning job on our, "toddler-stained carpets!" This toddler pretty much runs the household and the carpets show this, first-hand!! Kevin is very knowledgeable and discusses everything prior to doing the job, so there is no surprises. He even responded to my "911 help this blueberry stain," the other day (photos attached to show you before & after pic)! You can tell he truly cares about his clients and their families. You aren't just a job/number to him! I truly recommend this company to ones seeking cleaning or restoration work. We haven't used them for restoration, yet I would feel extremely comfortable in hiring them for this too. Care, Cleaning & Customer Service...2 THUMBS UP from us! Plus they never comment on my MESSY house! Ha! :-)
Description of Work: -Annual carpet cleaning -Fabric stain protected with their stain guard spray (works great!) -PLUS needed carpet cleaned ASAP when blueberry juice spilled on new cream colored carpet!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jason D.
09/2017
5.0
carpet cleaners
  + -1 more
Outstanding work from start to finish. Foundation cracks sealed, drywall replaced and basement freshly painted. Great customer service and always professional. New Way did a fantastic job and I would highly recommend their services
Description of Work: Basement waterproofing and water restoration

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara A.
09/2017
5.0
carpet cleaners
  + -1 more
Excellent, we gave used New Way personally & as Realtors recommend them with confidence to our clients!!
Description of Work: Carpet cleaning, spot remival

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eric R.
09/2017
5.0
carpet cleaners
  + -1 more
Very well they were ontime and thorough
Description of Work: Hallways at my apartment building and also several empty units

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Chris H.
09/2017
5.0
carpet cleaners
  + -1 more
Kevin and his crew are very professional, our family and friends have used New Way for more than a decade.
Description of Work: Carpet cleaning, water damage restoration

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jo C.
09/2017
5.0
carpet cleaners
  + -1 more
Excellent as usual....been using them for over 15 yrs and never disappointed us!
Description of Work: We needed three rooms of carpet cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Claire S.
09/2017
5.0
carpet cleaners
  + -1 more
Excellent.
Description of Work: Kevin has been cleaning the carpets in our house for more then 5 years. With 2 dogs and 2 kids he has had a few challenging spots over the years and has never failed to do a great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    914 Kensey Ct., Plano, IL 60545

    http://newwaycleaningandrestoration.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Basement Waterproofing,
    General Remodeling,
    Water & Smoke Damage

    FAQ

    NEW WAY CLEANING & RESTORATION is currently rated 5 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    NEW WAY CLEANING & RESTORATION accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, NEW WAY CLEANING & RESTORATION does not offer free project estimates.
    Yes, NEW WAY CLEANING & RESTORATION offers eco-friendly accreditations.
    No, NEW WAY CLEANING & RESTORATION does not offer a senior discount.
    Yes, NEW WAY CLEANING & RESTORATION offers emergency services.
    No, NEW WAY CLEANING & RESTORATION does not offer warranties.
    NEW WAY CLEANING & RESTORATION offers the following services: Carpet Cleaning, Furniture Cleaning, Water Damage Repair, Structural Drying, Repair Water Damage after Drying, Replace Flooring and Carpet, Replace Drywall, Paint Walls

    Contact information

    914 Kensey Ct., Plano, IL 60545

    http://newwaycleaningandrestoration.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day