Get matched with top drain pipe installers in Smithton, IL

"As far as we can tell, the work was effective at stabilizing our foundation, and the on-site crew led by Luke was great, informing us of their progress along the way. However, we expressed in advance our concern about protecting some of our landscaping. We were assured the crew would have boards to cover landscaping on which removed dirt would be piled. This turned out not to be the case. I’ve had quite a bit of expense and labor to restore landscaping that was damaged during the work. This damage could have been avoided. Foundation Recovery sends out $500 coupons to advertise for their work. My attempts to contact Joe and FRS to honor even a part of the $500 coupon to help defray my landscaping costs have gone unanswered. Our salesperson, Joe, was not present during the work and has not been responsive to our followup inquiries. We are very disappointed in the poor customer service from Foundation and its representatives. I cannot recommend this company based on their failure to address our up-front concerns, lack of response to our followup requests, and the false advertising that is associated with the coupons."

"will review after work is complete"

"Brad and his crew came out to help us with water coming into our basement. They sold us on a drain system and dug a perimeter around the majority of our basement, added rocks and pipe and then sealed it back up with cement. They also installed a new sump pump in the same location as the old one. Unfortunately their system has not stopped the water coming into through the cove joint. We’ve had Brad out twice and he insists that their drain system is only designed to catch the hydrostatic water coming from underneath. The sump pump hardly ever does off, even with a flooded basement. This is not correct as a properly installed system should be catching water from the cove joint and sending it through the system in the floor and to the sump pump. I would never use or trust them again. We are out thousands of dollars and still have a flooding basement."

"Jeff was 100% professional during this whole experience. From reaching out for the job, to listening to my every demand and ensuring we were on the same page, to organizing contracted out work to scheduling with me as well. He stayed in constant contact throughout the whole process and ensured I was happy with each and every step. He even laid down extra soil and planted seed when he didnt need to. To say that Jeff made this experience easy is an understatement. I hate hiring contractors but Jeff was great. I whole heartedly endorse him for any job you might have now or in the future."

"I'd use them again."

"Steve was very responsive and got the job done. He also alerted me to the possibility of breakers tripping so I could warn my tenants. I would highly recommend and I will use him again."

"OUTSTANDING, did the job in 2 days when promised 3, cleaned up after himself and did exactly what was asked for. Wrote out a detailed estimate of each items' cost (requested) and reduced prices on some things he had estimated that weren't needed. He ensured all items were done to code and completely reconfigured the main floor bathroom plumbing, which was very aged. All items installed neatly and to perfection any OCD Person (like myself) would appreciate. Would hire again in a NY minute!"

"LOOKS GREAT"

"We contracted with Basile Landscaping & Lawncare, LLC (Basile) in August 2017 for work that was completed in November 2017. Work included a fire pit patio, consisting of patio pavers, rock stairs, and two small patio walls (approx. 30” tall at tallest point). Also included in the work was a small hot tub concrete pad, a small flagstone walkway, and irrigation repairs related to work performed. Total cost $22,830.00. Within a year of install, the patio walls, which were made out of natural stone and dry set, began caving in due to pressure from surrounding soil compaction. While we were able to reset the stones initially, the problem has gotten worse and now requires repair. We reached out to Basile in Oct. 2023 to get an estimate on repair costs with the hope that they would stand behind the workmanship. While we were not expecting the repairs to free, we did expect a fair price, since the rock walls did not hold up as promised. The rock walls should have been set in adhesive to ensure they would hold up. Jim Thomas from Basile provided us with a bid that totaled $3,500 to fix the walls installed by his company. We were told the bid reflected a $300 discount, since Basile did the initial install. Materials for the repair would be limited to polymeric sealant, which should have been used on the initial install, and repairs to the yard around the walls requiring work. We tried to negotiate a fair price for the repairs, since material costs would be less than $500, but Mr. Thomas would not negotiate a fair price to fix the poor installation provided by his company. In short, if you are looking for a company that does quality work at a fair price and stands behind the work performed, you may want to contract with a different company."

"We cannot say enough good things about this company and the employees who represent it. We've used them for 12 years and they are very consistent: Always prompt and responsive; always fairly priced; always unfailingly polite; trustworthy. They stand behind their work (we have experience with this! You wouldn't believe what they had to do to stand behind a manufacturer's defect that had nothing to do with them...) If every company was this good think what a great world it would be!"